Program Manager -Self Directed Services

Summary

Responsible for overseeing and managing the operations of self-directed services.   The program manager will provide leadership and supervision to the family support specialists. They will provide support as needed to all individuals and families enrolled in these services, will act as a navigator to an identified caseload, and will be a liaison to funding sources.   

Essential Job Functions

• Hire, supervise, evaluate, and train family support specialists. Address performance issues proactively and in line with agency Policy.  Conduct routinely scheduled individual supervisions and team meetings with family support specialists.
• Ensure that family support specialists are operating and implementing services in a manner that are consistent with program guidelines and policies.
• Work collaboratively with team members demonstrating a positive and supportive attitude to all staff, individuals, and their families.
• Act as a navigator to assigned caseload, manage new referrals, and assign them to the appropriate specialist.
• Ensure timely completion of all required paperwork and documentation including but not limited to Charting the Life Course Tools, HCSIS, budgets, family support plans, progress notes, change forms, data collection, billing, and updating files.
• Provide oversight to the development of individual budgets and work in collaboration with the family support specialist to encourage 100% utilization and ensure that supports in place stay within budgeted dollar amounts.
• In collaboration with the family support specialists, recruit, hire, train, assign, counsel, direct, and lead in the process of performance evaluations for skills trainers and therapists hired to work with individuals and families enrolled in self-directed services. Monitor the hours that each work.  Responsible for taking the lead in the onboarding process with Human Resources and tracking vacancies.
• Responsible for the management and oversight of data collection.
• Act as liaison to funding sources and meet routinely to ensure satisfaction with service. Work with assistant director and director to resolve any and all conflicts efficiently and effectively.
• Facilitate training for staff, instilling a clear awareness of the agency’s mission and goals while fostering the development of staff.   Maintain customer focus at all times in the delivery of services.  Foster an environment which is committed to quality, responsiveness to customer needs, and professionalism in customer relationships.
• Ensure compliance with CARF, DDS, and Incompass Human Services policies and procedures.
• Other duties as assigned by the Director or Assistant Director of Family and Community Services
• Serve as a Mandated Reporter.

Supervisory Responsibilities

Family Support Specialists

Skills trainers and therapists

Qualifications

To perform this job successfully the incumbent must be able to perform each essential duty satisfactorily.  The requirements below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions.

Computer Skills

Incumbent must be computer literate and have demonstrated proficiency in the use of email and the Internet.  Must have advanced skills in EXCEL, WORD, and Power Point

Analytical Skills

Must have demonstrated ability to problem-solve, handle emergencies, meet deadlines and successfully manage multiple projects simultaneously

Language Skills

Mastery of the English language required as demonstrated by the ability to read and write instructions; ability to read, analyze, and interpret legal documents, field journals, financial reports, technical procedures, policy/procedure manuals and government regulations.  Ability to comprehend and follow verbal/written instructions.  Strong interpersonal skills and the ability to respond to common inquiries or complaints from Individuals, families, regulatory agencies or the general public. Ability to write reports, business correspondence and procedures and effectively present information to senior management.  Ability to effectively facilitate meetings.

Physical Demands

The physical demands described here are representative of those that must be met by an incumbent to successfully perform the essential functions of this job.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions.

While performing the duties of this job, the employee is regularly required to talk or hear and is frequently required to stand, walk, sit.  The employee is occasionally required to stoop, kneel, crouch, or crawl.  The employee must occasionally lift and/or move up to 10 pounds.  Specific vision abilities required by this job include close vision, distance vision, peripheral vision and the ability to adjust focus.

Work Environment

While performing the duties of this job the incumbent is occasionally exposed to outside weather conditions when traveling. The noise level in the work environment is usually moderate.

Travel

Local travel required.    

This job description is not all inclusive and does not state or imply that these are the only duties/responsibilities to be performed by the incumbent.  The incumbent is required to follow/perform any other job related instruction/duty/project as directed by the Board of Directors or the CEO.

Education and Experience

• Bachelor's degree in a related field required.
• Minimum of five (5) years of experience working with individuals with intellectual and developmental disabilities.
• Minimum of three (3) years of staff management or supervisory experience
• Demonstrated strong organizational, interpersonal, and administrative skills.
• Proficiency with technology and the ability to learn and utilize organizational software systems.
• Ability to work independently with minimal supervision.
• Strong knowledge of community-based resources and Massachusetts entitlement programs.
• Excellent written and verbal communication skills.
• Valid driver's license with an acceptable driving record, if required for the position.