Program Manager - Learning Experience Design

Thank you for considering a career at Bon Secours Mercy Health!

Scheduled Weekly Hours:

Work Shift:

The Program Manager, Learning Experience Design will create and continuously improve learning programs using an array of educational approaches. These approaches include development of blended learning, including e-Learning, instructor lead training/virtual instructor lead training, microlearning, and multimedia assets. This role is a balance of learning experience design and content creation.

Job Functions:

• Apply human-centered design and instructional design methodologies to design and develop advanced multi-modal learning experiences, including simulation, gamification, live action video, instructor-led/virtual instructor-led, blended, and social learning.
• Research, curate, and/or adapt existing content assets to incorporate into learning journeys and blended programs.
• Maintain, evaluate, and iterate on existing learning solutions to ensure content and learner experience are current, relevant, and engaging.
• Develop ongoing support and updates to the training materials.
• Create and maintain a library of global, dynamic training content spanning across multiple modalities and the entire Learner’s Journey.
• Collaborate with the Learning Technology Solutions Team on the development of innovative ideas, processes and practices that will improve learner outcomes.
• Partner with SMEs to understand program goals and define the learning solution that will make their programs successful.
• Use Agile methodology to manage projects, balancing a high-volume of work in a fast-paced environment.

• Create initial learning experience conceptual designs that meet business outcomes and appropriately take advantage of a wide range of enablement options that include: learning assets, knowledge management, certification, learning boards / collections, social learning, etc.

• Provides technologically innovative, engaging, and instructionally sound learning deliverables for customers while partnering with other team members to ensure the most effective and engaging learning.

• Drive innovation and efficiency in the design and development of modern learning experiences that drive behavior change through immersive, engaging experiences and preparing the content for deployment.

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job related duties as required by their supervisor, subject to reasonable accommodation.

Employment Qualifications:

Required Minimum Education - Bachelor's degree - Instructional Design, Communications, Education, Human Resource Management, Organizational Communication

Preferred Education - Masters - Instructional Design, Communications, Education, Human Resource Management, Organizational Communication

Minimum Years and Type of Experience Required:

Minimum of 5 years’ experience in learning/education/human resources.

Minimum Years and Type of Experience Preferred:

Strong verbal and written communication skills, well-developed interpersonal skills, highly organized, with the ability to adapt quickly to changing priorities, effective prioritizing and time management skills. Proficiency in Microsoft Word, PowerPoint and Excel.  Proven ability on office computer systems, including Internet, email and database systems. Ability to maintain highly confidential information. Proficiency in Articulate Storyline 360 program.

Skills:

Functional (Hard) Skill Items – Required - Instructional Design; Adult Learning Theory; Project Management; Research; Analytical; Reporting; Writing Skills; Oral Comprehension

Interpersonal (Soft) Skill Items – Required - Service Orientation; Strategic Thinking; Active listening; Interpersonal Skills, Communication; Problem Solving; Critical thinking; Organization; Persuasion; Detail Oriented; Time Management

Bon Secours Mercy Health is an equal opportunity employer.

As a Bon Secours Mercy Health associate, you’re part of a Mission that matters. We support your well-being – personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way.

What we offer

• Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)

• Medical, dental, vision, prescription coverage, HSA/FSA options, life insurances, mental health resources and discounts

• Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders

• Tuition assistance, professional development and continuing education support

Benefits may vary based on the market and employment status.

Department:

It is our policy to abide by all Federal and State laws, as well as, the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). Accordingly, all applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you’d like to view a copy of the affirmative action plan or policy statement for Mercy Health– Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employer, please email [email protected]. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at [email protected].