We are looking for a Program Manager to design and execute initiatives that support our suite of photography and media products and experiences. In this role, you will synthesize feedback from internal and external customers, align operational strategies to business objectives, and define customer-focused KPIs. You will collaborate with Aryeo, Zillow Showcase, Zillow 3D Home, and other cross-functional teams to identify new opportunities and build high-quality experiences for our customers. You will monitor support channels, lead change management and go-to-market efforts for product launches, and work across Zillow to implement changes that support customer success.
You will get to:
Serve as a product expert, providing guidance and support to cross-functional teams and ensuring they are properly tooled to support the business and our partners.
Lead cross-functional change management and go-to-market efforts for product launches and updates, ensuring smooth transitions and minimizing disruptions.
Work with support, success and sales across Aryeo, Zillow Showcase, Zillow 3D Home, and other Zillow teams to implement solutions that meet customer needs and unique partner requirements.
Collaborate with Zillow Media Experts and product teams to align product, partner, and business goals, providing operator experience feedback and identifying improvements.
Monitor and report on project and program progress, tracking key milestones, deadlines, and customer-focused KPIs.
Develop business cases for new opportunities, informed by real estate media industry trends, including strategic pilots and proof-of-concepts to test and validate recommendations.
Own key customer satisfaction and growth metrics, creating and managing improvement plans to drive adoption and retention.
Develop and lead large-scale strategic programs, including defining workstreams and project plans, managing day-to-day execution, driving cross-functional alignment through regular read-outs, and crafting clear, timely communications for business partners and senior leaders.
Curious and analytical, with a strong desire to understand how different parts of the business fit together and create value.
You have 2+ years of experience in program or project management, preferably in a tech or similarly fast-paced environment, and a bachelor’s degree in a related field or equivalent practical experience.
An experienced, proactive Program or Project Manager with product exposure and a strong track record leading complex, cross-functional initiatives and change efforts.
An influential communicator with excellent written and verbal communication skills, able to collaborate across functions and influence stakeholders at all levels.
Highly organized and detail-oriented, skilled at managing multiple projects and shifting priorities while still meeting deadlines and goals.
An analytical problem-solver with a keen attention to detail, comfortable working with data, metrics, and customer feedback to inform decisions.
Adept at tailoring your communication to different audiences, knowing what information to share and what questions to ask based on your audience.
A trusted partner and connector who helps drive the success of products, partners, and the business by proactively pushing initiatives forward.
Here at Zillow, we value the experience and perspective of candidates with non-traditional backgrounds. We encourage you to apply if you have transferable skills or related experiences.
At Zillow, we’re reimagining how people move—through the real estate market and through their careers. As the most-visited real estate platform in the U.S., we help customers navigate buying, selling, financing and renting with greater ease and confidence. Whether you're working in tech, sales, operations, or design, you’ll be part of a company that's reshaping an industry and helping more people make home a reality.
Zillow is honored to be recognized among the best workplaces in the country. Zillow was named one of FORTUNE 100 Best Companies to Work For® in 2025, and included on the PEOPLE Companies That Care® 2025 list, reflecting our commitment to creating an innovative, inclusive, and engaging culture where employees are empowered to grow.
No matter where you sit in the organization, your work will help drive innovation, support our customers, and move the industry—and your career—forward, together.
Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
What We Do
Join our mission to give the people power to unlock life’s next chapter. Our homes are the heartbeat of our lives, and we believe that finding a home shouldn’t be so hard in today’s always-on world. That’s why we’re reimagining the traditional rules of real estate to make it easier than ever to move from one home to the next. Our journey began nearly 15 years ago with a handful of employees and one big idea: to make it radically easier for people to move. We began by helping people understand and track their homes with the Zestimate, our proprietary algorithm, and then with advanced technology and valuable connections with real estate professionals. Today, Zillow has become a household name. People are more likely to search for “Zillow” than “real estate,” and our name is often used as a verb. While other industries have ushered in a new era of convenience, the time for seamless and convenient real estate experience is now. This is our next chapter as a company. We’re looking for smart, passionate adventurers to join us as we reimagine the real estate transaction and change the way people buy, sell, rent and finance their homes.
