Program Manager III

Why you'll love this role:

• Join a role with endless opportunities to learn, build, and improve.
• Drive  continuous optimization in a fast-moving, evolving organization. 
• Opportunity to demonstrate increasing ownership, accountability, and proficiency in program management practices.
• Mentorship and guidance from an experienced PMO leader on complex challenges.
• Participate in continuous improvement activities within Technical Operations.
• Make a difference at scale, supporting a large employee base where your contributions are highly visible.
• Help shape the future of the function by identifying gaps, creating solutions, and leading change.

How you’ll shape our program management practices:

Program Leadership and Execution
• Independently lead medium-to-large cross-functional technical programs from planning through delivery with limited oversight.
• Translate program objectives into integrated plans, milestones, deliverables, success measures, and clear ownership.
• Coordinate work across multiple engineering teams and relevant partners in Product, Design, Security, Data, Customer Operations, Go-to-Market, and other functions.
• Manage schedules, scope, dependencies, risks, resources, quality, readiness, and delivery commitments.
• Apply an Agile mindset to deliver value iteratively, adapt plans as information changes, and keep teams focused on agreed outcomes.
• Partner with managers and senior managers on program priorities, trade-offs, readiness, and delivery outcomes.
Cross-Functional Alignment and Influence
• Build productive relationships across technical teams, business stakeholders, and partner functions.
• Facilitate program discussions and decisions by clarifying options, trade-offs, risks, and delivery impacts.
• Create clear communications that summarize program status, progress, decisions, risks, dependencies, and next steps.
• Coordinate escalation and follow-up to remove barriers and reinforce accountability.
• Influence without direct authority and maintain shared ownership across program teams and stakeholders.
Risk, Dependency, and Delivery Management
• Identify and track program risks, cross-team dependencies, resource constraints, technical issues, and readiness concerns.
• Develop mitigation and contingency actions with accountable owners and target dates.
• Resolve delivery issues through structured problem-solving, coordinated follow-up, and timely escalation when needed.
• Maintain an integrated view of scope, schedule, dependencies, quality, readiness, and delivery progress.
• Drive accountability for commitments while balancing competing priorities and adapting plans to changing conditions.
Governance, Metrics, and Program Reporting
• Establish and maintain practical program governance, including roles, review cadences, decision tracking, escalation paths, and accountability.
• Track agreed metrics for program health, delivery progress, quality, readiness, adoption, and outcomes.
• Use quantitative and qualitative information to identify trends, surface concerns, and recommend corrective action.
• Provide concise and accurate reporting to managers, senior managers, and program stakeholders.
• Maintain program documentation and ensure decisions, actions, risks, and dependencies remain visible and current.
Agile Delivery and Process Improvement
• Apply Agile practices, including Scrum, Kanban, and iterative planning, based on program and team needs.
• Support regular delivery of customer and business value through transparent plans, incremental roadmaps, dependency management, and review.
• Reinforce effective team practices related to flow, feedback, planning, accountability, and continuous learning.
• Identify recurring execution gaps and contribute practical improvements to planning, communication, tooling, metrics, and delivery processes.
• Share lessons learned and useful approaches with teams and other Program Managers.
Team Process Contribution
• Contribute ideas and feedback that improve program execution and team processes.
• Document and share practical approaches, templates, and lessons learned from assigned programs.
• Help assigned teams adopt consistent and effective delivery practices.
• Participate in continuous improvement activities within Technical Operations.

Experience we feel will set you up for success:

• Typically 6+ years of progressive program, project delivery, or technical operations experience, including ownership of cross-functional technical initiatives.
• Demonstrated success independently leading medium-to-large technical programs involving multiple teams and business stakeholders with limited oversight.
• Proven ability to build program plans, coordinate multiple teams, manage schedules, dependencies and risks, and drive accountability for delivery.
• Strong experience partnering with technical and business stakeholders, including managers and senior managers, and communicating program information clearly.
• Strong proficiency in program planning, scheduling, dependency and risk management, governance, metrics, communications, and delivery execution.
• Strong working knowledge of Agile principles and practices, with practical experience using Scrum, Kanban, iterative planning, or hybrid delivery models.
• Ability to apply fit-for-purpose delivery methods, support team flow and feedback, and improve predictability, quality, and customer value.
• Experience leading technology programs involving software platforms, cloud services, data, integrations, security, infrastructure, digital transformation, or comparable technical domains.
• Strong facilitation, communication, negotiation, and conflict-resolution skills, with the ability to build alignment without direct authority.
• Strong judgment and analytical skills, with the ability to balance competing priorities and connect execution details to program outcomes.
• Track record of contributing practical improvements to program execution and team processes and sharing useful lessons learned.
• Bachelor’s degree in Business, Computer Science, Engineering, or a related field, or equivalent practical experience; an advanced degree may be beneficial.
• Relevant certifications such as PMP, PgMP, PMI-ACP, Scrum, Kanban, SAFe, or cloud platform credentials are valued when supported by demonstrated practical expertise.
• Adaptable and accountable, with a consistent record of delivering effectively in fast-paced environments with evolving priorities and high complexity.