Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
The Division of Neuropsychiatry and Interventional Psychiatry at Mass General Brigham and Harvard Medical School integrates research, innovation, clinical care, and training across a large and dynamic clinical neuroscience portfolio.Reporting to the Division Chief, the Program Manager for Executive Operations will lead execution across a complex, multi-domain portfolio spanning division strategy, research, innovation, training, and clinical initiatives, ensuring that high-impact work progresses reliably from planning through completion.
This role serves as the strategic operational partner to the Division Chief, translating priorities into coordinated execution across teams, maintaining visibility across active workstreams, and managing dependencies and decision points to ensure timely progress. The role integrates program management and executive support, strategically managing the Division Chief’s agenda and using structured workflows and stakeholder coordination to drive execution across the Division’s strategic priorities.
Qualifications
Core Responsibilities
1. Strategic Portfolio Oversight & Execution
- Oversee execution across strategic initiatives spanning research, innovation, education, and clinical programs, ensuring projects progress on schedule
- Translate strategic priorities into structured, actionable plans with timelines and milestones, coordinating stakeholders and dependencies across functions
- Maintain portfolio-level visibility (dashboards, trackers, status reviews)
- Identify key dependencies, risks, bottlenecks, delays, and decision points early and drive resolution through coordination, escalation, and follow-through
- Ensure all projects have clear next actions, ownership, and deadlines, and maintain momentum across workstreams
- Actively intervene when workstreams stall or drift off timeline, working through stakeholders to re-establish progress
- Oversee and coordinate the development and dissemination of internal and external communications (e.g., newsletters, reports, outreach materials) to support divisional visibility among academic, clinical, and external partners, in collaboration with administrative staff and MGB communications/development offices
- Partner with a dedicated research operations manager responsible for day-to-day study execution, research staff oversight, and research infrastructure, focusing on alignment, prioritization, and integration with divisional priorities rather than direct management of research teams or infrastructure development
2. Information Synthesis & Decision Support
- Convert high-volume inputs into concise, decision-ready outputs
- Prepare pre-meeting briefs, including:
- Objective of the meeting
- Key decisions required
- Risks and trade-offs
- Integrate information across strategic domains (research, innovation, education, clinical, administrative, etc.) to maintain a clear, up-to-date view of priorities, risks, bottlenecks, and decision points requiring executive attention
- Structure incoming information (email, documents, requests) into actionable workflows
3. Stakeholder Coordination & Execution
- Serve as a proxy for the division chief in selected internal meetings, facilitating coordination, capturing decisions, and ensuring follow-through, while escalating strategic or domain-specific issues as needed
- Align stakeholders across functions, teams, and external partners to ensure coordinated execution.
- Ensure execution by translating decisions into clear ownership, documenting decisions, tracking progress, and maintaining accountability to completion.
- Resolve operational issues independently; escalate only when necessary
- Support prioritization and delegation across teams
4. Executive Calendar Architecture
- Own and manage the executive calendar, including scheduling, coordination, and prioritization across stakeholders.
- Translate portfolio priorities into intentional time allocation, ensuring focus on the highest-impact work.
- Design and maintain a dynamic, forward-looking, priority-driven calendar aligned with evolving priorities and execution needs.
- Triage and gatekeep meeting requests based on portfolio impact and urgency
5. Operational Infrastructure & Workflow Design
- Build and maintain systems to support prioritization, decision-making, and follow-through, including:
- Project and task tracking
- Weekly review and prioritization cycles
- Decision-making and accountability
- Meeting preparation and follow-up
- Implement tools and processes that improve execution reliability and transparency
- Optimize workflows supporting executive priorities across domains (research, innovation, education, clinical, administration, leadership)
Required Qualifications - 5+ years in program management, consulting, operations, or chief-of-staff roles
- Demonstrated ability to manage complex, multi-stakeholder initiatives
- Strong analytical and synthesis skills (ability to distill complexity into decisions)
- Experience supporting senior leadership in academic medicine, healthcare, or similarly complex environments
- High level of discretion, judgment, and ownership
Preferred Qualifications - Familiarity with academic medical centers and research operations
- Experience with grant development, clinical program expansion, or multi-site initiatives
- Proficiency in designing and implementing task tracking, dashboarding, and workflow systems with project management tools (e.g., ClickUp, Asana, Airtable) and Microsoft ecosystem
Core Competencies
- Execution discipline: drives workstreams from concept to completion
- Prioritization: allocates time and attention to highest-impact work
- Systems thinking: builds scalable workflows across domains
- Communication: concise, executive-level synthesis
- Judgment: distinguishes what to resolve independently vs escalate
Additional Job Details (if applicable)
Physical Requirements
- Standing Occasionally (3-33%)
- Walking Occasionally (3-33%)
- Sitting Constantly (67-100%)
- Lifting Occasionally (3-33%) 20lbs - 35lbs
- Carrying Occasionally (3-33%) 20lbs - 35lbs
- Pushing Rarely (Less than 2%)
- Pulling Rarely (Less than 2%)
- Climbing Rarely (Less than 2%)
- Balancing Occasionally (3-33%)
- Stooping Occasionally (3-33%)
- Kneeling Rarely (Less than 2%)
- Crouching Rarely (Less than 2%)
- Crawling Rarely (Less than 2%)
- Reaching Occasionally (3-33%)
- Gross Manipulation (Handling) Constantly (67-100%)
- Fine Manipulation (Fingering) Frequently (34-66%)
- Feeling Constantly (67-100%)
- Foot Use Rarely (Less than 2%)
- Vision - Far Constantly (67-100%)
- Vision - Near Constantly (67-100%)
- Talking Constantly (67-100%)
- Hearing Constantly (67-100%)
Remote Type
Work Location
Scheduled Weekly Hours
Employee Type
Work Shift
Pay Range
$79,560.00 - $115,720.80/AnnualGrade
7At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.
EEO Statement:
At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
Skills Required
- 5+ years in program management, consulting, operations, or chief-of-staff roles
- Demonstrated ability to manage complex, multi-stakeholder initiatives
- Strong analytical and synthesis skills
- Experience supporting senior leadership in academic medicine or healthcare
What We Do
Mass General Brigham is an integrated academic health care system, uniting great minds to solve the hardest problems in medicine for our communities and the world. Mass General Brigham connects a full continuum of care across a system of academic medical centers, community and specialty hospitals, a health insurance plan, physician networks, community health centers, home care, and long-term care services. Mass General Brigham is a nonprofit organization that is committed to patient care, research, teaching, and service to the community. In addition, Mass General Brigham is one of the nation’s leading biomedical research organizations and a principal teaching affiliate of Harvard Medical School.
