Program Manager- Sacramento

Department: Operations
Reports To: Director of Operations / Regional Director
FLSA Status: Exempt

Pay: $70,304/ year

Location: Stockton, CA

The Program Manager (PM) is responsible for the day-to-day operational success of assigned programs and regions. This role oversees staffing, scheduling, program quality, compliance, and school partnerships, ensuring that BAM programs are delivered safely, consistently, and at a high standard. The PM serves as the primary point of contact for schools and internal teams and plays a critical role in supporting instructors and driving program excellence.

Key Responsibilities

• Oversee daily operations of assigned programs, ensuring alignment with contracts, ratios, and schedules
   
• Conduct regular site visits, observations, and check-ins to monitor program quality and instructor performance
   
• Ensure programs follow curriculum expectations and provide a positive student experience
   
• Address and resolve on-site issues in real time, escalating when necessary
   

• Recruit, onboard, train, and retain program staff
   
• Ensure staff meet all compliance requirements (background checks, mandated reporter training, TB, etc.)
   
• Manage staff schedules, coverage, substitutions, and timekeeping accuracy
   
• Coach instructors through feedback, performance conversations, and professional development
   
• Serve as first point of contact for staff concerns, call-outs, and scheduling needs
   

• Build and maintain staff schedules using approved systems (e.g., Paycom)
   
• Monitor timecards for accuracy and compliance with scheduled hours
   
• Partner with payroll and operations teams to address discrepancies
   
• Support coverage for evenings, early dismissals, weekends, and special events as needed
   

• Act as the primary liaison between BAM and school/district partners
   
• Maintain strong relationships with principals, site contacts, and district stakeholders
   
• Communicate program updates, staffing changes, and operational needs
   
• Support contract adherence and flag discrepancies related to staffing, timing, or scope
   

• Ensure programs meet all licensing, district, and state requirements
   
• Follow and enforce BAM policies related to safety, supervision, and conduct
   
• Support ADA interactive processes, documentation requests, and attendance accountability as needed
   
• Document incidents, concerns, and corrective actions accurately and timely
   

• Collaborate closely with Operations, HR, Sales, Curriculum, and Payroll teams
   
• Maintain accurate records in internal systems (e.g., Salesforce, Paycom, internal dashboards)
   
• Provide regular updates, insights, and data to leadership
   
• Support special projects, seasonal transitions (summer/winter), and growth initiatives
   

Qualifications

• Bachelor’s degree preferred or equivalent relevant experience
   
• 2+ years of experience in program management, education, youth programs, or operations
   
• Experience managing staff and working directly with schools or districts
   
• Strong organizational, communication, and problem-solving skills
   
• Ability to work flexible hours, including early mornings, afternoons, evenings, and occasional weekends
   
• Proficiency with scheduling, payroll, and operational systems (e.g., Paycom, Salesforce, Google Workspace)
   

Key Competencies

• Leadership and staff coaching
   
• Operational organization and attention to detail
   
• Strong judgment and decision-making
   
• Relationship building and communication
   
• Adaptability in fast-paced, changing environments
   
• Commitment to student safety and program quality