Program Manager, Issuing and Deposits

Block is one company built from many blocks, all united by the same purpose of economic empowerment. The blocks that form our foundational teams - People, Finance, Counsel, Hardware, Information Security, Platform Infrastructure Engineering, and more - provide support and guidance at the corporate level. They work across business groups and around the globe, spanning time zones and disciplines to develop inclusive People policies, forecast finances, give legal counsel, safeguard systems, nurture new initiatives, and more. Every challenge creates possibilities, and we need different perspectives to see them all. Bring yours to Block.
The Role
The Program Manager, Deposit Programs will work with critical deposit-holding or issuing partners to manage the complexity of the FinTech relationships while balancing the strategic priorities across the partnership. You will provide exceptional partner experience while maintaining a high-level of in-depth knowledge of the relationship dynamics, pain points, and strategic planning.
You will sit in our Issuing team and report to the Issuing and Deposits Strategic Account Lead. This team delivers and maintains world-class partnerships and innovates with product teams along with establishing strategic direction for cards and managing the external ecosystem partners including networks, banks and vendors.
You will

• Develop business relationships with decision makers within companies that are vying for market share within the FinTech industry
• Meet with internal and external stakeholders to respond and resolve complaints and conflicts.
• Identify risks and opportunities across multiple projects, lead/negotiate decision-making for efficient and effective resolution
• Build deep relationships across teams at different levels of the organization
• Partner directly, and where necessary lead, strategic banking partners to deliver in tandem with Cash App
• Work and provide technical guidance to Product teams during any changes or new implementations to the card programs
• Understanding of the Issuing contracts including obligations to partners while balancing unit economics
• Manage invoicing and POs for the markets, ensuring that they are within budget and invoiced correctly
• Improve programs including operations and cost efficiency
• Contribute to Monthly and Quarterly business meetings

You have

• 8+ Years experience in issuing payment cards
• Experience with credit card, prepaid & debit cards
• In depth experience in account management in the FinTech ecosystem
• Excellent communication, negotiation, and presentation skills
• Build and maintain rapport and trust with clients to foster long-term relationships and ensure satisfaction.
• Strategic and analytical mindset
• Capability to ruthlessly manage and prioritize multiple tasks

We're working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is an equal opportunity employer evaluating all employees and job applicants without regard to identity or any legally protected class. We will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and "fair chance" ordinances.
We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we're doing to build a workplace that is fair and square? Check out our I+D page .
While there is no specific deadline to apply for this role, U.S. roles are typically open for an average of 55 days before being filled by a successful candidate. Please refer to the date listed at the top of this job page for when this role was first posted.
Block takes a market-based approach to pay, and pay may vary depending on your location. U.S locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate's starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.
To find a location's zone designation, please refer to this resource . If a location of interest is not listed, please speak with a recruiter for additional information.
Zone A:
$163,600 - $245,400 USD
Zone B:
$155,400 - $233,200 USD
Zone C:
$147,300 - $220,900 USD
Zone D:
$139,000 - $208,600 USD
Every benefit we offer is designed with one goal: empowering you to do the best work of your career while building the life you want. Check out benefits at Block.
Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, and TIDAL, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.