The Role
The Program Manager, People is responsible for executing and improving people programs, benefits administration, and supporting various initiatives within the People team, ensuring consistency and compliance throughout processes.
Summary Generated by Built In
About Us
HighLevel is an AI powered, all-in-one white-label sales & marketing platform that empowers agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 2 million businesses, including agencies, consultants, and businesses of all sizes and industries. HighLevel empowers users with all the tools needed to capture, nurture, and close new leads into repeat customers. As of mid 2025, HighLevel processes over 4 billion API hits and handles more than 2.5 billion message events every day. Our platform manages over 470 terabytes of data distributed across five databases, operates with a network of over 250 microservices, and supports over 1 million hostnames.
Our People
With over 1,500 team members across 15+ countries, we operate in a global, remote-first environment. We are building more than software; we are building a global community rooted in creativity, collaboration, and impact. We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home.
Our Impact
As of mid 2025, our platform powers over 1.5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for the more than 2 million businesses we serve each month. Behind those numbers are real people growing their companies, connecting with customers, and making their mark - and we get to help make that happen.
Learn more about us on our YouTube Channel or Blog Posts
About the Role
We’re looking for a Program Manager, People to support the design, delivery, and evolution of people programs across HighLevel.
This role is focused on program execution, operational excellence, and scalable delivery. The People Program Manager owns U.S. benefits and rewards & recognition design and administration while also supporting People PMO initiatives and flexing into ad hoc projects as business priorities evolve.
This is a blend of design and hands-on execution meant for someone who thrives in dynamic environments and enjoys bringing structure, clarity, and momentum to People initiatives.
Why This Role Matters
This role helps ensure that HighLevel’s people programs are delivered consistently, thoughtfully, and at scale. By owning core programs and supporting evolving initiatives, the People Program Manager enables the People team to move quickly while maintaining operational rigor.
What You’ll Do
- Own end-to-end execution of US benefits administration, including vendor coordination, annual renewals, open enrollment, compliance activities, audits, and documentation.
- Partner with brokers, Finance, Payroll, and Legal to ensure benefits programs are administered accurately and compliantly.
- Act as an SME for Benefits and R&R programs across the industry, advising People leadership on market trends, regulatory changes, and design improvement
- Manage and maintain rewards and recognition programs, including program administration, communications, and ongoing enhancements.
- Gather employee feedback and participation data to support continuous improvement of benefits and recognition offerings.
- Coordinate well-being and employee support initiatives to ensure alignment across programs.
- Contribute to benefits planning and renewals, including recommendation of vendor changes, plan design shifts, and long-term cost optimization initiatives
- Own vendor evaluation and performance management, including broker selection, contract negotiations (with guidance), and service-level accountability
People Programs & PMO Execution
- Independently drive smaller cross-functional People programs, owning scope definition, prioritization, and success criteria by managing defined work streams, timelines, and deliverables.
- Translate program plans into actionable tasks and execution roadmaps.
- Coordinate cross-functional partners to ensure milestones are met and risks are identified early.
- Support program launches, documentation, and handoffs to long-term owners once initiatives stabilize.
- Maintain project documentation, status updates, and operational artifacts to support visibility and accountability.
- Identify gaps in People processes and propose new programs or structural improvements
- Influence prioritization across competing People initiatives, balancing capacity and urgency
What You’ll Bring
- 8+ years of experience in people programs, benefits design and administration, HR operations, or related roles.
- Strong hands-on experience administering US benefits programs, including vendor coordination and compliance support.
- Demonstrated ability to manage projects or programs with multiple stakeholders and dependencies.
- Experience supporting rewards and recognition programs is strongly preferred.
- Comfort operating in environments with changing priorities and evolving scope.
- Strong organizational skills with the ability to manage both steady-state work and project-based initiatives.
- Clear communicator who can explain programs, processes, and next steps to a variety of audiences.
- Ability to work independently within defined direction and escalate appropriately when decisions are needed.
- Experience working in remote-first or distributed environments.
The salary range for this position is $110000 - $145000 annually.
Equal Employment Opportunity Information
The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government record keeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.
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The Company
What We Do
https://www.gohighlevel.com/quick-links
One white-labeled marketing app to rule them all. HighLevel is everything your business needs to succeed!
Capture leads using our landing pages, surveys, forms, calendars, inbound phone system & more!
Automatically message leads via voicemail, forced calls, SMS, emails, FB Messenger & more!
Use our built in tools to collect payments, schedule appointments, and track analytics
