Program Manager- RESTORE Case Management
About Us:
San Francisco Community Health Center is a federally qualified health center that provides culturally competent high quality medical care, mental health services, education, and outreach. We are a safety-net for the LGBTQ community, the unsheltered community, people who use substances, and those with mental health needs. We are an anchor-organization for San Francisco’s Tenderloin neighborhood, and we also lead regional, statewide, and national programming. We believe that everyone deserves access to the highest quality care served with dignity and respect.
About You:
- You focus and center your work around giving a high level of service.
- You are empathetic responding to any situation with compassion and curiosity.
- You are driven by your own internal integrity as well as that of the agency.
- You have a justice and equity mind-set.
- You feel that everyone deserves dignity and respect.
- You consistently pay attention to details.
- You collaborate well in a diverse and cross-functional workplace.
Position Description:
The Program Manager will oversee the day-to-day functions of the RESTORE case management program. RESTORE stands for Recovery Engagement to Start Treatment for Overdose Response Equity. This position will work under the supervision of the Associate Director of Community Response and Treatment, to ensure that the goals and objectives of the program are met. The Program Manager will be responsible for hiring and supervision of staff who are assigned to dedicated RESTORE sites, ensuring that staff members are trained to provide client responsive and harm reduction-oriented case management to individuals engaging in medically assisted treatment, and coordinating responsibly and effectively with community members and partner organizations to ensure that programmatic activities reach desired targets and outcomes.
Essential Duties:
- Oversee the day-to-day functions of the RESTORE Case Management program.
- Hire, train, and provide direct supervision to staff within the program at their dedicated sites.
- Work collaboratively with other members of the RESTORE team which includes other Program Managers, Case Managers, Community Health Workers, and representatives from partnering organizations and The Health Department.
- Develop system to ensure timely submission of programmatic reporting for required partner meetings.
- Develop system to ensure timely submission of client encounter documentation in electronic health record (EHR) and regularly conduct quality assurance to ensure that case managers are documenting correctly.
- Provide as needed technical assistance to case managers around utilization of EHR, and their documentation style.
- Provide coaching to case managers to assist with increasing knowledge and awareness around client engagement methods and model desired case management approaches.
- Ensure timely submission of all progress reports, ensuring that reports accurately describe and represent completed work.
- Develop trainings, workshops, and educational materials, as needed to support programmatic activities.
- Manage relationships with key stakeholders, program consultants, and external partners from various health agencies and attend regular coalition and stakeholder meetings across the San Francisco Bay Area.
- Collaborate with the SFCHC Wellness Clinic and other departments within SFCHC to ensure successful integration between programs.
- Work directly with internal and external evaluators of programs to collect and analyze data across all projects.
- Ensure compliance with all outreach, promotion, and recruitment policies and procedures.
- Other duties as assigned.
Minimum Qualifications:
- Ability to sit, stand, climb stairs and walk for an extended period of time
- Bachelor’s degree in related field and 2 years of experience providing program management or coordination in a community health/community engagement in San Francisco, or equivalent combination of education and experience.
- At least 2 years of experience working with people who use drugs (PWUD), harm reduction as intervention, San Francisco-based substance use programming, client-centered counseling, and motivational interviewing.
- At least 2 years of experience and comfort working with sexual and gender minorities, refugees, immigrants, homeless, and multiple-diagnosed populations (those with substance use and/or mental health issues).
- Sensitivity and familiarity with HIV/AIDS and cultural issues in communities of color.
- Conflict Management and de-escalation skills
- Experience working in interdisciplinary teams.
- Demonstrated reliability and good interpersonal, organizational, verbal, written communication skills in English. Must be able to handle multiple tasks and have ability to work professionally and ethically within multi-racial and multicultural settings.
- Be able to provide customer service in an effective, courteous and friendly manner and meet the needs of diverse clientele.
- Knowledge of legal mandates and ethical issues related to client privacy and confidentiality.
- Strong knowledge of Microsoft Office, documentation in an electronic health record, and data entry and management.
- Up-to-date with vaccinations, especially COVID-19 and seasonal flu shot vaccinations
- Proof of TB clearance (issued within the past 12 months or less)
Preferred Qualifications:
- Experience working with EPIC documenting client/patient encounters
- Spanish language proficiency
Benefits:
- Competitive compensation
- Comprehensive health, vision, and dental insurance
- Company sponsored life, and long-term disability insurance
- Generous paid time off including paid holidays
- Company-sponsored retirement plan
- Opportunities for professional growth and development
EEO Statement:
San Francisco Community Health Center is an equal opportunity employer committed to identifying and developing the skills and leadership of people from diverse backgrounds. San Francisco Community Health Center does not discriminate on the basis of age, ancestry, citizenship status, color, creed, disability status, gender identity, HIV status, marital status, medical condition, genetic information, national origin, pregnancy, race, religion, sex, sexual orientation, veteran status, or any other legally protected class. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Skills Required
- Bachelor’s degree in a related field and two years of program management or coordination experience in community health or community engagement in San Francisco, or equivalent education and experience
- At least two years of experience working with people who use drugs, harm reduction interventions, San Francisco-based substance use programming, client-centered counseling, and motivational interviewing
- At least two years of experience working with sexual and gender minorities, refugees, immigrants, homeless populations, and people with substance use or mental health issues
- Familiarity with HIV/AIDS and cultural issues in communities of color
- Conflict management and de-escalation skills
- Experience working in interdisciplinary teams
- Strong reliability, interpersonal, organizational, verbal, and written communication skills in English
- Ability to work professionally and ethically in multiracial and multicultural settings
- Ability to provide effective, courteous customer service to diverse clientele
- Knowledge of legal mandates and ethical issues related to client privacy and confidentiality
- Strong knowledge of Microsoft Office, electronic health record documentation, data entry, and data management
- Ability to sit, stand, climb stairs, and walk for extended periods
- Up-to-date vaccinations, especially COVID-19 and seasonal influenza vaccinations
- Proof of tuberculosis clearance issued within the past 12 months
- Experience documenting client or patient encounters in EPIC
- Spanish language proficiency
What We Do
San Francisco Community Health Center is a federally qualified health center serving immigrant communities, people of color, queer and transgender people, unhoused neighbors, and others facing barriers to care. It provides culturally informed primary medical, dental, mental and behavioral health, and HIV services, alongside social and community support. Its mission is to advance health, wellness, and equality through accessible care, healing justice, and programs that help people move toward housing and wellness.
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