Program Manager 4 - Ads Engineering

Netflix is one of the world's leading entertainment services, with over 300 million paid memberships in over 190 countries enjoying TV series, films and games across a wide variety of genres and languages. Members can play, pause and resume watching as much as they want, anytime, anywhere, and can change their plans at any time.

 We launched a new ad-supported tier in November 2022 to offer our members more choice in how they consume their content. Our new tier allows us to attract new members at a lower price point, while also creating a compelling path for advertisers to reach audiences that are deeply engaged.

Our Team

The Ads team builds the advertising systems and integrations that powers the delivery of ads using our world-class content delivery ecosystem. We deliver ads in a manner that’s thoughtful of our member’s viewing experience and drive great outcomes for advertisers. Our team is new and yet faced with the ambitions of building highly performant advertising systems and delivering high impact to our business by monetizing our incredible slate of content. As one of the newest entrants in the Connected TV advertising space that’s rapidly growing, we seek to build unique value propositions that help us differentiate from the competition and become a market leader in record time.

We are seeking a highly motivated Program Manager (L4) to join our team and serve as the operational hub for the Ads Engineering, Data Science (DSE), and Technical Program Management (TPM) organizations. This critical role involves owning key processes and frameworks to ensure alignment, visibility, and successful outcomes, maintaining execution quality, efficiency, and communication across multiple cross-functional Ads programs. Specifically the role’s mission is to standardize, optimize, and support the tooling, processes, and communication that enable the Ads technical arm to execute effectively and efficiently. 

Key Responsibilities:

• Serve as the subject matter expert for key platforms like Jira, driving optimization, standardization of workflows, and dashboard creation. This includes defining and governing technical tracking resources to ensure alignment and data integrity across the organization.

• Design and implement scalable operational processes across large technical organizations, utilizing skills in change management, influencing for buy-in, and decision-making to ensure successful adoption and continuous improvement.

• Partner closely with TPMs and Product Operations to streamline major planning cycles. This includes creating and implementing efficient mechanics, templates, and tooling to ease logistics and unburden teams.

• Own the central technical documentation hub, ensuring it serves as the single source of truth for the organization. Curate, organize, and maintain critical technical artifacts (e.g., architecture specs, system diagrams) and manage the large documentation repository.

• Design, manage, and execute the standardized technical onboarding program, leveraging the central hub. Coordinate ongoing internal training and development initiatives to ensure the technical staff is continuously developing their skills.

• Streamline the process for generating communications artifacts and improve the quality and readability of communications across the organization, ensuring communication hygiene on DLs and Slack channels.

• Collaborate with other internal teams and TPM organizations to identify opportunities for knowledge sharing and best practices adoption, standardizing program management methodologies and enhancing organizational transparency.

• Evaluate, pilot, and roll out new execution tools and processes, specifically focusing on leveraging Generative AI solutions to enhance program management methodologies and operational excellence.

• Lead the planning and execution of key culture events, including Hack Days and Demo Fairs, and partner with leaders on brand-building efforts to attract top technical talent.

What We Are Looking For:

• 5+ years experience in Program Management or Project Management, preferably within technical or infrastructure-focused environments.

• Strong communication skills, comfortable engaging with technical and non-technical stakeholders at various levels.

• Demonstrated capability in initiating and driving operational processes (such as processes improvements, decision frameworks, and tooling evaluations) with clear outcomes and measurable impact.

• Ability to manage ambiguity, streamline complex workflows, and continuously improve program management practices.

• Experience using data-driven approaches for tracking program progress and reporting.

Bonus Points:

• Familiarity with technical program management frameworks.

• Adept in JIRA and leveraging AI for process and operational scaling

• Experience working in fast-paced, global tech environments.

• Ads domain experience is a plus but not required

A few more things about us:

As a team, we come from many different countries and our fields of education range from the humanities to engineering to computer science. Our team includes product managers, program managers, designers, full-stack developers, distributed systems engineers, and data scientists. Folks have the opportunity to wear different hats, should they choose to. We strongly believe this diversity has helped us build an inclusive and empathetic environment and look forward to adding your perspective to the mix!

Inclusion is a Netflix value and we strive to host a meaningful interview experience for all candidates. If you want an accommodation/adjustment for a disability or any other reason during the hiring process, please send a request to your recruiting partner.

We are an equal-opportunity employer and celebrate diversity, recognizing that diversity builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.