Program Manager I

Program Manager

This full-time, 40-hour-a-week salaried position coordinates and oversees service delivery for adults with intellectual and developmental disabilities, autism, and behaviors requiring special community safety parameters. The role manages a dedicated case management caseload and supervises residential support specialists, community support specialists, and case managers across multiple residential facilities, shared living, and independent living settings. Responsibilities include collaborating with clinical teams, community partners, and internal management, alongside providing assigned on-call coverage for residential and crisis situations.

This position helps individuals with intellectual and developmental disabilities live their best lives, participate in the community, explore dreams, and achieve goals. Working within a dynamic team that promotes creativity, growth, and fun, the role maintains community awareness and safety parameters while helping clients and staff navigate positive change.

Sample Job Duties

• Oversee the supervision of residential facilities, shared living, and independent living situations for clients with intellectual and developmental disabilities, autism, and complex behaviors.
• Ensure daily facility operations are completed, including cleaning, food preparation, laundry, and supply shopping.
• Document clinical services in the electronic medical record and review ISAs and documentation to improve paperwork quality.
• Assist in creating, maintaining, monitoring, and implementing individual treatment plans and clinical oversight for residents.
• Manage program budgets, timesheets, expenses, and client funds in collaboration with the accounting team while adhering to Medicaid Waiver and targeted case management parameters.
• Act as a liaison between clients, guardians, agency staff, and regulatory bodies such as DAIL.
• Provide on-call coverage for residential coverage, home situations, and crisis intervention as assigned.

Compensation and Benefits

WCMHS provides a comprehensive benefits package including health, dental, vision, and a generous retirement contribution match. Our industry-leading paid time off package including 12.5 flexible holidays a year and 12 days each of vacation and paid sick time earned in year one of employment.

The starting salary for this role is between $55,300 and $60, 400.

Summary of Qualifications

• High school diploma required; Bachelor’s degree in psychology, mental health, sociology, criminal justice, or a related field preferred.
• QDDP status or eligibility to obtain QDDP status required.
• Minimum of 36 months of supervisory experience, preferably in healthcare.
• Strong written and verbal communication skills.
• Ability to work in a fast-paced environment and transition between tasks with ease.
• Experience using electronic medical record systems and the Microsoft Office suite (Teams, Excel, Outlook, Word).
• Valid driver’s license with a clean driving record and access to a safe, reliable, insured vehicle.

Workplace Conditions

This position requires moving from sitting to standing tasks with ease, walking up to one mile at a time, and lifting or moving up to 50 pounds. It involves managing fast-paced daily operational and clinical tasks across residential facilities, shared living, and independent living environments, along with participating in an on-call rotation for residential and crisis situations.

About the Agency

For more than 50 years, Washington County Mental Health Services (WCMHS) has served the Washington County community and the Orange County towns of Orange, Washington, and Williamstown. WCMHS provides education, support, and treatment to individuals and families living with mental health challenges, substance use issues, and developmental and intellectual disabilities. Providing accessible, high-quality services in the community, schools, and health care settings, we work toward positive outcomes for wellness with collaborative, inclusive, and compassionate care. Washington County Mental Health Services is “Where Hope and Support Come Together.”

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