Are you looking for your next challenge? Are you ready to work with a performance-based small company? At Zantech, we are a dynamic Woman Owned Small Business focused on providing complex, mission-focused solutions with a proven track record of outstanding customer performance and high employee satisfaction. We would love to talk with you regarding the next step in your career. Come join our team!
Zantech is looking for a talented Program Manager SME to contribute to the success of our Business Process Improvement and Management Support Services project for an upcoming Hybridrole based out of the Washington DC Metro area.
The Program Manager SME will play a crucial role in leading program and project management support for the USCIS Business Process Improvement and Management Support Services project. The Program Manger SME will provide executive management consulting, program implementation support, and business management services to enhance operational performance and efficiency across VER and FOD directorates.
Responsibilities include, but will not be limited to:
- Facilitate cross-functional collaboration across VER, FOD, USCIS, DHS, and with the larger immigration enterprises
- Ensure policy and operational alignment through regular coordination meetings, documented action items, and tangible process improvements
- Develop and implement data-driven strategies to optimize operational efficiency, with quarterly progress reports on key performance indicators (KPIs)
- Conduct technology assessments and provide actionable recommendations for IT enhancements, including adoption of emerging technologies such as artificial intelligence (AI)
- Deliver detailed business requirement documentation, including process flow diagrams, use cases, and functional specifications to support IT development initiatives
- Implement and scale Agile methodologies with clearly defined roles, responsibilities, and success criteria
- Establish and maintain governance artifacts (e.g., RACI charts, project charters, and gate reviews) to ensure consistent oversight and accountability
- Facilitate/promote enterprise-wide collaboration among VER, FOD, USCIS, and DHS objectives
- Develop strategic roadmaps and implementation plans
- Provide governance support through regular project health assessments, identifying risk and recommending mitigation strategies
- Establish performance monitoring mechanisms to track project outcomes, providing monthly status reports
Required Experience or Knowledge of the following technologies/functions:
- Minimum of 10 years of progressive experience in program and project management, including at least 5 years managing large-scale, complex federal programs or initiatives
- Demonstrated ability to lead cross-functional teams and manage competing priorities
- Experience with Agile methodologies, program planning, risk management, and performance reporting
- Strong communication and stakeholder engagement skills at the executive level
Required Education/Certifications:
- Bachelor's degree in Business Administration, Public Administration, Information Technology or a related field
- Project Management Professional (PMP)
- Program Management Professional (PgMP) or equivalent
Preferred Education/Certifications:
- Master's degree
- Agile certification
- SAFe certification
Required Security Clearance:
- US Citizenship and the ability to obtain and maintain an active DHS background investigations or higher clearance, per contract requirements.
“Outstanding Performance…Always!”
Our corporate motto represents our commitment to build long-term relationships with both our clients and our employees by providing the highest quality service in everything we do. We strive for excellence for our clients and for each other. We embrace the opportunity to hire individuals with new talents and fresh perspectives. Zantech offers competitive compensation, strong benefits, and a vacation package, as well as a fast-paced and exciting work environment. Come join our team!
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What We Do
Zantech was founded in 2007, by Zia Islam with the vision of building an organization, highly skilled at developing technology-oriented solutions for information systems requirements, for Federal Government customers. Zantech was created based on high quality standards, integrating lessons learned from GM as well as incorporating CMMI ML3 DEV and Six Sigma methodologies for quality and adaptive agile principles for efficient, timely performance. In this way, Zantech is taking the rigorous methodologies that are used in commercial sectors and applies them to reduce waste while improving accuracy and efficiency in our government contracts. Our focus on continuous process improvement has guided Zantech to ensure that we have consistent, reliable service across all geographic sites while recognizing and meeting the specific requirements.
Zantech is one of the fastest-growing IT solutions and business strategy Government Contracting firms. We apply state-of-the-art methodologies to develop total systems solutions that meet mission-critical requirements and develops customer-specific solutions for enterprise information systems. Zantech has successfully executed more than 75 prime contracts with the Department of Defense, Department of Homeland Security, Department of State, NASA, and many other Federal departments and agencies.
Zantech provides high quality, cost effective, state-of-the-art holistic solutions to satisfy and exceed customer requirements. Zantech is focused on providing “Outstanding Performance…Always” to our customers.
