Program Manager - Knowledge Management - Machine Learning Intelligence Operations

Job Description
Elevate your career by leading multi-faceted programs, integrating machine learning and artificial intelligence solutions for a dynamic impact across operations and the firm.
As a Program Manager in the Knowledge Management team within the Machine Learning Intelligence Operation group, you will lead the delivery of innovative AI and machine learning solutions that drive impact across our operations. You will collaborate with diverse teams to shape product roadmaps, manage program execution, and enable enterprise-wide innovation. In this role, you will help foster a culture of inclusion, continuous learning, and operational excellence. Your work will directly influence how advanced technology solutions are delivered and adopted across the firm. Join us to make a difference for millions of customers and employees while advancing your career in a supportive, growth-oriented environment.
Required or Additional Information
To be eligible for this position, you must be authorized to work in the United States. We do not offer any type of employment-based immigration sponsorship for this position. Likewise, JPMorgan Chase & Co. will not provide any assistance or sign any documentation in support of any other form of immigration sponsorship or benefit including optional practical training (OPT) or curricular practical training (CPT).
Job Responsibilities

• Lead the planning, execution, and delivery of AI/ML initiatives from inception to value realization, ensuring alignment with strategic goals
• Define program roadmaps, track key milestones, manage interdependencies, and proactively identify and resolve risks and blockers
• Manage risk and issue mitigation plans and escalation processes, ensuring transparency and accountability across teams
• Facilitate alignment and shared understanding across data scientists, engineers, legal/risk/controls/compliance teams, product managers, designers, data analytics, and business stakeholders
• Prepare and deliver high-impact updates, briefing documents, and executive presentations that inform decision-making and drive outcomes
• Build strong relationships across matrixed teams to influence without authority, mobilize resources, and secure commitment to timelines and scope
• Apply agile principles and delivery best practices to ensure quality, velocity, and adaptability in a fast-paced delivery environment

Required Qualifications, Capabilities, and Skills

• 7+ years of experience in program or project management
• Strong experience in managing programs in fast-paced, high-ambiguity, matrixed environments
• Experience working directly with senior executives and technical teams
• Excellent organizational and problem-solving skills, with the ability to operate several steps ahead, anticipating needs, dependencies, and risks
• Bachelor's degree in Business, Engineering, Computer Science, or related field
• Proven track record of leading diverse stakeholders toward a common goal in highly complex environments
• Clear, concise communicator who can tailor messaging to senior leadership, technical teams, product teams, and business partners
• Strong command of tools and methodologies (e.g., Agile, Kanban, RAID logs, OKRs) to drive accountability and results
• Familiarity with machine learning workflows, data pipelines, model lifecycle management, and ethical/operational considerations

Preferred Qualifications, Capabilities, and Skills

• 7+ years of experience in program or project management, preferably in technology, AI/ML, or data-focused environments
• Master's degree in Business, Engineering, Computer Science, or related field
• Delivery of AI/ML solutions in an enterprise context (e.g., model deployment, governance, model operations)
• Experience in startup, innovations, early product development environments
• Experience with regulatory/compliance-heavy domains (e.g., healthcare, finance)
• Familiarity with cloud platforms (e.g., AWS, Azure, GCP) and machine learning/artificial intelligence (e.g., OpenAI)

Impact and Opportunity
This role is at the heart of one of the most strategic and transformational areas in the firm. As a trusted driver and partner of execution, you will impact how advanced technology solutions are delivered to market, influencing outcomes across the organization. You'll play a critical role in ensuring responsible AI adoption and accelerating the pace of innovation.
About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.