You will be responsible for providing program support:
· Apply expertise and leadership skills to ensure project goals and requirements are consistently met.
· Solve a range of straightforward problems by analyzing possible solutions using experience, judgment, and precedents.
· Ensure assigned projects follow project plans and are regularly updated with current status regarding equipment, resources, schedules, and risks.
· Collaborate with Project Managers and schedulers to help resolve schedule conflicts, equipment shortfalls, or resource constraints.
· Support customer Key Performance Indicators (KPIs) as required by the program.
· Provide local travel support between customer buildings or temporary assignment to alternate locations for special projects.
Minimum Qualifications:
· Direct knowledge of the customer’s operational environment, including ticketing systems, installations, desktop technologies, corporate applications, access administration, and voice/video infrastructure.
· Demonstrated experience managing projects in a Working Capital Fund (WCF) environment.
· Demonstrated ability to manage teams with diverse skillsets in direct support of the customer mission.
· Proven ability to build and maintain constructive relationships with customers, stakeholders, technical teams, and contractors.
· Ability to clearly understand and discuss project statuses and offer practical solutions to issues.
Preferred Qualifications:
· PMP, Scrum Master, or equivalent project management certification.
· Direct knowledge of the customer’s operational environment, including ticketing systems, desktop technologies, corporate applications, access administration, and voice/video infrastructure.
· Strong communication skills to effectively collaborate with co-workers, management, and customers; must be able to exchange accurate information.
· Ability to adapt to rapidly changing tasks and requirements while learning new skills quickly on the job.
Physical Requirements:
· Must be able to remain in a stationary position at least 50% of the time.
· Must be able to operate a computer, phone, and other office equipment for extended periods.
· Must be able to move/traverse within and between buildings and offices, position self to maintain equipment and cabling (including under desks, moving floor tiles, and in server closets, some of which may be confined spaces).
· Must be able to move Audio/Visual or Computer equipment weighing 50+ pounds; some equipment may require team-lift or use of carts.
· Must be able to ascend/descend a ladder (10+ feet high) while pulling cables and adjusting equipment.
SALARY RANGE for this position: $95,000 - $145,000
Skills Required
- TS/SCI security clearance with polygraph
- Direct knowledge of the customer's operational environment, including ticketing systems, installations, desktop technologies, corporate applications, access administration, and voice/video infrastructure
- Demonstrated experience managing projects in a Working Capital Fund environment
- Experience managing teams with diverse skillsets in direct support of the customer mission
- Ability to build and maintain constructive relationships with customers, stakeholders, technical teams, and contractors
- Ability to understand and discuss project statuses and provide practical solutions to issues
- PMP, Scrum Master, or equivalent project management certification
- Strong communication and information exchange skills
- Ability to adapt to changing tasks and requirements and learn new skills quickly
What We Do
Acclaim Technical Services is a leading language, operations, and technology services company supporting U.S. Federal agencies, specializing in intelligence analysis, software engineering, and systems engineering for the defense and intelligence communities.








