Program Manager, Training & Certification

Stripe is a financial infrastructure platform for businesses. Millions of companies from the world’s largest enterprises to the most ambitious startups use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

The Global Training & Certification team helps everyone from entrepreneurs to enterprises learn and verify their ability to build a business on Stripe.  We’re most helpful to people who don’t have a specific business yet and just want to become proficient with Stripe’s offerings. Our stripe.training site complements Docs by providing a structured, standardized pathway through everything Stripe has to offer. Our platform fosters a community of trusted professionals through training, hands-on practice, and technical certifications.  We work closely with user-facing technical teams, like Solution Architecture and Professional Services, to ensure that we’re focused on the most important use cases for our audience.

We are seeking an experienced and detail-oriented Training & Certification Program Manager to oversee and drive all projects and programs within our Training & Certification (T&C) organization. This individual will be responsible for managing schedules, operational processes, and programmatic components to ensure the successful delivery of training programs and certifications. If you are passionate about developing and implementing effective training strategies that empower individuals and organizations, we want to hear from you!

• Lead the planning, development, execution, and evaluation of training and certification programs to meet organizational goals and learner needs.
• Develop and manage comprehensive project plans that outline project scope, objectives, timelines, and milestones for all T&C initiatives.
• Coordinate with cross-functional teams including product development, instructional design, and marketing to ensure alignment and integration of training programs within broader organizational strategies.
• Establish and monitor key performance indicators (KPIs) to evaluate the effectiveness of training and certification programs, making data-driven adjustments as necessary.
• Manage program budgets and resources, ensuring efficient allocation and utilization while identifying opportunities for cost savings.
• Act as the primary point of contact for all T&C projects, providing regular updates to stakeholders and addressing any project-related issues or concerns.
• Develop and implement operational processes and best practices for training delivery, program management, and participant engagement.
• Engage with external partners and stakeholders to enhance program offerings, certifications, and training resources.
• Facilitate workshops, training sessions, and presentations to ensure delivery of high-quality training experiences for participants.

• 5+ years of experience in program management, project management, or operations management, preferably in a training and certification environment.
• Proficient in project management methodologies (e.g., Agile, Waterfall) and tools (e.g., Asana, Trello, Microsoft Project).
• Strong understanding of instructional design principles and training delivery methods, with experience in developing training curricula and certifications.
• Excellent organizational skills with a strong attention to detail; ability to manage multiple projects and prioritize effectively.
• Proven experience in budget management and resource allocation within program management.
• Exceptional communication and interpersonal skills, with the ability to work collaboratively with diverse teams and stakeholders.
• Strong analytical and problem-solving abilities, with a focus on continuous improvement and program optimization.

• Bachelor’s degree in Education, Business Administration, Project Management, or a related field; Master’s degree is a plus.
• Certification in project management (e.g., PMP, CAPM, PRINCE2) or training (e.g., ATD, ASTD).
• Experience in developing online training programs and familiarity with Learning Management Systems (LMS).
• Background in adult learning principles or experience in faculty development.
• Knowledge of the current trends and technologies in training and certification, particularly within the tech or finance sectors.