The Role
Manage day-to-day coordination of HIV prevention, care coordination, and outreach across Regions 1 and 2. Supervise case managers and program staff, oversee scheduling, mobile unit and community operations, ensure grant compliance, build community partnerships, support quality improvement, and provide direct services including evening and weekend outreach as needed.
Summary Generated by Built In
Position Summary
The Program Manager is responsible for the day-to-day coordination and oversight of Project Street Beat’s HIV prevention, care coordination, and outreach services across Regions 1 and 2. This role focuses on effective service deployment, grant performance, and cross-regional alignment to ensure the delivery of high-quality, mission-driven care.
The Manager supervises case managers and program staff, manages staff scheduling, and oversees mobile unit and community-based operations. They ensure compliance with all grant deliverables, foster strong community partnerships, and contribute to strategic program planning and performance improvement.
As a key leader within the program, the Manager ensures that services are efficient, equitable, and responsive to the needs of underserved communities. The Manager will also provide direct services to support program goals and must be available to work evenings and weekends for community events and outreach activities.
Essential Job Duties and Responsibilities
Program Strategy, Oversight & Performance Management – 25%
•Lead the day-to-day oversight of PSB’s HIV prevention, care coordination, and outreach programs, ensuring high-quality, efficient, and culturally responsive service delivery across Regions 1 and 2.
•Monitor and evaluate performance against grant deliverables and service goals; identify gaps and implement corrective strategies.
Contribute to program design, reporting, and quality improvement planning in coordination with leadership.
• Ensure program workflows, documentation, and reporting are aligned with funder expectations and agency standards.
Scheduling & Service Logistics Coordination – 20%
• Develop and manage staff schedules and service deployment plans across community-based and clinical sites.
• Ensure timely coordination of outreach events, clinical operations, and transportation logistics across Regions 1 and 2.
• Troubleshoot logistical challenges, including weather disruptions, staffing gaps, and last-minute schedule changes to maintain continuity of services.
• Act as the central point of contact for all scheduling and service readiness activities.
Staff Supervision, Development & Support – 20%
• Directly supervise case managers and additional program staff (e.g., navigators, outreach workers, engagement specialists).
• Provide structured supervision, mentorship, and performance management in alignment with program goals and agency values.
• Conduct team meetings, implement training plans, and foster a collaborative and mission-driven team environment.
• Lead onboarding, orientation, and continued coaching of new hires to ensure role clarity and effectiveness.
Community Engagement & Strategic Partnerships – 15%
• Build and sustain collaborative partnerships with community-based organizations, service providers, and site hosts to strengthen PSB’s outreach footprint.
• Represent PSB at coalition meetings, health fairs, and events to increase visibility, generate referrals, and secure service delivery locations.
• Identify emerging community needs and partner opportunities to inform outreach strategy and site selection.
Compliance, Quality Assurance & Risk Management – 10%
• Ensure strict adherence to grant requirements, regulatory standards, and agency protocols in all program activities.
• Support internal audits, site visits, and compliance reviews; address deficiencies and lead corrective action planning when needed.
Promote a culture of accountability, quality improvement, and risk awareness among staff.
Procurement, Inventory & Resource Coordination – 10%
• Oversee coordination of supply orders and resource distribution in partnership with administrative support staff.
• Monitor program inventory levels, ensuring availability of incentives, outreach materials, and testing supplies.
• Ensure that procurement activities align with grant budgets and reporting requirements.
Core Competencies
• Commitment to PPGNY’s mission related to bodily autonomy, health equity, and racial and gender justice.
• Demonstrated understanding of racial equity and its impact on healthcare systems.
• Strong relationship-building and communication skills across lines of difference including race, class, gender identity, sexual orientation, age, and ability.
• Ability to manage and mentor a diverse team while fostering an inclusive and equitable culture.
• Culturally responsive, compassionate approach to working with clients and communities.
Required Skills & Abilities
• Leadership & Supervision: Proven ability to lead, coach, and support a multidisciplinary team in a fast-paced, mission-driven environment.
• Communication & Interpersonal: Strong verbal, written, and interpersonal communication skills; ability to build trust and collaborate across diverse stakeholders and communities.
• Organizational & Problem-Solving: Excellent time management, organizational, and critical thinking skills; able to manage competing priorities and make data-informed decisions.
• Technical Proficiency: Proficient in Microsoft Office Suite; experience with electronic health records and data systems; ability to navigate and utilize client tracking or reporting databases.
• Cultural Competence: Demonstrated cultural humility and ability to provide trauma-informed, nonjudgmental support to individuals impacted by HIV, housing instability, substance use, or systemic inequities.
• Language Skills (Preferred): Bilingual in Spanish or other languages is a plus.
REQUIRED QUALIFICATIONS
- Minimum: Bachelor’s degree or CASAC certification and at least 1 year of case management experience.
- Preferred: 3 years of case management experience (including 1 year in HIV services) and experience with underserved populations (e.g., individuals impacted by HIV, housing instability, substance use, or incarceration).
- Familiarity with Project Street Beat’s focus communities and commitment to harm reduction.
- Fluency in Spanish or another language preferred.
PHYSICAL DEMANDS
- This position requires a combination of office-based work and field-based presence.
- Ability to sit for extended periods and work at a computer.
- Ability to stand, walk, and move frequently during outreach events and site visits.
- Occasional lifting of materials up to 25 lbs.
- Must be able to travel throughout Regions 1 and 2.
- Ability to communicate effectively in person, by phone, and electronically.
Schedule
- Monday-Friday
- Must be flexible to 8am-8pm Monday - Friday, with Saturdays as needed
PPGNY's benefits package includes:
Generous PTO and holiday schedule
Medical, dental and vision coverage options for you and eligible dependents
FSA, HSA, Commuter pre-tax reimbursement funds
Short- and Long-Term Disability, Free Basic Life and AD&D
401(k) Retirement Plan with Safe Harbor contributions after 1 year of employment
All positions at PPGNY require:
Proof of immunization or immunity to certain communicable diseases (including influenza during the flu season and Covid-19) and testing for tuberculosis. These certifications are required by the NYC DOHMH Health Code, NYSDOH and OSHA.
Planned Parenthood of Greater New York (PPGNY) is a leading provider, educator, and advocate of sexual and reproductive health care in New York State. PPGNY is proud to provide a wide-range of family planning services at our brick-and-mortar health centers and mobile care units. We care for everyone regardless of their immigration status, zip code or ability to pay. PPGNY’s education and outreach programs are backed by medically accurate, evidence-based information that allows people to make informed decisions about their health and future. As a voice for reproductive freedom, PPGNY supports legislation and policies that ensure all New Yorkers have access to the full range of reproductive health care and education.
At PPGNY, we provide the absolute best care to our patients and our communities through innovative health care delivery and education programming. We care for everyone who walks through our doors regardless of insurance, ability to pay or immigration status. As a leading voice for reproductive freedom, PPGNY fiercely advocates for policies to ensure that all New Yorkers will have access to the full range of reproductive health care services and information.
PPGNY is committed to diversity, equity, and inclusion. We believe we are most impactful when people with a wide range of backgrounds, experiences, and identities come together with common purpose. We encourage candidates from all backgrounds to apply.
Skills Required
- Bachelor's degree or CASAC certification
- Minimum 1 year of case management experience
- Proficiency with Microsoft Office Suite
- Experience with electronic health records and client tracking/reporting databases
- Ability to travel throughout Regions 1 and 2 and work evenings/weekends for outreach events
- Ability to provide trauma-informed, culturally responsive support to underserved populations
- Ability to lift materials up to 25 lbs and perform field-based outreach duties
- 3 years of case management experience, including 1 year in HIV services
- Familiarity with Project Street Beat focus communities and commitment to harm reduction
- Fluency in Spanish or another language
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The Company
What We Do
Planned Parenthood of Greater New York (PPGNY) is a leading provider of sexual and reproductive health services and information in New York State. Operating 30 health centers from Brooklyn to Ithaca, PPGNY serves as a fierce advocate and committed partner to advance equity and improve health outcomes for all, regardless of age, gender identity, immigration status, or ability to pay.
