Program Manager, Sharon’s Place

Our client, N Street Village is looking for a Program Manager, Supported Employment Transitional Housing Program
About N Street Village
N Street Village is a community of empowerment and recovery for homeless and low-income women in Washington, DC. With comprehensive services addressing emergency and long-term needs, N Street Village helps women achieve stability and make meaningful gains in their housing, income, employment, mental health, physical health, and addiction recovery. N Street Village also provides affordable rental housing for low and moderate-income individuals and families.
The Program Manager for the supported employment transitional housing program will oversee the daily operations, staff management, and strategic implementation of a program designed to assist individuals in securing and/or maintaining employment as they work to identify permanent housing. The role involves ensuring the delivery of high-quality services, fostering partnerships with local businesses and community organizations, and driving continuous improvement to meet the needs of the women we serve.  
Specific Job Duties/Responsibilities:

• Oversee all implementation and administration of the supported employment transitional housing program.
• Supervise a team of staff who provide case management and other client services on-site. 
• Support residents in maintaining their current employment by providing ongoing guidance and resources.
• Manage and maintain the staff schedule to ensure appropriate coverage for the temporary programs during operating hours. 
• Ensure compliance with all relevant policies, regulations, and funding requirements.
• Ensure staff enters accurate, timely, and complete information in HMIS as required by contract. 
• Monitor program budget to ensure efficient allocation of resources.
• Hire, train, and supervise program staff, including case manager(s), and support staff.
• Conduct regular performance evaluations and provide ongoing professional development opportunities.
• Foster a collaborative and supportive team environment.
• Facilitate client reasonable accommodation requests.
• Document and manage client grievances, incident reports, staff logs, and monthly contractual reports.
• Develop individualized employment and education plans tailored to each resident’s goals and needs.
• Facilitate regular team meetings and conduct weekly or bi-weekly supervision with all team members.

Partnership Development:

• Establish relationships with local employers, housing providers, and community organizations.
• Facilitate partnerships that enhance program services and support participant success.
• Represent the program at community meetings, events, and networking opportunities.

• Work collaboratively with the MMVC program manager to identify supportive employment opportunities for the women in the program.
• Participate in organization-wide committees, departmental meetings, and training as assigned. 

Data Management and Reporting:

• Track and analyze program outcomes, using data to inform program improvements.
• Prepare and submit regular reports to the Program Director and Data & Evaluation team.

• Monitor the progress of clients toward their goals.
• Identify opportunities for program innovation and growth.
• Other duties as assigned

 
Required Qualifications:

• Bachelor's degree in Social Work, Human Services, Public Health, or a related field. (Master’s degree preferred)
• A minimum of 5 years of experience in program management, with a focus on supported employment, housing services, or related fields.
• If a social worker, LGSW is required, and if a counselor, LGPC required
• Experience and ability with outcome-based program management and evaluation
• Knowledge of DC social services resources and compliance requirements
• Excellent ability to make and maintain respectful rapport with clients and co-workers from diverse backgrounds.
• Understanding and experience working with vulnerable populations and the related issues of addiction and mental illness

 
Skills and Competencies:

• Values commensurate with a community committed to providing inclusive Programs without regard to race, religion, physical or mental ability, sexual orientation, gender identity, and any other protected class.
• Strong cultural competence, including excellent interactions and communication ability with a diverse population.
• Mature abilities in developing interpersonal relations, communication, problem-solving, and conflict resolution.
• Capacity to maintain strict confidentiality.
• Ability to multi-task and be adaptable in an ever-changing environment.
• Knowledge of Microsoft Word and Excel and ability to learn database systems.
• Ability to work independently.
• Strong management skills, including experience managing volunteers and consultants.

Salary: $63,000 - $78,000 - Salary is commensurate with experience.