Program Manager - Repeat & Retention

Posted 11 Days Ago
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Bengaluru, Bengaluru Urban, Karnataka, IND
In-Office
Mid level
Fintech • Software • Financial Services
The Role
The Program Manager will oversee user retention and reinvestment for Fixed and Recurring Deposits, improving post-booking experiences and driving customer engagement. Responsibilities include analyzing retention metrics, enhancing app flows, and collaborating with cross-functional teams to optimize user experiences.
Summary Generated by Built In
About Stable Money
 
Stable-Alpha aims to build India's most trusted wealth tech platform, focusing on fixed-income investments. We're here to offer tailored solutions to retail investors that maximize and generate predictable returns, coupled with a sacrosanct focus on risk reduction.
The household financial assets in India are overwhelmingly dominated by fixed income instruments and are typically low yielding, tax inefficient products. Alternate fixed income products are nuanced and often complex, which presents an opportunity for a platform like ours to simplify fixed income investing for the end user through discoverability, demystification and analytics driven custom fixed-income portfolios. The tailwinds of a rising interest rate environment and a choppy stock market makes this a great time for a platform like ours to be launched into the market.
 
Program Manager - Repeat & Retention

We're looking for a sharp generalist to own repeat and retention for Fixed Deposit and Recurring Deposit Category on Stable Money. You'll map the full post-booking experience — from maturity reminders and renewal flows to RD instalment journeys — identifying where users drop off or disengage and working crossfunctionally to fix it. Your north stars are reinvestment rate and NPS, and you'll be directly accountable for moving them.
 
What you'll own
  • Reinvestment rate and NPS for FD and RD users — tracking trends, diagnosing root causes, and driving improvement initiatives end-to-end
  • Deep-dive into repeat flows on the app — FD maturity and renewal journeys, RD instalment drop-off, top-up and upgrade behaviour
  • Cohort-level retention analysis — first-time vs repeat investors, ticket size segments, issuer preferences, tenure patterns
  • Identify friction in the post-booking experience that leads to non-renewal or churn — notifications, communication, app UX, trust signals
  • Own the maturity lifecycle: ensure users receive the right nudges at the right time to reinvest, and that the reinvestment flow is seamless 
  • Partner with product, growth, and partnerships teams to define and ship retention-improving interventions across FD and RD
  • Build the feedback loop between user signals — support tickets, app ratings, NPS verbatims — and the teams responsible for fixing them
  • Own retention reporting for FD and RD — weekly dashboards, stakeholder summaries, and deep-dives as needed
 
What we're looking for
  • 2–3 years in strategy, ops, consulting, or a high-ownership generalist role —consumer fintech, BFSI, or savings/investment product exposure preferred 
  • Genuinely willing to get hands dirty — comfortable doing ground-level ops work, speaking with users directly, and chasing down issues across teams
  • Strong analytical instincts — cohort analysis, funnel metrics, retention modelling; SQL or BI tool experience preferred
  • Experience working closely with product teams; able to translate user signals into sharp product or ops briefs
  • Understanding of how FD and RD products work — maturity cycles, reinvestment mechanics, and what drives investor trust
  • Strong written communicator — can turn messy qualitative and quantitative signals into a clear narrative for stakeholders
  • High ownership mentality; you don't escalate problems you can solve yourself, and you build the process as much as you execute it

Skills Required

  • 2-3 years in strategy, ops, consulting, or a high-ownership generalist role
  • Experience in consumer fintech, BFSI, or savings/investment product exposure
  • Strong analytical instincts with experience in cohort analysis and retention modelling
  • SQL or BI tool experience
  • Understanding of Fixed Deposit and Recurring Deposit products
  • Strong written communication skills
  • High ownership mentality
Am I A Good Fit?
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The Company
HQ: Bengaluru, Karnataka
163 Employees
Year Founded: 2022

What We Do

At Stable Money, we believe wealth isn’t built through hype—it’s built through habit. Endurance, longevity, and the power of compounding are the real engines of financial freedom. We’re here to help you grow your money the stable way—through trusted, fixed-income products like FDs and bonds. No jargon. No FOMO. Just safe, sensible investing that works over time. Our mission is simple: 👉 Make fixed-income investing accessible, transparent, and stress-free. 👉 Equip you—not just with options, but with clarity to choose what’s right. 👉 Offer predictable returns so you can plan life with confidence. Through Stable Bonds (stablebonds.in), you can access SEBI-regulated bonds with fixed returns—designed for those who prefer predictable income over market volatility. Behind Stable Money is a team of passionate, curious, and experienced investors who care deeply about helping Indians take control of their financial future. 🚀 Explore how you can invest with safety and stability. 🌐 Learn more: stablemoney.in 📲 Join our WhatsApp channel: https://whatsapp.com/channel/0029Vb4XFARBvvsiNv6yIO3Q

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