The Legal department at Nordstrom is looking for a detail-oriented and collaborative Program Manager to join the team and support the build-out and continuous improvement of our Legal Operations function. This role sits at the intersection of technology, process, and data. This Program Manager will be helping a high-performing in-house legal team work faster and smarter, and serve the business more effectively. If you thrive on solving operational problems, managing multiple workstreams, and partnering with cross-functional stakeholders, this is your opportunity to make a lasting impact.
A day in the life…
Manage the day-to-day administration and optimization of legal and risk technology platforms, including the Risk Management Information System (RMIS) to ensure tools are configured, documented, and adopted across the team
Support intake, triage, and tracking of Legal Operations requests and projects, maintaining visibility into workstreams, owners, and timelines for leadership
Partner with Technology teams including Engineering, as well as Finance and Insurance, and outside vendors to coordinate system implementations, integrations, and process improvement initiatives from scoping through deployment. This may include launching RFPs, managing pilots and other tech driven initiatives for the department.
Own and maintain intranet sites such as Sharepoint, file share drives and other Nordstrom tools
Drive program management, project management and knowledge base via JIRA and Confluence
Develop and maintain standard operating procedures, knowledge base content, and training materials to drive consistency and self-service across the Legal department
You own this if you have…
5+ years of experience in legal operations and/or program management
Proficiency with Origami (RMIS), JIRA, Confluence and M365 suite
Demonstrated ability to manage multiple concurrent projects and priorities with strong attention to detail
Experience working with legal and risk technology tools such as CLM platforms, matter management systems, e-billing software, and/or legal AI tech
Strong analytical skills with experience interpreting data and producing clear, concise reports or dashboards for non-technical audiences
Excellent verbal and written communication skills, with the ability to partner effectively across Legal, Finance, IT, and other business functions
A Bachelor's degree in Business, Operations, Legal Studies, or a related field
Pay Range Details
The pay range(s) below has been provided in compliance with state specific laws. Pay ranges may be different for other locations.
Pay offers are dependent on the location, as well as job-related knowledge, skills, and experience.
We’ve got you covered…
Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:
- Medical/Vision, Dental, Retirement and Paid Time Away
- Life Insurance and Disability
- Merchandise Discount and EAP Resources
This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Learn more in the Nordstrom Benefits Overview by copying and pasting the following URL into your browser: https://careers.nordstrom.com/pdfs/Ben_Overview_16.pdf
A few more important points...
The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.
For Los Angeles or San Francisco applicants: Nordstrom is required to inform you that we conduct background checks after conditional offer and consider qualified applicants with criminal histories in a manner consistent with legal requirements per Los Angeles, Cal. Muni. Code 189.04 and the San Francisco Fair Chance Ordinance. For additional state and location specific notices, please refer to the Legal Notices document within the FAQ section of the Nordstrom Careers site.
Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com.
Please be mindful that there may be legal notices and requirements related to this job posting that are specific to your state. Review the Career Site FAQ’s for relevant information and guidelines.
Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs.
Applications are accepted on an ongoing basis.
© 2026 Nordstrom, Inc
Skills Required
- 5+ years of experience in legal operations and/or program management
- Proficiency with Origami (RMIS), JIRA, Confluence and M365 suite
- Demonstrated ability to manage multiple concurrent projects and priorities with strong attention to detail
- Experience with legal and risk technology tools such as CLM platforms, matter management systems, e-billing software, and/or legal AI tech
- Strong analytical skills with experience interpreting data and producing clear, concise reports or dashboards for non-technical audiences
- Excellent verbal and written communication skills and ability to partner across Legal, Finance, and IT
- Bachelor's degree in Business, Operations, Legal Studies, or a related field
Nordstrom Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Nordstrom and has not been reviewed or approved by Nordstrom.
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Healthcare Strength — Healthcare options are described as broad, including medical, dental, and vision coverage alongside virtual care and mental health support. Additional protections like disability coverage, life/AD&D, and accounts such as HSA/FSA further strengthen the overall health-and-protection offering.
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Retirement Support — Retirement benefits include a 401(k) plan with a defined employer match structure and access to additional financial programs like an employee stock purchase plan. Commuter accounts, transit subsidies, and adoption assistance add to the overall financial support beyond base pay.
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Leave & Time Off Breadth — Time-away benefits include PTO accrual, paid holidays, bereavement leave, parental and bonding leave, and a sabbatical program after tenure. PTO sharing and donation options expand flexibility in how time off can be used and supported across colleagues.
Nordstrom Insights
What We Do
When you join Nordstrom, you join a fast-paced and entrepreneurial environment is paired with the strong history and experience of the Nordstrom retail legacy. We have access to some of the greatest minds in retail and technology and are constantly creating innovative strategies to develop the ultimate apparel solutions.
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