When you work as a Program Manager II at KCAS, you get to further our mission by managing client programs within a business unit, serving as a primary point of contact for clients while driving program execution, communication, and overall client satisfaction. You will work closely with Laboratory Directors, laboratory managers, and Business Development to manage contracted work, anticipate client needs, and proactively address risks.
Our Program Management team partners across operations, quality, and commercial functions to ensure alignment between client expectations and laboratory execution, supporting high-quality delivery of bioanalytical services.In this role, we will rely on you to:
- Serve as the primary point of contact for assigned clients, managing relationships and ensuring high levels of client satisfaction
- Lead program oversight, ensuring alignment between client expectations, study execution, and timelines
- Proactively identify risks and develop mitigation strategies to ensure program success
- Act as a strategic liaison between clients and internal teams, balancing priorities and driving solutions
- Communicate program status, risks, and key updates to both clients and internal leadership
- Independently address client questions, concerns, and escalations
- Lead scope definition for new work from existing clients in partnership with Business Development
- Support pricing strategy discussions and assist with quotes and change orders
- Maintain accurate and up-to-date client and program data within tracking systems
- Drive forecasting of client work and support revenue visibility
- Mentor and provide guidance to more junior Program Managers as needed
- Perform all aspects of the job in a way that supports company brand and supports company mission, vision, and values
To qualify specifically for this role, you will have:
- Bachelor’s degree or equivalent work experience
- Minimum of 2–4 years of experience in a Contract Research Organization (CRO) environment overseeing or managing projects
- Demonstrated experience managing client relationships and program execution
- Strong project management and organizational skills
- Excellent communication and stakeholder management skills
- Ability to proactively identify risks and drive solutions
- Ability to manage multiple complex programs simultaneously
- Strong attention to detail and execution discipline
Skills Required
- Bachelor's degree or equivalent work experience
- 2-4 years experience in a Contract Research Organization (CRO) overseeing or managing projects
- Demonstrated experience managing client relationships and program execution
- Strong project management and organizational skills
- Excellent communication and stakeholder management skills
- Ability to proactively identify risks and drive solutions
- Ability to manage multiple complex programs simultaneously
- Strong attention to detail and execution discipline
What We Do
With its presence in three locations across North America and Europe, KCAS Bio is a leading contract research organization (CRO) employing top scientific talent and providing comprehensive bioanalytical services to the global biopharmaceutical industry from early discovery support through product registration and beyond. The collaboration of the three entities allows for global support in bioanalytical, biomarker, immunogenicity, cellular and molecular assay services along with clinical kitting and sample management. The KCAS family of companies operates in state-of-the-art facilities in the United States and Europe. This business structure enables the expertise, capacity, and flexibility to support the development of all types of drugs, biologics, cell and gene therapies to improve health worldwide. Our purpose is to help accelerate the discovery and development of life-changing drugs smoothly, safely and sustainably.
