Program Manager - SNAP

Responsible for managing and coordinating the SNAP program activities and deliverables for the grant. This person will oversee the outreach efforts, the Application Assisters, reporting, assessments and coordinate outreach activities with partner organizations as well as several school districts in the targeted areas. The Project Manager will be responsible for identifying eligible clients and assisting in completing the SNAP application as well as identifying locations in the community to provide this service. Requires the ability to function independently and exercise discretion within the policies of the Community Council of Greater Dallas (CCGD), and the Supplemental Nutrition Assistance program regulations and in accordance with the laws and regulations from Health and Human Services.

Essential Functions

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. General Responsibilities 

• Keep informed on laws, regulations, and standards, under the provision of funds received from the Department of Health and Human Services

• Develop and implement outreach strategies to ensure information is available to the public on SNAP benefits.

• Responsible to coordinate and supervise activities under this program

• Responsible for the supervision of the program activities and for completing all required reports mandated by the funder  

• Identify eligible clients and providing SNAP application and renewal assistance in English and Spanish.  

• Complete 14 days and 45 days follow up calls to clients who have been assisted with applications

• Responsible for referring families to appropriate internal resources

• Perform and coordinate outreach and educational events, such as health fairs, presentations, parent events, faith-based organizations events and school events 

• Make group presentations to educate consumers about the benefits of SNAP 

• Complete all required certifications and training required federally, by state and/or locally to assist clients with SNAP applications. 

• Perform other duties as required

Skill Competencies

General:

• Written & Oral Communications

• Communication Proficiency

• Ethical Conduct

• Personal Effectiveness/Credibility

Specific Competencies:

• Strong interpersonal and communication skills

• Strong oral, paperwork and computer skills for high volume caseload

• Mathematical skills include ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals

• Capacity to work independently and cooperatively

• Ability to think strategically and use good judgment

• Comfortable and effective in working with culturally and economically diverse groups of individuals

• Ability to pass criminal background check

• Flexibility to work frequently on Saturdays and some weekday evenings

• Willingness to adhere to strict client confidentiality protocols

• Strong work ethics and integrity

• Ability to complete online training for the SNAP Program. Must pass required tests to become certified and comply with any state or federal rules related to training, reporting and monitoring

• Ability to read and interpret benefits-related publications, governmental regulations, and general business correspondence

• Ability to effectively communicate information, orally and/in writing

• Respond to questions in English and a second language if applicable

• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form

• Ability to deal with problems involving several concrete variables in standardized situations

• Ability to work independently and make good decisions out in the field with minimum supervision

Certifications and Licenses Required

• Texas driver’s license or alternate means of transportation

• Certification for the SNAP program as required by the funder or if applicable state and federal laws

Work Environment

This job operates in a professional office setting as well as in the field. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

This is largely a mobile role, requiring working at varied locations in the assigned counties.

Specific physical demands include:

• Ability to transport and handle materials up to 20 lbs. for use at program locations

• Project Manager SNAP Program Manual dexterity sufficient to operate phones, computers, copier, portable equipment, and rolling briefcase cart with lock

• Ability to write and speak clearly to convey information and able to hear at normal speaking levels both in person and over the telephone

Position Type/Expected Hours of Work

This is a full-time position based on 40 hours per week. Occasional evening and weekend work may be required as job duties demand.

Travel

This position requires less than 10% out-of-region travel. Local in-region travel for meetings may be approximately 40% to 50%.

Required Education and Experience

• High school diploma or equivalent
• Associates’ college degree or more a plus
• Minimum of three years’ full-time work experience
• Experience with community outreach, sales, customer service, or client enrollment services

Other Requirements/Preferences

• Ability to communicate in both English and Spanish verbally and in writing preferred
• Reliable transportation to and from work sites

****Community Council is an Equal Employment Opportunity Employer***