Program Manager-MYDAY-NWMO

Job Title: PROGRAM MANAGER- Day Program
Department: Day Program
Reports To: Director of Day Services
FLSA: Exempt

SUMMARY
The Program Manager coordinates supports for people attending/change to day service. He/she manages
a caseload and monitors for program quality, client and family satisfaction, fiscal responsibility, and
compliance with funding source and accreditation standards.

BASIC FUNCTIONS AND GENERAL RESPONSIBILITIES:
• Designing, implementing, coordinating, supervising and evaluating programs for all assigned
people supported by Life Unlimited My Day Program.
• Assuring the quality of habilitative support services at Day Program.
• Participating in workshops and training conferences to enhance personal growth and
development.
• Develop ISP goals in a timely manner based on input from the person supported, My Day staff,
family, other staff, and personal observations.
• Facilitate the Individual Support Plan (ISP) meeting, with Support Coordinator, according to the
desires of the person supported and guardian, when applicable.
• Provide support staff with sufficient information, training support for delegated tasks- RN
(Oversight), external resources, training, plan information, and other requirements for the
successful implementation of each program.
• Submit required forms/summaries and monitor program entries in Therap as needed, so they are
correct and complete. Forms/summaries include, but not limited to, event reports and monthly
summaries to analyze ISP outcome data.
• Participate in ongoing group and individualized support staff training, evaluation, and
development.
• Maintain familiarity with and follow Life Unlimited policies and procedures.
• Enhance public relations, as requested, for Life Unlimited, including representing the agency at
community meetings, conferences, and meetings with other agencies, as needed.
• Maintain program records.
• Demonstrate ability to relate effectively with co-workers and guardians; give and receive
feedback in a positive, supportive manner.
• Safeguard confidentiality, privacy, dignity, safety, health, and the civil rights of the people we
support and our co-workers. Accomplish this through education, monitoring, and evaluation of
services, staff, and programs.
• Communicate directly and clearly in verbal and written form.
• Show initiative and creativity in problem solving.
• Carry a phone to respond to program situations during the regular work schedule and after hours
for emergencies.
• Participate in on-call rotation for morning staffing support.
• Actively attend and participate in QA, Health Team and Administrative Team, as well as any
other required meetings.
• The ability to effectively and efficiently use computers or mobile devices to input, access,
modify, or output information. This includes the ability to quickly access, store and retrieve
data.
• Other duties as assigned.

Staff Management
• Supervise volunteers and community service volunteers; monitor work performance and provide
ongoing feedback to improve productivity and employee job satisfaction.
• Provide inspirational leadership to staff and volunteers, setting operational performance standards
and offering training.
• Engage in progressive discipline procedures when needed; write performance improvement plans
that put corrective action in place to ensure staff is in compliance when necessary.
• Conduct investigations should allegations of misconduct arise,
• Maintain confidentiality regarding all personnel matters.
• Develop schedules for paid staff and volunteers to ensure appropriate levels of staff and volunteer
coverage to both reach the store’s financial goals and be able to provide excellent customer service.
• Lead and supervise the retail job training program; oversee the development of the curriculum;
recruit volunteers to assist; and mentor students.
• Maintain current knowledge of agency policies and procedures as they relate to personnel; monitor
staff for adherence to policies and procedures;
• Conduct regularly scheduled communication with staff /volunteers to provide direction, guidance
and oversight to personnel. Host staff/volunteer meetings as needed to share information and engage
in team building.
• Provide timely direction and feedback to appropriate authorities
• All Other Duties as Assigned

Working Conditions
Office/home environment with noises from those we support, appliances, and telephones. May be
exposed to bloodborne pathogens and/or infectious diseases.

QUALIFICATIONS
• Bachelor’s Degree in position related field or eight years related experience.
• Must obtain and maintain training and certification in all required areas such as
Abuse/Neglect, CPR, First Aid, Level I Medication Administration and Positive Behavior
Supports.
• Minimum of one year supervisory experience with individuals with developmental
disabilities.
• Ability to develop, implement, and evaluate treatment plans.
• Must be at least 18 years of age.
• Must have reliable personal vehicle for transporting clients.
• Must obtain a Class E driver’s license during new hire orientation– must carry minimum
coverage applicable by law for auto insurance
• Must Receive Seasonal Flu Vaccination

Equal Opportunity Employer