The ZHL Partner Engagement team collaborates closely with cross-functional teams, including marketing, sales, and product development, to create and implement scalable strategies that enhance the productivity of our Mortgage Loan Advisors and improve the overall customer experience. We are committed to continuous improvement and leverage data-driven insights to refine our processes and resources.
Our team thrives on collaboration, strategic thinking, and a shared vision of making home financing more accessible and efficient. If you are looking to be part of an exciting journey and make a real impact in the mortgage industry, the ZHL Partner Engagement team is the place for you.About the role
We are seeking an experienced, highly motivated Program Manager to support our Mortgage Loan Advisors. The ZHL Program Manager will be responsible for developing, implementing, and continuously evolving a regional playbook for our Mortgage Loan Advisor team. This role will focus on creating scalable strategies, processes, and resources that drive Market Loan Advisor productivity, enhance the customer experience, and achieve key business objectives. The ideal candidate will possess excellent program management skills, and the ability to collaborate effectively with cross-functional teams.
Responsibilities:
Playbook Development and Maintenance:
Develop comprehensive regional playbooks that outline best practices, processes, and resources for Mortgage Loan Advisors.
Regularly update and refine playbooks based on performance data, market trends, and feedback from advisors and stakeholders.
Ensure playbooks are easily accessible, user-friendly, and effectively communicated to the advisor team.
Regional Customization:
Analyze regional market dynamics and trends and gather qualitative feedback to tailor playbooks for maximum effectiveness in each region.
Collaborate with regional sales leaders to identify specific needs and challenges, and incorporate them into playbook strategies.
Performance Optimization:
Define key performance indicators (KPIs) to measure the effectiveness of the playbooks and advisor performance.
Track and analyze data to identify areas for improvement and implement targeted interventions.
Work with training and development teams to create and deliver training programs that support playbook implementation.
Identify and leverage technology and tools (CRM, LOS, etc.) to enhance playbook delivery, track performance, and streamline advisor workflows.
Cross-Functional Collaboration:
Collaborate with marketing and cross-functional teams to develop and execute go-to-market (GTM) plans for initiatives and projects.
Facilitate communication and collaboration between regional teams to share best practices and ensure consistency.
Gather feedback from advisors and stakeholders to continuously improve the playbooks and support resources.
Project Management:
Manage multiple playbook development and implementation projects simultaneously, ensuring timely delivery and adherence to budget.
Develop project plans, track progress, and communicate updates to stakeholders.
Track, analyze and assess impact of playbook tactics through establishing rhythm of the business forums to share trends and opportunities for optimization
Manage engagement calendars to effectively plan and ensure adherence to activities such as in-market visits, SBRs, etc.
3+ years of program management experience, with a proven track record of successfully developing and implementing initiatives.
Program and project management skills, with a proven track record of owning complex, cross-functional initiatives and delivering results on schedule in a fast-paced environment.
Excellent communication, presentation, and interpersonal skills.
Strong analytical and problem-solving abilities, with a data-driven approach.
Ability to work independently and as part of a team in a fast-paced environment.
Strong leadership skills and the ability to influence and motivate others.
Champion the initiatives you are working on, encouraging confidence and passion for the vision with partners and impacted teams.
Proficient in Google Suite, PowerPoint, and project/program management tools
Preferred Qualifications:
Experience in sales enablement or training within the mortgage industry.
3+ years of experience in the mortgage industry, with a strong understanding of the loan origination process.
Zillow is reimagining real estate to make home a reality for more and more people.
As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you're in, you will play a critical role in making home a reality for more and more people.
Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and world-class benefits. These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on Glassdoor and recent recognition from multiple organizations, including: the 100 Best Companies to Work For, Glassdoor Employees’ Choice Award, Bloomberg Gender-Equality Index, Human Rights Campaign (HRC) Corporate Equity Index, and TIME 100 Most Influential Companies list.
Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.
Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter.
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