Jobs at brightwheel

The Customer Onboarding Manager leads a team ensuring seamless onboarding for customers, monitors performance metrics, coaches team members, and collaborates with leadership to enhance customer satisfaction and team development.

The Director of Customer Operations will drive the performance of a global Customer Support organization, define an AI-first support strategy, and improve operational efficiency while leading a team and driving business-critical metrics.

The role involves designing lead scoring models, automating analytical workflows, and collaborating with Sales and Marketing to improve lead quality using AI tools and data analytics.

The IT Operations Specialist will manage IT onboarding, equipment logistics, and core IT systems while ensuring excellent end-user support and enhancing IT processes.

The AI Campaign Operations Specialist will build and optimize AI-driven workflows for multi-channel campaigns, enhancing customer acquisition and engagement.

The Customer Support Specialist will assist customers via chat, email, and phone, resolve product issues, and maintain quality performance in a high-volume environment.

As a Business Operations Manager, you will lead cross-functional initiatives, analyze data for insights, partner with executives, and drive strategic outcomes.

The Bilingual Onboarding Specialist assists childcare centers in adopting the Brightwheel platform, managing over 100 accounts, resolving technical challenges, and enhancing customer experience through effective communication and training.

Support and train customers during the onboarding process for Brightwheel, ensuring successful implementation and customer satisfaction while resolving technical challenges.

The Business Operations Manager will drive strategic initiatives, lead cross-functional projects, analyze data for insights, and partner with senior management to enhance business performance.

The Program Manager II drives strategic GTM programs, optimizes workflows within Salesforce, partners with various departments, and implements AI-driven solutions to enhance productivity. They analyze performance metrics and support senior leadership in identifying growth opportunities.

The role involves delivering AI-powered capabilities to enhance operational efficiency and educational outcomes, while mentoring engineers and driving technical strategy.

The role involves making over 100 cold calls daily to early education centers, scheduling demos with Account Executives, and managing sales metrics and pipelines while collaborating with the management team.

As a Sales Development Manager, you'll lead and develop a team of SDRs, focusing on pipeline generation and team performance improvement. You'll support hiring, drive accountability, and enhance customer experience through collaboration with cross-functional teams.

Lead a high-performing engineering team, driving product execution and delivering quality outcomes while leveraging AI tools to enhance processes. Mentor engineers, collaborate with cross-functional teams, and establish engineering best practices focused on customer needs.

The contractor will provide customer onboarding and implementation services for Brightwheel's product suite, managing approximately 100+ customer accounts during the onboarding process, addressing objections, troubleshooting issues, and ensuring successful product adoption.

As a Staff Product Manager, you will own a core product area, define strategy and roadmap, and collaborate with engineering and design teams. You will leverage AI to enhance product features and customer experience while ensuring quality and measurable outcomes.

Manage customer activation and retention initiatives, optimize operational processes, analyze data for decision-making, and collaborate with teams to enhance customer experiences in a high-growth SaaS environment.

Oversee and transform key business operations end-to-end, leveraging AI and automation to enhance efficiency. Collaborate with Sales and Marketing for improved workflows and implement data-driven initiatives.

The Engineering Manager will lead a high-performing team, leveraging AI and best practices to deliver software products, coaching engineers, and focusing on customer-centric solutions.