Program Manager, Implementation (Enterprise)

Primary Duties

1. 1. Implementation Execution:  Coordinate and manage enterprise onboarding project workstreams from initiation through go-live. Track milestones, maintain project plans, and proactively surface risks or blockers to the Director of Implementation. Support cross-functional coordination to ensure timely delivery of product and technical commitments. 

   2. Stakeholder & Relationship Support: Serve as the primary technical and operational point of contact for enterprise client stakeholders during the implementation lifecycle. Facilitate collaboration and communication between client teams and internal Aledade teams, ensuring clarity on timelines, action items, and deliverables with client IT teams to ensure seamless data exchange and workflow optimization. Identify and surface enterprise-specific features to ensure Aledade’s technical solutions meet the needs of complex healthcare systems.

   3. Process & Operations. Support the development and maintenance of implementation best practices, templates, and standard workflows for top-tier EHR systems, specifically Epic Ambulatory, to support ACO initiatives. Contribute to process improvement initiatives that enhance efficiency, scalability, and quality across enterprise implementation operations. 

      1. Compliance & Quality: Assist in ensuring adherence to applicable compliance requirements during onboarding, including Certified EHR technology standards and Promoting Interoperability guidelines. Help ensure accurate documentation and clinical quality measure reporting across assigned accounts.

      2. Performance Tracking. Monitor project-level performance against key metrics. Prepare status updates, reporting outputs, and data summaries in support of organizational goals and leadership visibility. Suggest process improvements to enhance the efficiency and scalability of implementation operations. 

      3. Post-Implementation Transition: Manage the hand-off process from implementation to field teams, ensuring the client is fully equipped for long-term success and continued engagement.

Minimum Qualifications

• Bachelor’s degree in a technical or relevant field. Significant relevant work experience may be accepted in lieu of educational requirements. 

• 6+ years of relevant experience in healthcare technology (focused on implementation/project management).

• Proven experience with enterprise-level EHR implementations

• Experience configuring enterprise SaaS applications

• Knowledge of EHR integration strategies and healthcare industry standards, including FHIR and HL7.

Preferred KSA’s

• Enterprise Project Lifecycle: Deep understanding of the end-to-end implementation process for high-value enterprise accounts, specifically within a SaaS or professional services environment, ideally population health or value-based care tools.

• Organizational Dynamics: Knowledge of how to navigate complex corporate structures, identifying key decision-makers, influencers, and blockers within large-scale healthcare or legal practices (or similar professional verticals).

• Conflict Resolution Methodologies: Understanding of various strategies to manage competing priorities and resolve friction between internal product/engineering teams and external client expectations.

• Strategic Communication: Ability to articulate complex project statuses, technical requirements, and value propositions to diverse audiences, ranging from C-suite executives to end-user administrative staff.

• Negotiation & Influence: Skilled at gaining buy-in for project timelines and process changes, ensuring that both the client and the internal delivery teams remain aligned on the scope of work.

• Expectation Management: Expert at setting realistic milestones and proactively communicating potential risks or delays to maintain trust and transparency throughout the implementation lifecycle.

• Adaptability: Ability to pivot communication styles and project strategies quickly based on the specific culture, needs, and feedback of different enterprise stakeholders.

• Collaborative Leadership: Ability to lead cross-functional internal teams (Product, Sales, Support) to ensure a unified front is presented to the client, ensuring all stakeholder needs are met without compromising internal resources.

• EHR Ecosystem Standards: Familiarity with the technical and operational requirements for deploying third-party insights within EHR environments (ideally EpicCare Ambulatory), including an understanding of how these integrations impact clinical workflows and provider experience. 

Physical Requirements

• Occasional travel may be required (approximately 10-25%).

• Environment: Extensive use of computers and keyboards; sitting for prolonged periods.