The ideal candidate combines strategic vision with operational excellence—balancing customer-facing content creation and business development support with the practical execution required to onboard, train, and transition new Program Managers into customer-facing roles.
This position reports directly to the Director of Program Management while serving as the primary program support for the VP of Corporate Strategy.
This full-time, on-site position is based in Fort Lauderdale, FL. The work hours are Monday-Friday, 8:30a -5:30p.
Our benefit offerings include Medical, Dental & Vision insurance, 401k with company match, and PTO. This position includes responsibilities working with government contractors; therefore, U.S. Citizenship is a requirement. Key ResponsibilitiesStrategic & Business Development Support
- Partner with the VP of Corporate Strategy in new business conversations, providing program management insight and operational depth to customer discussions.
- Research, design, and present forward-leaning PCaaS models, frameworks, and business cases that position Future Tech as a thought leader in IT lifecycle solutions.
- Create executive-level presentations, pitch decks, and solution narratives that highlight the value of Future Tech’s service offerings.
- Translate technical capabilities (ServiceNow, ERP, PCaaS operations) into business outcomes tailored for prospective customers.
- Support the transition from business development to program execution by preparing standardized onboarding frameworks, project plans, and handoff materials.
- Train, mentor, and support new Program Managers during onboarding to ensure seamless integration into customer programs.
- Act as an interim program resource during customer transitions until a permanent Program Manager is assigned.
- Stay informed on emerging PCaaS trends, IT service models, and digital lifecycle innovations; distill insights into practical strategies and customer-ready content.
- Partner with senior leadership to shape Future Tech’s go-to-market messaging, differentiating our PCaaS models from competitors.
- Identify opportunities to productize internal processes or service differentiators into marketable solutions.
- Develop program models, ROI analyses, and executive dashboards to support strategic decision-making.
- Collaborate with ServiceNow Analysts and ERP teams to ensure accurate alignment of new business concepts with operational execution.
- Standardize repeatable reporting templates and transition materials for new customers.
This position includes responsibilities working with government contractors; therefore, U.S. Citizenship is a requirement.
Experience
- 5+ years of experience in IT service delivery, program management, or PC lifecycle services, with exposure to business development and strategy.
- Demonstrated ability to support senior executives with customer-facing presentations, data analysis, and strategic initiatives.
- Hands-on experience with ServiceNow workflows and ERP processes.
- Proven success in bridging strategy and execution, particularly in program onboarding or enablement roles.
- Bachelor’s degree.
- ITIL Foundation certification (preferred).
- PMP or other program/project management certification (preferred).
- Advanced Microsoft Excel and PowerPoint (data modeling, pivot tables, dashboards, executive-ready presentations).
- Strong writing, storytelling, and content creation skills with the ability to craft compelling customer narratives.
- Ability to mentor, train, and develop program management talent.
- Strategic thinker with a customer-first mindset and a commitment to innovation and continuous improvement.
Why Join Us?
This is a high-visibility role that places you at the center of Future Tech’s growth strategy. You will not only help win new business but also shape the future of PCaaS delivery models, working alongside executive leadership while directly impacting customer outcomes and organizational scale.
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Future Tech Enterprise, Inc. is an award-winning IT solutions provider with capabilities in nearly 180 countries. Recent Future Tech honors include being named Dell Technologies Federal Growth Partner of the Year 2020, NVIDIA Partner of the Year Professional Visualization (2019), and Partner of the Year APC by Schneider (2019).
Since its start in 1996, Future Tech has experienced exceptional growth and become an IT partner-of-choice for global leaders in the aerospace, defense, education, energy, government, healthcare, manufacturing, and retail sectors.
We help companies maximize their IT investments by delivering solutions for hybrid cloud, cyber security, hardware/software procurement, imaging, customized configuration, logistics, storage, infrastructure, data science.
Future Tech offers additional support services, including technology training and staff augmentation.
Our commitment to excellence is consistently recognized by industry associations and Original Equipment Manufacturers (OEM).
A short list of Future Tech’s industry certifications/awards includes:
- Dell Technologies Federal Growth Partner of Year 2020
- NVIDIA Partner of the Year Professional Visualization 2019
- 2019 Partner of the Year APC by Schneider Electric
- ISO 9001:2015 - Certified
- AS 9100 Rev D. Certified
- NIST Certified
- HIPAA Certified
- Member of Forbes Technology Council
- Dell Technologies Titanium Partner
- VMware Partner
- HPi Elite Partner
- Lenovo Global Platinum
- Apple Value Added Reseller Partner
- Nutanix Preferred Partner
- Winner HP’s Federal Partner in 3D Print Premier Program Award
- One of 8 companies nationwide certified as HP Education Specialist
Contact Future Tech to simplify your company's toughest IT challenges: www.ftei.com
Email - [email protected] | 631-472-5500
