Program Manager, Membership & Engagement — Latin America

Posted 3 Days Ago
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District of Columbia, DC, USA
In-Office
65K-75K Annually
Senior level
Information Technology • Business Intelligence • Consulting
Execution leadership for societies, research institutions, foundations, and membership organizations.
The Role
Manage regional membership growth and engagement across Latin America, including market strategy, acquisition, retention, chapter support, events, partnerships, and stakeholder relationships. Coordinate initiatives across Brazil, Mexico, Argentina, Colombia, and Chile while using market insights and performance metrics to improve programs. Work with global teams, universities, scientific societies, volunteers, faculty advisors, and industry partners to expand reach and strengthen member value.
Summary Generated by Built In
At Connect Centric, we are more than just consultants—we are partners committed to our clients' success. We take a hands-on approach, working closely with our clients to transform strategies into measurable, real-world outcomes. As a strategy execution team, we take full ownership of every initiative from start to finish, ensuring that our clients see tangible results, not just ideas.Position DescriptionConnect Centric is seeking a Program Manager, Latin America to support the growth of our client’s regional presence, engagement, and member value, with a focus on Brazil, Mexico, Argentina, Colombia, and Chile. You will execute regional strategy, contribute market insights, support member acquisition and retention, and strengthen engagement with international and student chapters.
You will work closely with global teams, volunteer leaders, faculty advisors, and external partners to expand reach and deliver meaningful member experiences. Spanish proficiency is required; Portuguese proficiency is strongly preferred.What You Will DoMarket Strategy and Growth
  • Execute regional market development strategy across Brazil, Mexico, Argentina, Colombia, and Chile.
  • Research member needs, institutional dynamics, and the local competitive landscape; analyze findings to inform regional priorities and market approaches.
  • Identify and support growth opportunities through academic partnerships, institutional engagement, and industry collaboration.
  • Contribute to localized engagement plans aligned with global membership and retention goals.
Member Acquisition and Retention
  • Execute targeted initiatives to grow membership among students, early-career professionals, and institutional segments.
  • Support retention programs that strengthen member value and renewal rates; monitor effectiveness and recommend improvements.
  • Partner with marketing and product teams to localize messaging, campaigns, and value propositions.
Chapter Support and Engagement
  • Serve as a liaison to international and student chapters across Latin America, maintaining ongoing relationships with volunteer leaders and faculty advisors.
  • Support chapter activation, sustainability, and growth, particularly in priority markets; help volunteer leaders increase programming frequency, relevance, and participation.
  • Develop and implement approaches that help student chapter members transition into professional chapter or local section engagement.
  • Facilitate faculty advisor and institutional engagement to sustain membership connections across career stages, and share chapter best practices that improve member experience, engagement, and retention.
Programs and Events
  • Lead or support regional workshops, webinars, conferences, and partner activities aligned with membership growth, awareness, and engagement objectives.
  • Coordinate event logistics, vendors, and stakeholder communications; represent the client at regional events as needed.
  • Use market feedback and program performance to provide insights and recommend improvements.
Stakeholder Engagement and Partnerships
  • Build and manage relationships with universities, research institutions, industry partners, and scientific societies across priority countries.
  • Identify partnership opportunities aligned with growth goals and support onboarding of new partners to expand the client’s reach and influence.
  • Engage faculty advisors, volunteer leaders, and early-career communities to strengthen connections with prospective and current members; serve as a regional contact for stakeholders and internal collaborators.
Required Qualifications
  • Bachelor’s degree.
  • 5–8 years of experience in program management, membership organizations, or international market engagement.
  • Proficiency in Spanish.
  • Experience supporting membership growth, engagement, or retention initiatives.
  • Strong execution skills and the ability to translate strategy into practical actions.
  • Ability to independently manage priorities and multiple projects across countries and stakeholders.
  • Strong interpersonal and relationship management skills across diverse cultural contexts.
  • Experience tracking and reporting performance metrics and using data to inform program decisions.
Preferred Qualifications
  • Experience working in or with Latin American markets, particularly Brazil and Mexico, strongly preferred.
  • Portuguese proficiency strongly preferred.
  • Advanced degree.
  • Background in scientific, academic, nonprofit, or professional membership organizations.

Position Details

  • Position Type: Full-time W-2 employment. Independent contractor or 1099 arrangements are not available for this position.
  • Location: Washington D.C.
  • This position is fully remote
  • Pay Rate: $65K - $75K

Skills Required

  • Bachelor's degree
  • 5-8 years of experience in program management, membership organizations, or international market engagement
  • Proficiency in Spanish
  • Experience supporting membership growth, engagement, or retention initiatives
  • Strong execution skills and ability to translate strategy into practical actions
  • Ability to independently manage priorities and multiple projects across countries and stakeholders
  • Strong interpersonal and relationship management skills across diverse cultural contexts
  • Experience tracking and reporting performance metrics and using data to inform program decisions
  • Experience working in or with Latin American markets, particularly Brazil and Mexico
  • Portuguese proficiency
  • Advanced degree
  • Background in scientific, academic, nonprofit, or professional membership organizations
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The Company
HQ: Alexandria, Virginia
15 Employees
Year Founded: 2009

What We Do

Connect Centric leads the execution of complex, technology-enabled initiatives for scientific and professional societies, health and research institutions, foundations and grant-making organizations, and membership organizations. Through our registered delivery model, Execution as a Service®, clients define the outcome and Connect Centric designs and leads the execution. We take direct responsibility for moving the work forward—including the technical, operational, vendor, decision-making, and adoption work required to deliver the outcome. Unlike a traditional PMO, we do more than provide governance, coordination, and reporting. Unlike a staffing firm, we do not simply fill seats. Our experienced staff work inside client environments to lead workstreams, resolve dependencies, coordinate internal teams and vendors, recover stalled initiatives, and make progress visible. Our work includes strategy-to-technology alignment, prioritization and sequencing, product and capability ownership, technology, process and AI modernization, and initiative recovery. Our delivery capabilities span platforms and applications; cloud, data and analytics; integrations and APIs; AI search visibility; automation and practical AI; and change, training and adoption. Connect Centric is a woman-owned, senior-led consulting firm founded in 2009 and certified to ISO 9001 and ISO 27001 standards.

Why Work With Us

Connect Centric owns outcomes instead of delivering reports or filling seats. Our team combine IQ, EQ, and TQ—strategic, emotional, and technical intelligence—to resolve dependencies, align teams and vendors, and move important work forward.

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