Program Manager - Systems, Workflows & Technology

Netflix is one of the world’s leading entertainment services with 278 million paid memberships in over 190 countries enjoying TV series, films and games across a wide variety of genres and languages. Members can play, pause and resume watching as much as they want, anytime, anywhere, and can change their plans at any time.

The Role

The Systems, Workflow & Technology organization supports content from pitch-to-play with advanced production systems, streamlined workflows, and innovative technology solutions, to drive operational efficiencies and enable creative storytelling experiences that thrill members.

The team of program managers within Systems, Workflows & Technology closely partners with regional content production organizations and internal product teams to develop operational and technological solutions for the Studio, leveraging our global footprint to effectively test, scale rollout and oversee deployment of production tools and workflows.

We are looking for an execution-oriented, highly effective Program Manager who is excited to shape the future of production and the operationalization of bleeding-edge technology that will delight both our creative partners and audiences around the world. 

Responsibilities

• Lead strategic planning and execution framework for a complex portfolio in the domains of production operations and media solutions

• Oversee and coordinate organization’s programs, ensuring they are aligned with business objectives and operational strategies, identifying risks and mitigating against them, to solve for production or creative needs

• Communicate program status, progress, and performance to stakeholders and senior leadership

• Directly manage multiple projects; develop and maintain effective projects plans and timelines, and execute against them

• Orchestrate work across multiple cross-functional teams, creating a collaborative and transparent environment amongst stakeholders

• Partner with Netflix product teams and production technology teams when developing internal solutions or evaluating 3rd party solutions to provide business context and a practical perspective, to foster operationalization and alignment around preferred/recommended solutions

• Strategize and implement change management plans, in coordination with with regional teams and global support organizations, to ensure the successful rollout of operational processes or new products; this includes partnering with key stakeholders to realize change management with minimal operational friction, crafting communication to key stakeholders, contributing to the creation of guidance and best practices documentation, and directly addressing challenges that may emerge during rollout

• Establish a reliable and visible cadence for portfolio reviews, decision making, prioritization, and resource management, whereby improvements are measurable and have high-impact

Qualifications

• 7+ years of experience in project and/or program management, experience in both strongly preferred; background in management consulting and/or holds an MBA degree is a plus 

• Experience with techniques and tools that drive process efficiency and continuous improvement (e.g. Six Sigma, Lean thinking, Scrum)

• Ability to quickly grasp concepts related to innovative technology (e.g. Generative AI)

• Experience and ability to respectfully and confidently engage with executives and operational colleagues

• Ability to multitask and handle a heavy volume of work

• Ability to manage and operate in ambiguous situations, and think on your feet to solve challenges and problems

• Exceptional communication and interpersonal skills, with proven ability to socialize, explain and “sell” new and complex strategies, practices, and workflows

• Knowledge of the product development workflow strongly preferred (e.g. project management, user acceptance testing, functional documentation development)

• Knowledge and experience of the content creation process preferred (e.g. on set production and post-production services, associated workflows and metadata)

Our compensation structure consists solely of an annual salary; we do not have bonuses. You choose each year how much of your compensation you want in salary versus stock options. To determine your personal top of market compensation, we rely on market indicators and consider your specific job family, background, skills, and experience to determine your compensation in the market range. The range for this role is $50,000 - $245,000.

Netflix provides comprehensive benefits including Health Plans, Mental Health support, a 401(k) Retirement Plan with employer match, Stock Option Program, Disability Programs, Health Savings and Flexible Spending Accounts, Family-forming benefits, and Life and Serious Injury Benefits. We also offer paid leave of absence programs.  Full-time hourly employees accrue 35 days annually for paid time off to be used for vacation, holidays, and sick paid time off. Full-time salaried employees are immediately entitled to flexible time off. See more detail about our Benefits here.

Netflix is a unique culture and environment.  Learn more here. 

We are an equal-opportunity employer and celebrate diversity, recognizing that diversity of thought and background builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.