Program Manager of Peer Tutoring

Job Description:

Brown University is a leading research university distinct for its student-centered learning and deep sense of purpose. Our students, faculty and staff are driven by the idea that their work will have an impact in the world.

Brown University offers a flexible work/life balance; summer hours, winter break and a comprehensive Benefits package including time off, annual paid holidays; benefits offerings including health, dental, vision, tuition assistance, retirement, wellness, employee discounts and more. To learn about Brown University’s benefits, visit the University Human Resources web page for further information.

The Program Manager of Peer Tutoring is a member of the STEM hub of the Sheridan Center for Teaching and Learning whose work focuses on supporting students.

The Peer Tutoring Program employs ~130 undergraduate peer tutors who have a passion for teaching and learning, and have demonstrated proficiency in the course they are tutoring. The Tutoring Program's diverse group of peer tutors thrives on sharing knowledge, tips, and learning strategies to help peers gain a better understanding of course material and succeed academically.

Responsibilities:

The Program Manager will work in collaboration with the Associate Director of the Peer Tutoring Program to provide leadership, strategic direction, and operational oversight for the Peer Tutoring Program. The 12-month Program supports >2000 unique students during the fall and spring semesters, and summer session. The Program Manager will also work in collaboration with the STEM Hub and other Sheridan staff to promote student learning and success across the curriculum.  

Key functions of the position will support the development and continuous improvement of the program, provide the necessary operational support to ensure peer tutoring services effectively respond to the needs of students, courses, and faculty, and assess program metrics. The Program manager will also work in collaboration with the STEM Hub and other Sheridan staff to promote student learning and success across the undergraduate curriculum.

In this role, candidates can expect to: 

• Provide day-to-day leadership and oversight of the Peer Tutoring Program.
• Manage the recruitment, selection, onboarding, training, and ongoing development of up to 130 undergraduate tutors.
• Design and implement professional development learning opportunities for tutors.
• Create opportunities for tutors to develop transferable skills and assume increasing levels of leadership and responsibility within the program. 
• Collaborate with the Associate Director to establish strategic goals and priorities for the program. 

Qualifications:

• Required: Bachelor’s degree

Experience

• 2-3 years experience supporting academic programs in a university setting.
• Demonstrated ability to support a community of diverse perspectives and cultures in an inclusive environment.
• Demonstrated ability to manage multiple tasks, balance priorities, and meet deadlines. 
• Demonstrated ability to work independently, as part of a team, and in collaboration with other teams.
• Strong organizational / time-management skills with attention to detail and deadlines.
• Ability to maintain confidentiality.

Job Competencies

• Committed to the practices that create diverse, equitable, and inclusive teaching, learning, and workplace environments. 
• Strong administrative skills and the ability to work collaboratively and effectively with administrators, faculty, students, and staff.
• Strong understanding of the classroom experiences of underrepresented, first-generation, and low-income students in institutions of higher education, especially institutions that are highly selective.
• Strong oral and written communication skills that maintain a favorable impression of the Center’s service orientation and effectiveness.
• Experience overseeing students in an educational setting is preferred.
• Conversant with effective and inclusive peer-tutoring practices.
• Experience with tutoring and student support in higher education. 
• Facility with work in a collaborative environment, as part of a multidisciplinary team.
• Highly effective listening, verbal, and written communication skills.
• Reflective, equity-minded, committed to ongoing professional development, and open to feedback.
• Demonstrated ability to support a community of diverse perspectives and cultures in an inclusive environment.

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Additional Information:  

Applicants are asked to respond to three questions, in lieu of a cover letter, and include them with their CV in a single PDF or Word file: 

• Why are you interested in working as a Program Manager of Peer Tutoring at the Sheridan Center for Teaching and Learning?
• What professional experiences would you draw on to fulfill the primary responsibilities for this role, as described in the job posting?
• Please describe 2-3 examples where you have demonstrated one (or more) of the skills listed in the qualifications for this role, as described in the job posting.

This position is not eligible for visa sponsorship. The successful candidate is expected to work on Brown's Providence campus for three days per week with the flexibility to work remotely on other days. 

All offers of employment are contingent upon successful completion of a background check. 

Nights and weekends during peak times during the semester and as needed.

Benefits of Working at Brown:

Please review additional information on the Benefits of Working at Brown.

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Submission Guidelines:

The designated Position Work Location for each position determines the approved modality of work. Positions are classified based on the operational and business needs of the department and may be designated as on-site, hybrid, or remote.

Employees with a designated position work location as remote must reside and perform their work in a state where Brown University is registered to do business. Brown University is a registered employer in the following states: Rhode Island, California, Colorado, Connecticut, Florida, Maryland, Massachusetts, New York, New Hampshire, New Jersey, North Carolina, Washington, D.C.

Please note that to be considered for a staff position at Brown University, you must submit a separate application for each position you wish to be considered for. Applications are reviewed only for the specific position to which they are submitted and are not automatically considered for future openings.  

This position is not eligible for visa sponsorship.

Still Have Questions?

If you have any questions you may contact [email protected].

Brown is an E-Verify Employer.

EEO Statement:

Brown University provides equal opportunity and prohibits discrimination, harassment and retaliation based upon a person’s race, color, religion, sex, age, national or ethnic origin, disability, veteran status, sexual orientation, gender identity, gender expression, or any other characteristic protected under applicable law, in the administration of its policies, programs, and activities. The University recognizes and rewards individuals on the basis of qualifications and performance. The University maintains certain affirmative action programs in compliance with applicable law.