Program Manager - Rapid Rehousing

PHMC provides direct services to individuals, families, and communities across the region and also manages large-scale contracts, government and philanthropic partnerships, and multidisciplinary initiatives that require operational sophistication, strategic leadership, and deep mission alignment.

FTE STATUS: 1.0 FTE, Full-Time

REPORTS TO: Director of Housing Services

DEPARTMENT: Homeless Services DIVISION: Housing and Justice Related Services

PROGRAMS OVERSEEN: 2 HUD Continuum of Care (CoC) RRH Programs

TRAVEL REQUIRED: Approximately 20%, primarily within Montgomery County

POSITION OVERVIEW:The Rapid Rehousing Program Manager oversees the daily operations and implementation of two HUD Continuum of Care (CoC) Rapid Rehousing (RRH) housing programs in Montgomery County. Rapid Rehousing is a time-limited subsidy that gradually decreases as the tenant stabilizes and finds housing outside of the Homelessness Response System. Tenants live in private-market units and access supportive services, including case management, life skills coaching, and housing retention services.This position collaborates with various community stakeholders, including nonprofit agencies, community representatives, and other intergovernmental partners, to assess needs and ensure that RRH programs comply with federal, state, and local requirements and laws. The Rapid Rehousing Program Manager reports to the Director of Housing Services and is a member of the Housing and Justice Related Services Division.The ideal candidate will demonstrate strong communication, organizational, and leadership skills, along with experience in case management and understanding of housing and social services. This position works to support PHMC’s Mission, Vision, and Core Values, which are as follows.Mission and VisionPHMC works to create and sustain healthier communities through partnerships with government, foundations, businesses, and community-based organizations. We envision a healthier community for all.Core Values

• Integrity: We are committed to building and sustaining trust across our teams, partners, and funders.
• Impact – Our work is purposeful and rooted in a data-driven approach.
• Accountability – We hold ourselves and each other responsible for getting things done, effectively managing resources, and achieving sustainable results.
• Inclusion and Collaboration – We value and respect the inherent differences of all individuals, strive to amplify those voices and experiences, and are committed to working together to convene diverse perspectives, talents, and approaches to public health.
• Credibility – We are a trusted resource that delivers innovative approaches and reliable services to the communities that depend on us.

Key ResponsibilitiesSupervisory Responsibilities

• Delegates tasks, sets clear goals, and holds weekly check-ins and bi-weekly individual supervision with direct reports to support their professional development.
• Promotes and ensures program-wide compliance with the Housing First model and HUD funding guidelines.
• Implements and oversees programs in alignment with YWH Operations Manual policies, procedures, and written standards.
• Participates in YWH provider weekly check-ins.
• Engages in cross-functional collaboration with internal departments and external partners to plan and implement housing-related services, and supports the development of policies and procedures to meet evolving participant needs.
• Supports compliance with the program key performance outcomes.
• Length of Time Homeless — time from project/system entry to housing placement or program exit. For RRH, HUD wants this trending shorter.
• Returns to Homelessness — the percentage of people who exit to permanent housing (including via RRH) and return to homelessness within 6, 12, and 24 months. Lower is better.
• Number of Homeless Persons (point-in-time and annual counts) — system-level, not RRH-specific, but RRH exits factor in.
• Employment and Income Growth — change in earned and non-employment cash income for adults enrolled in RRH and PSH projects during the reporting period.
• Number of Persons who Become Homeless for the First Time — system-level.
• Conducts monthly program monitoring and strategizes with the Director of Housing Services and RRH team members to strengthen housing stability across the scattered site portfolio.
• Facilitates support service coordination meetings among RRH team members and program participants to ensure consistent, well-coordinated service delivery.
• Supervises, trains, and mentors team members to improve program data and the quality of service delivery.
• Available to address participant crises that may threaten housing stability (e.g., employment loss, family conflict), and performs other duties as needed to help drive the organization’s vision, mission, and values.

Data-Driven Monitoring

• Provides monthly updates on rapid rehousing placements and performance to the Director of Housing Services, ensuring placements remain on target with individual housing stability goals.
• Collaborates with the Director of Housing Services to utilize data-driven analysis and forecasting to measure and evaluate program performance.

Housing Stability, Tenancy, Assessment and Evaluation, and Financial Responsibilities (As Needed)The Program Manager assumes direct, caseload-level responsibilities in this section on an as-needed basis — specifically when the client-to-staff ratio exceeds 25:1 — to maintain program capacity and ensure continuity of participant services.

• Provides direct housing stability services to no more than 10 households, using best-practice approaches (e.g., Client-Centered, Trauma-Focused) to promote housing and medical stability while maintaining confidentiality of client information and data.
• Attends bi-weekly supervision with the Director of Housing Services and completes quarterly audits of housing files to ensure compliance with the current HUD Rental Assistance Guidebook and HUD Program Manual.
• Completes initial and ongoing assessments of participants’ needs, and develops and regularly reassesses individualized, Strength-Based, Client-Centered housing plans that include SMART objectives.
• Assesses housing barriers and coordinates with social and medical agencies, healthcare providers, and community outreach programs to connect participants with services needed to meet their housing plan goals.
• Provides rental counseling, mediation, and landlord-tenant education; acts as liaison between landlords and participants to resolve tenancy issues; and provides fair housing education on rights and responsibilities under local, state, and federal law.
• Refers participants to supportive services in the community and assists with employment/vocational search, benefit access (e.g., supplemental income, Social Security), and outreach activities that build partnerships.
• Collaborates with the Director of Housing Services on community resources, employment and training placement opportunities, and recruitment of new stakeholders.
• Completes initial rental calculations and ongoing monthly income monitoring to verify and maintain households’ continued eligibility, as outlined by HUD guidelines.
• Provides financial assistance for rent, security deposits, move-in costs, and utility setup, along with financial education and referrals to budgeting and financial management resources.
• Ensures timely, accurate case documentation using SOAP note format for bi-weekly participant meetings and maintains participant records adhering to program guidelines.

Skills

• Strong written and oral communication skills, with excellent people skills to effectively interface with partner organizations and community residents.
• Strong understanding of the health system, community-based organizations, and partners in the designated service area(s).
• Proven ability to manage competing timelines and priorities, working both independently and in a team environment with minimal supervision.
• Excellent problem-solving, conflict resolution, and time management skills.
• Ability to build relationships and coalitions within the community, along with advocacy, counseling, and/or coaching skills.
• Techniques for engaging individuals from diverse socioeconomic, ethnic, and cultural backgrounds, and best-practice approaches to working with families.
• Detail-oriented, with excellent organizational skills and proficiency in Microsoft Office Suite.
• Willingness and ability to travel locally (approximately 20% of the time) to program sites, landlord meetings, and community partner locations throughout Montgomery County.

Qualities

• Strong interpersonal and soft skills to effectively lead, manage, and support team members in achieving quality outcomes with challenging internal and external stakeholders.
• Hard-working, dependable, and resilient amidst loss, grief, and upset.
• Flexible and creative in adapting to programmatic requirements and changes based on special population needs, with the ability to step back and analyze situations objectively.

Experience and Qualifications Required

• Strong oral and written communication skills, with a minimum of 3 years of related social work experience, including work with groups, couples, and families, and crisis intervention skills.
• At least 3 years of experience working with diverse populations, including low-income individuals and individuals from different religious backgrounds.
• At least 3 years of demonstrated advocacy experience, including advocating for clients to help them identify risk-reduction strategies.

Education Requirement

• Bachelor’s degree in social work, public administration, business administration, or a related field required; other behavioral health or public health degrees are welcome to apply. Master’s degree preferred.

Salary Grade: 19

PHMC is an Equal Opportunity and E-Verify Employer.

Qualifications Skills Preferred Effective Communication Advanced Operations Analysis Intermediate Leadership Some Knowledge Behaviors Preferred Dedicated: Devoted to a task or purpose with loyalty or integrity Innovative: Consistently introduces new ideas and demonstrates original thinking Leader: Inspires teammates to follow them Education Required Bachelors or better. Experience Required Three (3) years of experience working with diverse populations, including low-income individuals and people from different religious backgrounds, as well as advocating for clients to help them identify risk-reduction strategies. Three (3) years of social work experience providing services to individuals, groups, couples, and families, including crisis intervention Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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