Program Manager, Preferred Communities

POSITION SUMMARY:

HIAS seeks a Associate Manager, Preferred Communities to support the resettlement and integration of refugees and other newcomers served through the HIAS network. The Associate Manager is responsible for the ongoing management and oversight of programs and services delivered by HIAS’ network of local resettlement affiliate partners, helping connect refugees to supportive institutions, essential services, and their new communities.

The Associate Manager oversees ORR Supplemental Funding provided through the Preferred Communities (PC) Program to ensure adequate resources are available to support particularly vulnerable refugee arrivals and strengthen the capacity of HIAS’ domestic affiliate network to support additional resettlement. The Associate Manager ensures compliance with current PC guidelines and high-quality programmatic reporting, oversees key aspects of PC budgets and program implementation, and provides ongoing training and technical assistance to affiliate partners to support high-quality service delivery.

Note, this position is based at our headquarters in Silver Spring, Maryland or our office in New York, New York, and we will consider a remote option for applicants who live outside of commuting distance to either of our offices and are based in other states in which we are registered (California, Colorado, Connecticut, Florida, Georgia, Massachusetts, Michigan, New Jersey, Ohio, Pennsylvania, Texas, Virginia).

The salary for this position is $75,000-90,000. This position is grant funded and the position is contingent on funding.

ESSENTIAL FUNCTIONS:

• Provides targeted technical assistance to HIAS affiliate partners and conducts assessments to identify service and resource gaps, strengthen program implementation, and support high-quality client services.

• Oversees implementation of multiple PC program areas and funding streams, including cross-program coordination, workflow management, and alignment with ORR guidance.

• Reviews budgets and approves invoices across PC funding streams, coordinates subaward processes with Grants Administration and Subaward teams.

• Supports semi-annual and annual PC reporting to the federal funder, including compiling affiliate submissions, synthesizing network-wide narratives and data, and ensuring timely and compliant submissions through ORR systems.

• Oversees PC data management and quality, including Apricot data oversight, dashboard reviews, RADS submissions, data consistency checks, outcome tracking, and other activities to assess progress toward program goals.

• Conducts in-person and desk monitoring, prepares monitoring reports, and supports affiliate partners in addressing findings and strengthening program performance.

• Develops and updates program standards, guidance, case management tools, training materials, and other resources to strengthen the quality and consistency of services across the affiliate network.

• Contributes to evidence-based program design, continuous improvement, and innovation across Social Integration programs.

• Serves as a liaison with government funders, national resettlement agencies, state government entities, technical assistance providers, and other partners within designated areas of responsibility.

• Coordinates with affiliate partners to support continuity of client services during changes in service delivery, including office closures, new locations, and changes in service modality.

• Supports the development and delivery of affiliate conferences, regional trainings, and other learning opportunities.

• Provides support for other Social Integration program functions and priorities as needed, including during periods of increased workload or team transition.

QUALIFICATIONS & REQUIREMENTS:

• Undergraduate degree required; Master’s degree in Social Work or a related field is preferred.

• 5–7 years of relevant professional experience required.

• Knowledge of and experience with the U.S. Refugee Admissions Program strongly preferred, including experience supporting refugees and immigrants through case management, community-based services, or other wraparound integration services.

• Previous work experience at a national resettlement agency or local resettlement provider required.

• Experience developing and delivering virtual and/or in-person trainings preferred.

• Strong analytical skills, including experience using data to inform evidence-based decision-making; experience with statistical analysis preferred.

• High proficiency in Microsoft Word, Excel, and PowerPoint required.

• Experience using and managing online databases and data collection systems preferred.

• Excellent written and verbal English communication skills, including the ability to develop policies, proposals, reports, and other professional documents and synthesize complex information and data.

• Strong organizational skills and attention to detail, with the ability to manage multiple priorities and meet deadlines.

• Ability to travel within the U.S. as needed, approximately 3–6 times per year.

• Must be authorized to work in the United States and able to provide employment eligibility documentation as required.