Program Manager II

CCIE Center for Community Schools:

The UCF College of Community Innovation and Education (CCIE) brings together academic programs, centers and institutes focused on building stronger communities and elevating the human experience. The Center for Community Schools is a practice-based organization that provides community school technical assistance, university-assisted partnerships, training and development, and assessment and evaluation.

The Opportunity:

The Program Manager II for Business provides strategic leadership, operational oversight, and business management support to advance UCF Center for Community School initiatives. This position develops and implements Center systems, processes, training, and continuous improvement strategies that strengthen operational effectiveness, promote responsible stewardship of program resources, support program reporting and accountability, and enhance stakeholder engagement. The role ensures effective execution of program priorities while maintaining alignment with organizational goals, program objectives and expectations, and intended outcomes.

Responsibilities:

Leadership & Staff Development:

• Provide leadership and supervision to the reporting team while supporting Center business operations through coordination of processes that advance priorities, contribute to team capacity-building through coaching and professional development, and support the successful implementation of UCF Center for Community Schools initiatives.

•  Serve as a Center resource for program operations, reporting, resource stewardship, and process improvement while ensuring activities align with organizational goals, program objectives, and applicable funding expectations.

Strategic Planning & Program Management: 

• Collaborate with leadership and advise stakeholders to translate organizational priorities into actionable strategies, implementation plans, and program objectives.

• Lead cross-functional initiatives that strengthen program effectiveness, operational alignment, and long-term sustainability while supporting the successful execution of Center initiatives.

Program Accountability and Reporting:

• Oversee the coordination, development, and quality assurance of program reports, deliverables, and performance documentation.

• Monitor implementation progress, identify opportunities for improvement, and support data-informed decision-making to promote accountability, transparency, and responsible stewardship of program resources.

Systems Development & Operational Excellence:

• Design, implement, and enhance Center business operations systems, processes, and procedures to improve efficiency, scalability, and alignment with organizational priorities.

• Develop operational workflows, funding processes, and deliverable tracking strategies while leveraging data, reporting trends, and stakeholder feedback to strengthen implementation and support consistent program execution.

Partnership Development & Stakeholder Engagement:

• Build and maintain strategic relationships with internal and external stakeholders, including external consultants, field experts, and community partners, to support collaboration, communication, and alignment across Center initiatives.

• Coordinate with consultants and subject-matter experts to leverage specialized expertise, inform program development, and strengthen implementation.

• Represent the Center in meetings, workgroups, and professional forums while fostering relationships that advance shared goals and strengthen community school implementation.

Technical Assistance & Training:

• Lead the development and delivery of training, resources, and operational guidance to strengthen stakeholder understanding of program expectations, university processes, and implementation requirements. Collaborate with leadership and university partners to provide support that promotes effective program delivery, stakeholder capacity, and alignment with institutional and funding expectations.

Continuous Improvement:

• Lead continuous improvement efforts by analyzing reporting data, stakeholder feedback, and performance trends to identify opportunities for operational enhancement at the Center.

• Evaluate and refine processes, resources, and support strategies to improve efficiency, strengthen implementation practices, and enhance overall program performance.

Additional Responsibilities:

• Lead and support special initiatives, strategic projects, and organizational priorities as assigned.

• Perform other duties as assigned in support of the mission and objectives of the UCF Center for Community Schools.

Minimum Qualifications:

Bachelor's or Master's degree and 4+ years of relevant experience, or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219(6). 

Preferred Qualifications:

• Master’s degree

• Experience developing and implementing systems, processes, and procedures to support grant administration and program operations

• Experience collaborating with internal and external stakeholders to develop, align, and implement shared systems and processes

Special Instructions to the Applicants:

• The anticipated salary range for this position is $64,518- $80,648. The final salary will be determined based on the candidate's qualifications, experience, and internal equity considerations.

• All applicants must be authorized to work for any U.S. employer. Visa sponsorship is not available for this position, and the university cannot accommodate H‑1B transfers or employment-based visa processing for individuals currently sponsored by another employer.

Are you ready to unleash YOUR potential?

As a next-generation public research university and Forbes-ranked top employer in Florida, we are a community of thinkers, doers, creators, innovators, healers, and leaders striving to create broader prosperity and help shape a better future. No matter what your role is, when you join Knight Nation, you’ll play an integral role at one of the most impactful universities in the country. You’ll be met with opportunities to connect and collaborate with talented faculty, staff, and students across 12 colleges and multiple campuses, engaging in impactful work that makes a positive difference. Your time at UCF will provide you with many meaningful opportunities to grow, you’ll work alongside talented colleagues on complex projects that will challenge you and help you gain new skills, and you’ll have countless rewarding experiences that go well beyond a paycheck.

Working at UCF has its perks! UCF offers:

• Benefit packages, including Medical, Dental, Vision, Life Insurance, Flexible Spending, and Employee Assistance Program 

• Paid time off, including annual and sick time off and paid holidays

• Retirement savings options 

• Employee discounts, including tickets to many Orlando attractions 

• Education assistance 

• And more…For more benefits information, view the UCF Employee Benefits Guide.

Dive into our Total Rewards Calculator to discover the diverse selection available to you, giving you a glimpse into the benefits that together shape your comprehensive rewards package at UCF.

Unless explicitly stated on the job posting, it is UCF’s expectation that an employee of UCF will reside in Florida as of the date the employment begins.

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The University of Central Florida is an equal opportunity employer that does not discriminate against any employee or applicant for employment based on any characteristic protected by law.  The University maintains programs for protected veterans and individuals with disabilities in accordance with all applicable federal and state laws.

As a Florida public university, the University of Central Florida makes all application materials and selection procedures available to the public upon request.  

UCF is proud to be a smoke-free campus and an E-Verify employer. 

For general application or posting questions, please email [email protected].

If an accommodation due to a disability is needed to apply for this position, please email [email protected].