Program Manager III - KY-MEP Client Services

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Position Description:

The Kentucky Manufacturing Extension Partnership (KY-MEP), a leading business consultancy dedicated to educating and empowering Kentucky manufacturers, is seeking an experienced Program Manager II - KY MEP Client Services to cover the state of Kentucky.  KY-MEP is focused on solving real-world manufacturing challenges through tailored strategies in workforce leadership and culture, operational efficiency, growth and innovation, and automation technologies. KY-MEP has delivered over $717 million in total impact over five years, including significant cost savings, new investments, and sales growth for manufacturers. This is a renewable grant-funded position supported by a 10-year award, currently in its fifth year. Continued employment is contingent upon the availability and renewal of grant funding.

This position is ideal for a seasoned transformational sales professional with strong manufacturing expertise, and responsible for leading territorial efforts to engage and serve Kentucky's manufacturing community—from small businesses to industry leaders—by developing and selling KY-MEP's comprehensive consulting and training services.

The KY-MEP office is based at the JD Nichols Campus for Innovation and Entrepreneurship in downtown Louisville.

We solve manufacturing problems. https://louisville.edu/kymep

Essential Duties and Responsibilities

• Proposal Writing: Develop comprehensive scope of work based on client reviews, observations, and discussions to deliver custom tailored KY-MEP solutions.
• Growth Orientation: Identify, evaluate, and implement expansion activities aligned with KY-MEP's focus on innovation and sustainable revenue growth.
• Continuous Improvement: Uncover and eliminate non-value-added activities from operations, leveraging proven and innovative approaches to enhance results.
• Self-Motivation: Maintain organization, attention to detail, and task focus to independently drive KY-MEP's mission of empowering manufacturers.
• Project Management: Organize tasks, delegate responsibilities, and follow up to ensure successful implementation of consulting and training programs.
• Analytical Skills: Evaluate data and information to develop optimal solutions for manufacturing challenges in growth, automation, workforce, and operations.
• Team Orientation: Collaborate by serving, leading, mentoring, and following others to advance KY-MEP processes, programs, and client outcomes.
• Interpersonal Relations: Build trust-based relationships with manufacturing clients, employees, colleagues, management, and vendors through effective communication.
• Work Ethic: Exhibit motivation, diligence, and persistence to complete tasks efficiently in support of KY-MEP's high-impact services.
• Critical Thinking and Flexibility: Analyze issues, identify options, and adapt quickly in a dynamic environment with interruptions to meet client needs.
• Delivery and Client Interaction: Ability to deliver quality programming while cultivating meaningful client trust and interactions.
• Outbound Sales and Support: Lead and track sales activities, coordinate student workers in marketing support, and collaborate cross-functionally with partners to achieve KY-MEP goals in manufacturer support and statewide impact.
• Collaborate cross-functionally with program leads, university departments, and external partners to support KY-MEP goals and initiatives.

Preferred Qualifications

• 3+ years’ experience as an outreach/direct sales representative in a B2B environment.
• Demonstrated experience interacting with all levels of leaders within a manufacturing facility.
• Experience in the full sales process; initial cold call through executed agreement. Proven track record of growing sales from direct involvement.
• Experience within a manufacturing environment.
• Experienced setting and managing Key Performance Indicators (KPI’s) for success
• Extensive instate vehicle travel.
• Ability to stay overnight as needed.
• Experience with a manufacturing-centric organization such as the Manufacturing Extension Partnership (MEP) or similar.
• Experience with Salesforce or similar CRM tool.
• Experience working out of a remote office.
• Working knowledge of marketing and outreach techniques and best practices.

Target Compensation Maximum:

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Compensation will be commensurate to candidate experience.

Equal Employment Opportunity

The University of Louisville is an Equal Employment Opportunity employer. The University strives to provide equal employment opportunity on the basis of merit and without unlawful discrimination on the basis of race, sex, age, color, national origin, ethnicity, creed, religion, disability, genetic information, sexual orientation, gender, gender identity or expression, veteran status, marital status, or pregnancy. In accordance with the Rehabilitation Act of 1973 and the Vietnam Era Veteran Readjustment Act of 1974, the University prohibits job discrimination of individuals with disabilities, Vietnam era veterans, qualified special disabled veterans, recently separated veterans, and other protected veterans. The University acknowledges its obligations to ensure affirmative steps are taken to ensure equal employment opportunities for all employees and applicants for employment. It is the policy of the University that no employee or applicant for employment be subject to unlawful discrimination in terms of recruitment, hiring, promotion, contract, contract renewal, tenure, compensation, benefits, and/or working conditions. No employee or applicant for employment is required to endorse or condemn a specific ideology, political viewpoint, or social viewpoint to be eligible for hiring, contract renewal, tenure, or promotion.

Consistent with applicable law, demographic information is collected for aggregate reporting requirements. Demographic information provided through this application is not available to hiring managers/committees and is not considered in hiring or employment decisions.

Assistance and Accommodations

Computers are available for application submission at the Human Resources Department located at 2315 South First Street Walk, Room 02C - Louisville, Kentucky 40292.

If you require assistance or accommodation with our online application process, please contact us by email at [email protected] or by phone 502-852-6258.