Program Manager, School Based Hygiene

Job Description Summary:

Job Description:

The Program Manager, School Dental Hygiene is responsible for overseeing the Dental Hygiene Team. This role, primarily administrative with clinical support as needed, involves working collaboratively under the direction of CHC's Chief Dental Officer and the Director of the School-Based Health Center to address both clinical and programmatic needs. Responsibilities include ensuring compliance with agency policies and procedures, effectively implementing and managing processes. The role requires flexibility in balancing administrative and clinical duties, with the allocation varying based on staffing needs and organizational demands. While the position is primarily office-based, there is potential for remote work for certain administrative tasks.

ROLE AND RESPONSIBILITIES

SUPERVISORY:

• The supervision of School-Based Hygienists
• Reviews clinical outcome metrics for the program and collaborates with the Chief Dental Officer to identify and achieve clinical goals
• Works with the CHC Dental Leadership and School-Based Leadership team to develop site-specific strategic plans for new services, programs, and modifications of existing services
• Attends and actively participates in regularly scheduled meetings with School Based Program Managers throughout the month
• Lead support for recruiting and onboarding new hires, including creating required training/shadowing schedules and introductory communications to team members welcoming the new hire

CLINICAL:

• This position will be responsible for the financial and operational stability of the School Based Dental program, including meeting daily operational goals, facilitating supervision of assigned staff, and leveraging data-driven decision-making to ensure department goals are met.
• Provides appropriate individualized patient education for maintenance of oral health
• Emphasizes preventive techniques and compliance with recall intervals
• Provides radiographic services, including exposure and communication with appropriate dentist, and proper documentation in electronic dental health record
• Maintains appropriate documentation of services provided in the electronic dental health record
• Maintains the treatment area, equipment, instruments and supplies in proper working order daily. Strictly follows safety and infection control standards
• Maintains inventory and maintenance of dental supplies and dental carts
• May provide oral health education in classrooms and in community healthcare settings
• Reviews log books of all school based dental hygienists on a monthly basis and submit for review
• Completes site visits quarterly for school based dental hygienist administrative assessment
• Audits school based dental hygienists’ compliance with school based Dental Program policies and procedures, and reports audit results to and CHC Chief Dental Officer on timely basis
• Conducts quarterly risk assessments per HRSA requirements at a sampling of school based dental sites
• Provides clinical training to dental hygienists to include orientation of new dental staff
• Occasionally assigned to provide dental hygiene services at a CHC fixed dental practice, health fair, or special program
• Represent the CHCI school-based dental program at school meetings or other opportunities for outreach or collaboration with stakeholders

Provides prescribed full dental hygiene/periodontal services within the scope of practice for RDH in the State of CT and CHCI scope of services to patients in a caring and professional manner.

• Assurance and compliance with agency policies and procedures
• Effectively implements new clinical processes and supervises current processes
• Oversees maintenance of dental equipment and inspections yearly
• Provides support and clinical leadership to dental hygienists in School-Based Dental Programs through training, completes competencies, monitors chart audits, reviews manufacturing instructions of new equipment, technical instruction and administrative feedback to team as needed
• Demonstrates in-depth knowledge of School-Based Dental Program, clinical, infection control policies and procedures, safety, Joint Commission/DPH/HRSA requirements, as well as operational requirements
• Performs all necessary oral prophylactic services including initial examination, x-rays, scaling, polishing, fluoride treatments, pit and fissure sealants, subgingival root planning and curettage
• Educates patients in the proper methods of oral hygiene and plaque control
• Ensures accurate coding, diagnosis and appropriate use of dental EMR

QUALIFICATIONS

Required Skills and Education

• Bachelor’s degree required RDH degree from accredited dental hygiene school
• Licensure - State of Connecticut dental hygiene license
• At least two years’ experience as dental hygienist and prior clinical supervisory experience
• Minimum one year of supervisory experience
• Excellent knowledge of all Dental Program requirements
• Demonstrated excellence in clinical skills
• Ability to rigorously and consistently apply program standards
• Ability to provide objective feedback to dental hygienists based on operational and administrative audits
• Proven proficiency in Microsoft Suite
• Demonstrated excellent problem-solving and decision-making skills
• Ability to perform efficiently in a dynamic environment
• Process/procedure development, implementation and improvement skills
• Superior judgment
• Effective communication at all levels in the organization with strong oral, written and negotiation skills, including public speaking/presenting
• Ability to work collaboratively on a team
• Sound organization skills and accuracy at all levels of the job
• Experience with community engagement
• Strong customer service experience
• Excellent verbal and written communication skills
• Ability to manage multiple concurrent priorities and deadlines

Preferred Skills

• Associates/Bachelors’ degree in management or healthcare
• Prior dental hygiene work within a community setting.
• Excellent clinical and supervisory skills

Required Licenses/Certifications

• RDH degree from accredited dental hygiene school
• Licensure - State of Connecticut dental hygiene license
• Current CPR certification

PHYSICAL REQUIREMENTS/WORK ENVIRONMENT

This position requires some physical activity - requires good to excellent manual dexterity and fine motor coordination; good vision; physical mobility and flexibility; light lifting required; potential exposure to blood borne pathogens through direct patient contact

• Full-Time, 40 hours a week with evenings and/or weekends required based on program needs
• Ability to travel to locations as deemed necessary
• Must have reliable transportation and current license
• Must follow OSHA standards and universal precautions
• Primarily on site, with some flexibility

Confidentiality of Information

Confidentiality of business information is a requirement. Confidentiality must be maintained according to CHC policies

Organization Information:

The Moses/Weitzman Health System is a global leader addressing challenges faced by organizations caring for the poor and diverse populations, and is home to programs focusing on education, research, and process improvement support for safety net providers. The system delivers primary care to more than 150,000 patients in Connecticut, and extends access to specialty care for more than 2.5 million individuals across the U.S. It is a national accrediting body for organizations training advanced practice providers, and offers accredited education and training for Medical Assistants in multiple states. As an incubator for new ideas in areas including social justice, the environment, and social determinants of health, the MWHS is addressing challenges faced by providers caring for underserved communities, creating innovative and impactful initiatives led by nationally and internationally recognized experts. As it forges pathways into the future of primary care, the MWHS honors Lillian Reba Moses (1924-2012), a granddaughter of slaves, and Gerard (Gerry) Weitzman (1938-1999), whose ancestors escaped pogroms in Eastern Europe. Their vision and commitment to justice and equity in healthcare is the foundation upon which the Moses/Weitzman Health System was built.

Organization Information:

The Moses/Weitzman Health System is a global leader addressing challenges faced by organizations caring for the poor and diverse populations, and is home to programs focusing on education, research, and process improvement support for safety net providers. The system delivers primary care to more than 150,000 patients in Connecticut, and extends access to specialty care for more than 2.5 million individuals across the U.S. It is a national accrediting body for organizations training advanced practice providers, and offers accredited education and training for Medical Assistants in multiple states. As an incubator for new ideas in areas including social justice, the environment, and social determinants of health, the MWHS is addressing challenges faced by providers caring for underserved communities, creating innovative and impactful initiatives led by nationally and internationally recognized experts. As it forges pathways into the future of primary care, the MWHS honors Lillian Reba Moses (1924-2012), a granddaughter of slaves, and Gerard (Gerry) Weitzman (1938-1999), whose ancestors escaped pogroms in Eastern Europe. Their vision and commitment to justice and equity in healthcare is the foundation upon which the Moses/Weitzman Health System was built.

Location:

East Side Community Center New Britain

City:

New Britain

State:

Connecticut

Time Type:

Full time