Program Manager - LER Systems

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Are you looking for a work environment which encourages teamwork and where you are respected, supported, challenged, and can grow and advance your career? If your answer is “yes,” you should join T-Mobile’s All-Star Legal Team!
This highly visible position is responsible for handling all aspects of technical projects related to real-time interception and location for the Law Enforcement Relations (LER) Team. The incumbent is responsible for initiating programs, following their progress and serving as a support provider in case issues arise. They will coordinate efforts among LER, TMUS Engineering and outside vendors, as well as develop effective schedules and suggest action items that still need to be completed to successfully complete the project. The Program Manager is responsible for conducting approved testing scenarios on communications monitoring solutions installed on the TMUS network. They shall also frequently work with federal, state and local law enforcement technical officials to test, plan and troubleshoot interception issues. Frequent overnight and last-minute travel should be expected.

What you’ll do in your role.

• Collaborate with various technical functions and vendors to plan, develop, test and troubleshoot network surveillance and real-time location systems, including (but not limited to) switches, features or upgrades. Monitor, escalate and manage tickets submitted by LER members to appropriate technical areas and vendors concerning intercept and real-time location systems, ensuring completion and/or follow-up. 
• Liaise extensively with law enforcement and all other emergency management agencies at all levels providing support, VPN connections, training, presentations and strategic guidance on CALEA and other real-time information systems.
• Identify and proactively address law enforcement real-time data issues through training on our systems, meetings and conference attendance to effectively initiate problem-solving projects to minimize issue impact.
• Represent LER in product and service development projects to test and ensure CALEA compliance for new products and services.
• Respond to calls received by LER Intake Function, involving Tier II questions regarding CALEA services, CALEA network and location information.
• Audit and manage intercept systems to ensure records of system configurations/ characteristics/details are accurate, implementation requests are up-to-date, systems are working properly and training for use of such systems is complete.
• Develop, maintain, and monitor reasonable and realistic service level agreements concerning electronic surveillance systems with our customers and employees, resolving issues as necessary and reporting performance to the LER leadership team.
• Coordinate with TMUS LER teams to develop and deliver training on intercept and real-time location systems, policies and practices, ensuring documentation is up to date.
• Build and maintain effective relationships with key internal partners (at all levels) such as Engineering, EIT, Enterprise Program Management Office and other parts of the Legal Department to advocate for needs of the LER team and ensure that T-Mobile resources are collaboratively used to resolve requestor concerns.
• Also responsible for other Duties/Projects as assigned by business management as needed.

The experience you’ll bring.

• Bachelors Degree preferred.
• 4-7 years - Specific testing CALEA experience in intercept testing or implementation within a communications service providers’ network or law enforcement monitoring facility.
• 2-4 years - Program management, project management or related experience
• An in-depth working knowledge of Verint and Ericsson technical solutions for lawful intercept.
• Strong organizational, reporting, analysis and process improvement skills with demonstrated attention to detail and ability to quickly decipher complex technical or legal information.
• Excellent judgment and decision-making concerning the legal, financial and ethical implications of potential actions, policies and procedures for legal compliance.
• Knowledge of CALEA, ECPA, CPNI and other LER related laws and regulations as well as standards for lawful interception (such as J-STD-025.
• Ability to obtain Secret or Top-Secret Security Clearance.
• Ability to partner effectively with various internal and external business groups and exhibit a keen business sense to offer practical solutions that meet the needs of the business and its customers, partners and requestors.
• Ability to quickly decipher complex technical or legal information with attention to detail.
• Ability to present effective presentations to internal and external technical audiences.
• Ability to effectively communicate technical information to a non-technical audience.
• Sound understanding of the legal requirements pertaining to the conduct of court order compliance and the ability to work in cooperation with law enforcement agencies when appropriate.

• At least 18 years of age
• Legally authorized to work in the United States

T-Mobile requires U.S. citizenship for certain roles within the organization. This role requires U.S. citizenship. Individuals hired into this role will be required to submit documentation proving U.S. citizenship within the first 7 days of hire - failure to do so will result in termination. 

Travel:
Travel Required (Yes/No):Yes
 

Base Pay Range: $65,600 - $118,300

Corporate Bonus Target: 15%

The pay range above is the general base pay range for a successful candidate in the role. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.

At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location, https://paylookup.t-mobile.com/paylookup?reqID=REQ293780&paradox=1

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com.

Never stop growing!
As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable!
T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing [email protected] or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.