Program Manager-Positive Parenting Program

Position Summary:  

Provide operations, administrative, program and/or event management oversight for MAHEC on a collection of projects/programs funded by MAHEC or an external sponsor. Partners with Principal Investigators/Program Directors, Project Sponsor, or other Leaders as needed including administration, budgeting, team management, internal and external communication, logistics, execution, evaluation and accreditation. Develops partnerships and participates in strategic planning in alignment with MAHEC’s mission. Supervises a team managing projects and programs across in the focus area of child and maternal health. 

RESPONSIBILITIES: 

• Provides a range of services based on program and customer needs.  

• Develops tools, resources, and training programs. 

• Measures ROI for assigned programs to ensure they meets expectations of the funder and the mission of MAHEC.  

• Directs, trains and oversees teams to manage budgets, schedules, resource utilization and risk mitigation plans. 

• Leads planning and overall implementation strategy across programs. 

• Develops and submits applications and proposals to secure funding for projects and oversees contracting processes. 

• Leads marketing and communication with various stakeholders and partners including faculty, colleagues, community, funders, sub recipients and vendors in a variety of formats. 

• Forecasts for resource planning, team development and financial stability. 

• Collaborates with Program Sponsors/PI’s/Stakeholders to set the overall vision for assigned programs. 

• Ties programs and projects to MAHEC’s overall vision, defines best practices, streamlines processes across the projects, negotiates agreements and develop scopes of work.  

• Shares knowledge through training and mentoring others. 

• Provides pre and post award oversight in collaboration with a Principal Investigator in accordance with funding stream. 

• Creates a roadmap to represent the planned work across an array of projects to ensure coordination, efficiency, synergy and enhanced impact. 

• Ensures that all programs are executed in line with any applicable policy and regulatory requirements. 

• Implements programs in consultation with internal and external partners. 

• Plans, implements, and monitors progress of programs. 

• Ensures the development of clear project objectives and measurement to guide evaluation of success and ongoing learning.  

• Oversees a team providing project management for assigned projects including continuous feedback and performance reviews. 

KEY COMPETENCIES: 

• Communication: Effectively and respectably communicate with other individuals, whether it be a colleague, patient, or patient’s family member and appropriately enumerate information in a manner easily understood by all parties. We do this to foster a culture of understanding between all parties, especially in complex and difficult situations, to ultimately provide the best care possible to our patients and their families. 

• Decision Making : Ability to make the most appropriate decision in a given situation and then taking the next steps to ensure appropriate and timely completion. This requires conflict resolution skills, critical thinking skills, confidence in your ability to make the right decision in most situations. This also includes ability to prioritize your workday appropriately to ensure the most important tasks are completed on time. 

• HealthCare Knowledge: Having the drive to keep yourself abreast and up to date on the new breakthroughs in your area of expertise and communicating them to the rest of the team, as appropriate. This also includes keeping up with your licensure and yearly training requirements within your area expertise along with MAHEC’s organizational training. Finally, the ability to apply the depth of knowledge maintained and gained through this process in real life scenarios as appropriate. 

• Interpersonal Skills: Showing the ability to meet difficult situations with grace, professionalism, and understanding. Within your area of expertise, showing respect and showing empathy where appropriate with your colleagues, patients, and their family at all times, even when its most difficult to do so. This is done, in part, by effective listening, being your authentic self, showing responsibility and dependability, and being patient with others. 

• Organizational Values: Adherence to MAHEC’s founding principles and incorporating them every day. This includes, among others, having integrity and accountability, reverence for other cultures and equitable practices, ability to manage change, and displaying a clear understanding of organizational dynamics. Doing these things creates a culture where people want to do the best for each other and gives personal ownership towards the goal of helping people in their time of need. 

• Problem Solving: Having an analytical mind and ability to work autonomously to solve complex problems that may arise. The wherewithal to think logically through a difficult problem and come to an appropriate resolution for a given issue. This helps to drive continuous improvement by thinking through where we can improve in a novel way. Measures success by understanding where we are currently and where we want to go and then applying those new ideas to affect positive change. 

EDUCATION and/or EXPERIENCE:  

Minimum Qualifications.   

• Master’s degree and at least one year experience in project management or a Bachelor’s degree with three years of project management experience, and the capacity to demonstrate working knowledge of public health, behavioral health healthcare and workforce development programs.  

TECHNOLOGY SKILLS: 

• Proficiency in Microsoft applications and database applications required. 

• Ability to learn new software applications. 

• Experience with audiovisual (A/V) equipment required; experience with educational technology preferred. 

COMMUNICATION SKILLS: 

• Excellent written and verbal skills 

• Excellent interpersonal skills with individuals and groups 

• Ability to lead and work as an effective team member 

• Ability to effectively respond to questions/common inquiries or complaints from internal and external customers, including but not limited to: speakers, vendors, participants, managers, clients, and the public. 

This job description is a general description of essential job functions. It is not intended to describe all duties the Program Manager may perform. 

SUPERVISORY RESPONSIBILITIES: 

Supervise and mentor team members, students and interns assigned to projects. Give feedback to the Program Director, Senior Program Manager, or other leaders for team evaluation. 

SCHEDULE: 

Typical business hours are Monday – Friday, 8:00 am to 5:00 pm (or flexed to best meet the needs of the clients and/or the Division); 40 hours per workweek; weekend, holiday, or evening coverage is occasionally required. Work hours will need to be flexible in order to respond to special work assignments, or evening activities, as requested by the team leader.