We're looking for a Program Manager - Change Management to join our Fulfillment Center (FC) Optimization Team! As part of the Strategic Process Integration Team, this role will support the coordination and execution of change management initiatives across the FC network. The ideal candidate thrives in fast-paced environments, works well with cross-functional partners, and is excited to contribute to projects that drive scalable impact.
This role requires strong organizational skills, attention to detail, and the ability to manage multiple priorities effectively. You'll work closely with partners in Learning & Development and Fulfillment Operations to deliver smooth, well-communicated transitions for teams experiencing change.
What You'll Do:
- Support the planning and execution of change management programs in coordination with L&D and FC Operations teams.
- Conduct basic needs assessments and assist in the development of training, tools, and communication plans related to change initiatives.
- Track and report progress using project and metric tools to ensure program visibility and accountability.
- Collaborate with cross-functional teams to ensure consistent rollout and adoption of change processes across the network.
- Help maintain documentation and knowledge management systems related to change management initiatives.
- Research internal and external trends to support continuous improvement and evolution of change practices.
- Assist with program communications, stakeholder updates, and post-implementation reviews.
What You'll Need:
- Bachelor's degree in a related field or equivalent experience
- 2+ years of experience in program coordination or project support roles
- Familiarity with change management methodologies (e.g., ADKAR, PDCA, Agile, etc.)
- Proficiency in Microsoft Office and familiarity with project management or training platforms
- Strong interpersonal and communication skills
- Ability to prioritize and adapt in a dynamic environment
- Within local commute of a Chewy Fulfillment Center or Corporate Hub
- Willingness to travel as needed
Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
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What the Team is Saying
What We Do
We view pets and pet parents as family and are obsessed with meeting their needs and exceeding customer expectations through every interaction. Behind the scenes, our talented teams are made up of innovators, delighters, big-thinkers and of course, passionate pet people—creating a place where you'll be empowered to build, grow and unleash your fullest potential.
We don’t just stand by our company mission—we’re obsessed with it. We seek to be the most trusted and convenient destination for pet parents and partners, everywhere. And we’re constantly finding new ways to do just that.
At Chewy, we understand pet parenthood is full of joyful highs and anxious lows. That’s why we’re here, standing alongside pet parents, providing everything their pets need for a happy, healthy life. We’re a leading online source for pet products, supplies, and prescriptions. We offer a broad selection of high-quality products and services at competitive prices with an exceptional level of customer care and a personal touch.
Since launching in 2011, we’ve combined the personalized service of your neighborhood pet store with the convenience and speed of e-commerce. We pride ourselves on being the only brand available 24/7/365 to support pet parents throughout their journey.
We have a rich history of being recognized for our deep care and personalization while going above and beyond for our customers and their pets.
We view pets and their people as more than just customers and look forward to meeting their needs and exceeding expectations through every interaction. With Chewy, no one pet-parents alone.
Our culture is for those who thrive on delivering results and becoming your best—no matter your role or location. At Chewy, our Operating Principles serve as a common language, or framework, that connects two of Chewy's most valuable elements—our people and our culture. The Operating Principles guide our character, capabilities, imagination, and methods for execution in support of our company's mission.
Why Work With Us
We're proud to be one of the fastest growing e-commerce companies of all time.
With growth comes the exciting opportunity to be a part of a world-class organization of engineering, product, and design team members, responsible for driving our latest innovations and designing "out-of-the Chewy box" experiences.
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