Company Summary
DISH, an EchoStar company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products and now we are building America's First Smart Network™.
Today, our brands include EchoStar, Hughes, DISH TV, Sling TV, Boost Mobile and Gen Mobile.
Department Summary
Our Customer Experience Operations (CXO) teams go above and beyond by simplifying lives and enhancing community access to our products and services. Behind the scenes, dedicated individuals focus on refining the experience for millions of customers across all of our brands and providing support to our field agents.
Program Manager: App Delivery and Strategy (ADS) Team
The Application Delivery & Strategy (ADS) Team works cross-functionally to support initiatives that impact agents and customers. From defining the agent tool experience, to testing applications, to writing the features that support new business initiatives; we are helping to remove the barriers between agents and a world-class customer experience.
Job Duties and Responsibilities
As a Program Manager, you will be working with business stakeholders across the enterprise to gain alignment on business rules and product enhancements. Your goal is to ensure we are driving towards an excellent customer experience. This includes exploring complex business initiatives across various lines of business and being able to prioritize these projects accurately using data and facts. You will also be responsible for helping to drive strategic product roadmaps that assist IT and the business in moving the right work forward for the applications.
Responsibilities for the Program Manager II role include:
- Oversee and establish a strategic roadmap for projects to prioritize between business owners and IT development teams.
- Engage with stakeholders, including Retail Wireless Ops, Customer Care, B&C, Retention, and other teams, to gather alignment on business rules and solve customer issues.
- Bring teams together to work through complex business issues, identify root cause and interim solutions, and define the best customer experience.
- Understand end to end customer and agent experience, and drive how process, people, and technology come together to deliver for our customers.
- Establish reporting to upline supervisor and leadership on what projects are moving forward and maintaining alignment with all teams for scheduled business releases.
- Effectively communicate with all levels of organizational staff. Competencies include excellent presentation, organizational, analytical, interpersonal and written/oral communication skills.
- Partner and build relationships with various stakeholders inside and outside the organization.
- Prioritize various initiatives based on business needs, impacts to teams, agent and customer experience, and resources required.
Skills, Experience and Requirements
Education and Experience:
- Bachelor's Degree from four-year college or university or 4 years project management experience. Equivalent combination of education and experience is satisfactory.
Skills and Qualifications:
- End to end customer experience vision
- Clear communication to different levels of the organization, keeping in focus what's important and the status of all initiatives/outcomes.
- Experience influencing and driving strategic, cross-functional initiatives within large organizations.
- Ability to thrive in a fast-paced and highly dynamic environment. Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn't upset when things are up in the air; doesn't have to finish things before moving on; can comfortably handle risk and uncertainty.
- Ability to learn quickly, multi-task, prioritize, and work under pressure.
Salary Ranges
Compensation: $83,950.00/Year - $119,000.00/Year
Benefits
We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities and a flexible time away plan. All benefits can be viewed here: DISH Benefits .
The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level and competencies; compensation is based on the role's location and is subject to change based on work location. Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check.
This will be posted for a minimum of 3 days or until the position is filled.
What the Team is Saying
What We Do
For over 40 years, we’ve been challenging the status quo and evolving our company to anticipate opportunities for business growth, industry innovation and greater customer choice.
Recently, DISH and EchoStar successfully completed their merger, joining forces to deliver on our Vision: To Change the Way the World Communicates. Originally established as one company, in 2008, the two companies were spun off as separate entities and forged ahead so each could focus on and expand their unique capabilities. In that time as separate entities, our teams achieved remarkable milestones—launching satellites into space, connecting millions to their favorite entertainment and reimagining wireless communication.
As we merge our teams, we are strategically positioned for success, poised to emerge as a global leader in terrestrial and space connectivity. We are cleared for takeoff. Join us in a Connectivity Revolution.
Why Work With Us
At DISH, we work to create opportunity and cultivate an environment where people thrive. Between our brands, our partners, our teams and our customers, the opportunities are endless. Get started on your next career adventure with DISH!
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EchoStar Teams
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EchoStar Offices
OnSite Workspace
All team members are in person at one of our DISH locations across the globe. DISH proudly calls Colorado home with several corporate offices in the Denver-Metro area and 4,000+ team members in the Denver-Metro area.
