*Internal candidates encouraged to apply.
Supervision Received: Director of Operations
Supervision Given: Operations Team Leader
POSITION SUMMARY
The Program Manager manages the operational unit to assist and support real-time operations. The Program Manager facilitates the utilization of resources to achieve customer satisfaction, productivity, payroll schedule adherence, and goal attainment.
RESPONSIBILITIES AND DUTIES
- Develop and monitor key performance metrics to measure staff performance and operations functions
- Regularly evaluates business processes, procedures, and systems and makes recommendations for improvement
- Participates in business development for recently acquired contracts
- Participates in quality improvement projects and leads efforts in continuous improvement
- Monitors workloads of the group and re-assigns tasks appropriately
- Responsible for meeting payroll schedule requirements so that payroll is distributed on time
- Prepares reports
- Monitors and measures current compliance standards
- Collaborates with other managers and departments to develop, maintain, and update policies, procedures, and training materials
- Responsible for staffing, staff development, and training
- Builds and maintains relationships with states and agencies as the key liaison
- Resolves escalated customer complaints
- Develops staff in a way that aligns with the Company's vision and values
- Responsible for internal communications within the unit as well as with external stakeholders
- Applies GT Independence values to the operational group
- Other duties as assigned
EDUCATION
- Bachelor’s Degree required. Bachelor’s in business management or business administration preferred.
EXPERIENCE AND QUALIFICATIONS
- At least two years of Operations experience
- Excellent written and oral communication skills
- Experience in supervision and leadership
- Extensive experience in working on complex projects with critical thinking and problem solving
- Excellent organizational and administrative skills with demonstrated ability to work towards and meet deadlines
- Effective time management skills
- Ability to build positive relationships and communicate with people of diverse backgrounds and abilities
- Experience building highly effective teams
- Competence in Microsoft Office Suite
- Competence in utilizing multiple software applications
WORK ENVIRONMENT
- Work is in office.
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Skills Required
- Bachelor's Degree
- At least two years of Operations experience
- Excellent written and oral communication skills
- Experience in supervision and leadership
- Excellent organizational and administrative skills
- Effective time management skills
- Experience building highly effective teams
- Competence in Microsoft Office Suite
What We Do
GT Independence is a national leader in financial management (FMS) services, built by a family, for families. We started out as a single family, and we've grown into a national company that serves tens of thousands of people across the United States. But we haven’t forgotten our roots. GT is still a family-owned company—and we’re also a disability-owned and led organization that understands daily life with disabilities and long-term care needs. Our foundation is on the beliefs of inclusion, respect, and family. GT's mission: To help people live a life of their choosing regardless of age or ability.
