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Summary: The Program Manager is responsible for the day-to-day operation and safety of the program with the goal of helping clients secure effective case management and supportive services. Responsibilities include data collection and entry designed to maximize housing flow into affordable housing for homeless women in the Metro-West region, ensuring successful client placements into housing and the coordination of appropriate supportive services
Why Work for SMOC?
- Paid Time Off: All full-time employees can accrue up to 3 weeks of vacation, and 2 weeks of sick time and are eligible for 12 paid holidays during their first year of employment.
- Employer-paid Life Insurance & AD&D and Long-Term Disability for full-time employees.
- Comprehensive Benefits Package including Medical Plans through Mass General Brigham with an HRA Employer cost-sharing program, Dental Plans with Orthodontic Coverage, and EyeMed Vision Insurance available to full-time employees.
- 403(B) Retirement Plan with a company match starting on day one for all full-time and part-time employees.
- Additional voluntary benefits including; Term and Whole Life Insurance, Accident Insurance, Critical Illness, Hospital indemnity, and Short-Term Disability.
- Flexible Spending Accounts, Dependent Care Accounts, Employee Assistance Program, Tuition Reimbursement and more.
Primary Responsibilities:
- Manage the operational and fiscal activities of the program/department to include: staffing levels, budgets, and financial goals.
- Recruit, manage, develop and evaluate staff by providing timely mentoring, training and performance management. Complete required paperwork in accordance with company policy.
- Schedule and supervise the program staff to ensure appropriate coverage of the program.
- Develop and update all program forms, informational materials, and policies and procedures as needed.
- Assist Component Director with on-going program design and quality management and assurance.
- Routinely audit case files to ensure all required program documentation is maintained.
- Engage all clients by understanding and addressing their needs whether within or outside the scope of work.
- Attend & participate in team meetings as requested and communicate effectively with clients and staff in other areas.
- Maintain confidentiality of client, employee and agency information in accordance with federal and state laws and funder requirements.
- Ensure compliance with program/department, agency and/or funder requirements, as well as SMOC policies & procedures.
- Other duties as assigned.
Knowledge and Skill Requirements:
- Bachelor’s Degree in related field, or equivalent work experience.
- Minimum 4 years supervisory experience, preferably with skilled and unskilled staff.
- Excellent computer skills including Word, Excel and PowerPoint.
- Proven organizational skills and strong written and verbal communication skills.
- Availability for on-call responsibilities during off hours.
- Prior work with homeless population.
Organizational Relationship: Directly reports to Component Director, CGRC. Direct reports to this position are shelter staff.
Physical Requirement: Ability to drive. Ability to ascend and descend stairs.
Working Conditions: As part of the responsibilities of this position, the Program Manager will have direct or incidental contact with clients served by SMOC in various programs funded or administered through the Executive Office of Health and Human Services. A successful background check is required.
Monday through Friday: 9:00AM - 5:00PM. Includes a 1-hour unpaid lunch break.
35 Hours per week.
Skills Required
- Bachelor's Degree in related field or equivalent work experience
- Minimum 4 years supervisory experience
- Excellent computer skills including Word, Excel and PowerPoint
- Proven organizational skills and strong written and verbal communication skills
- Availability for on-call responsibilities during off hours
- Prior work with homeless population
What We Do
South Middlesex Opportunity Council (SMOC), founded in 1965 as part of the Federal War on Poverty, has evolved to meet a wider range of challenges that people in our communities face. Our four main areas of programming include: Behavioral Health Services | Comprehensive Housing Services | Employment and Education | Family and Nutrition. SMOC is a multi-service umbrella organization that works in the community to provide opportunities to enhance self-sufficiency. Headquartered in Framingham, Mass, the agency has expanded to meet housing needs of homeless and formerly homeless individuals in the greater Worcester region and became the Greater Worcester Housing Connection. We also are affiliated with the Open Pantry Community Services in Springfield to provide additional housing, food and supportive services throughout Western MA. Our mission is "To improve the quality of life of low-income and disadvantaged individuals and families by advocating for their needs and rights; providing services; educating the community; building a community of support; participating in coalitions with other advocates and searching for new resources and partnerships" SMOC programs apply best known practices in environments that are client-centered, strength-based and trauma-informed. To apply for our various positions, please follow this link www.smoc.org/opportunities.php
