Program Manager, Sales Operations

Our Mission and Opportunity

Early education is one of the greatest determinants of childhood outcomes, is a must for working families, and has lasting social and economic impact. Brightwheel’s vision is high quality early education for every child. We pursue this by directly supporting teachers in the classroom, engaging parents in the development of their kids, and enabling the small businesses that make up the backbone of the $175 billion early education industry. Brightwheel is the most loved technology brand in early education, trusted by tens of thousands of providers and millions of educators and families.

Our Team

Our team is passionate, talented, and customer-focused. We embody our Leadership Principles in our work and culture. We are a fully remote team with employees across every time zone in the US. Our exceptional investor group includes Addition, Bessemer, Emerson Collective, Lowercase Capital, Mark Cuban, Notable Capital, and others.

Who You Are

Brightwheel is seeking a Program Manager, Sales Operations to join our Sales Expansion Organization. As an experienced program manager in sales operations, you excel at driving success within teams and thrive in high-growth tech environments. You bring a deep expertise in streamlining sales processes, managing sales tools and technologies, and aligning the sales organization with marketing, system operations, and other key stakeholder teams. By analyzing sales requirements and prioritizing high-impact projects, you ensure seamless coordination and execution across teams. You leverage a metrics-driven approach to identify sales needs, collaborating with sales managers and leadership to provide actionable insights that drive revenue growth. You are integral to shaping and executing sales strategies, fostering operational excellence, and ensuring the sales team has the resources and support needed to achieve their goals.

What You'll Do

• Streamline Sales Processes: Optimize and automate workflows to increase efficiency and reduce bottlenecks in the sales cycle.
• Manage Sales Tools and Technologies: Oversee the implementation and ongoing management of sales tools (CRM, sales enablement platforms, etc.) to ensure they are aligned with business needs.
• Collaborate Across Teams: Partner with sales, marketing, finance, and other stakeholders to align strategies and ensure smooth communication across departments.
• Sales Performance Analysis: Use data-driven insights to track sales performance, identify trends, and recommend actionable improvements.
• Identify Sales Needs: Continuously assess and identify gaps or opportunities within the sales process and structure, implementing changes where necessary.
• Sales Training and Enablement: Support and partner in the development and delivery of training programs and resources to enhance sales team performance.
• Continuous Improvement: Proactively suggest process improvements and drive operational excellence to increase sales productivity and revenue growth.
• Harness the power of AI coaching tools and performance monitoring platforms to enhance the effectiveness of training programs for customer-facing teams.

Qualifications, Skills, & Abilities

• 5+ years of experience in sales operations, program management, or a similar role in a high-growth environment.
• Proven experience working with sales teams, leadership, and cross-functional stakeholders to drive operational improvements.
• Strong understanding of CRM systems (e.g., Salesforce, HubSpot) and sales enablement tools. Ability to design workflows and automations, build reports, and collaborate with Systems Operations to implement updates.
• Experience in data analysis and reporting with proficiency in tools like Excel, Google Sheets, or business intelligence platforms (e.g., Tableau, Power BI).
• Project Management: Strong organizational and time-management skills with the ability to manage multiple projects and deadlines simultaneously.
• Analytical Mindset: Ability to analyze complex data, derive insights, and translate them into actionable recommendations.
• Sales Process Optimization: Expertise in streamlining sales workflows, automating processes, and improving overall efficiency.
• Cross-Functional Collaboration: Excellent interpersonal skills to work effectively with sales, marketing, finance, and other departments.
• Familiarity with AI sales  tools and performance monitoring platforms is a plus.
• Outstanding verbal and written communication skills, with the ability to influence business decisions

Equity & Ownership:

We believe in empowering our employees as stakeholders in brightwheel’s success. As an equity holder, your financial upside grows alongside the company’s achievements, offering a truly meaningful and compelling long-term opportunity.

Premium Benefits & Wellness Support:

We want our team members and their families to thrive. We support this through:

--Healthcare Coverage: Medical, dental, and vision benefits typically valued at $15,000+, with brightwheel providing high coverage for both employees and families 

--Generous Paid Parental Leave for growing families

--Flexible Paid Time Off (PTO) to recharge and relax

--401(k) Enrollment to help you plan for the future

--Monthly Wellness & Productivity Stipend to support your well-being

Work-Life Flexibility:

We are a fully remote company, giving you the flexibility to work from where you thrive. Say goodbye to the commuting hassle and reclaim valuable time for what matters most.

Brightwheel is committed to creating a diverse and inclusive work environment and is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, genetics, disability, age, or veteran status.