We are the QA Tech Strategy & Automation team within Global Support Services (GSS) Quality Assurance. We make the quality of customer-support tools and experiences measurable, repeatable and AI-assisted.
We own test automation across mobile (Android/iOS), web and backend systems for multiple lines of business, and we run it on Uber's in-house automation platform as part of CI/CD and release validation.
We build and apply in-house GenAI solutions to quality engineering: AI-assisted test generation, self-healing tests, automated failure triage and risk-based test prioritization.
We partner closely with Engineering, Product, Operations and regional QA teams to catch defects at the source and raise release confidence, and we measure it: test coverage, maintenance effort, defect leakage and release reliability.
We are a collaborative, global team that favors experimentation: prototype quickly, measure accuracy and reliability, then scale what works.
Own and drive GenAI-based quality engineering programs end to end, from problem definition and prototype through delivery and adoption.
Build and deploy GenAI solutions (LLMs, agents and automation frameworks) for test generation, regression detection, failure analysis and coverage improvement.
Integrate these solutions into engineering workflows and CI/CD pipelines so quality signals reach teams early and automatically.
Turn complex quality problems into working prototypes, evaluate their accuracy and reliability, and work with engineering teams to scale the ones that succeed.
Define and track metrics for defect detection, testing efficiency, test maintenance effort and release quality, and report progress to stakeholders and leadership.
Work with Engineering, Product and QA leads to prioritize automation coverage, reduce defect leakage and strengthen release gating.
Contribute to the team's strategy, roadmap and strategy-of-record, and spread best practices in AI-assisted quality across teams.
5+ years in quality engineering, test automation or technical program management, with hands-on ownership of quality initiatives for large-scale software systems.
Demonstrated experience building and deploying GenAI solutions to quality engineering problems, such as test generation, regression detection, failure analysis and test coverage improvement.
Proficiency in Python or a similar language, with experience integrating LLMs, agents and automation frameworks into engineering workflows and CI/CD pipelines.
Ability to turn complex quality challenges into working prototypes, evaluate accuracy and reliability, and partner with engineering teams to scale them.
Proven ability to drive cross-functional programs from problem definition through delivery, using metrics to show improvements in defect detection, testing efficiency and release quality.
Ready to Ride?
This isn't the kind of place where you follow a playbook — it's where you help write one. If you're driven by impact, energized by challenge, and ready to shape how the world moves — we'd love to hear from you.
You may be eligible for bonuses, equity, and other compensation, as well as a range of benefits. Explore our benefits.
Offices remain key to collaboration and Uber's culture. Unless approved for full remote work, employees must spend at least 50% of their time in-office. Some roles, like those at greenlight hubs, require full-time in-office presence. Ask your Recruiter for details about this role's requirements.
Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.
Skills Required
- 2+ years of professional experience in program management, project management, or a related operational role
- Ability to organize tasks, manage schedules, and drive cross-functional projects to completion
- Foundational understanding of the program lifecycle and ability to organize complex requirements into structured plans
- Experience using program management tools such as Jira, Asana, or equivalent
- Strong verbal and written communication skills
- Bachelor's degree in Business, Management, Engineering, or a related field, or equivalent professional experience
- Experience in a high-growth or fast-paced corporate environment
- Ability to navigate ambiguity and maintain organization across multiple workstreams
- Proficiency in process definition, documentation, and runbooks
- Proactive, detail-oriented mindset and willingness to tackle hands-on operational challenges
Uber Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Uber and has not been reviewed or approved by Uber.
-
Parental & Family Support — Policies provide a minimum of fully paid parental leave for all parents and financial support for fertility, adoption, and surrogacy, with added credits to ease the transition. Programs extend to family medical leave and parenting support resources, indicating depth beyond baseline offerings.
-
Healthcare Strength — Healthcare coverage is described as comprehensive across many countries, with medical, dental, vision, life, disability, and mental health benefits, plus allowances where direct plans are not available. Wellness programs and reimbursements further reinforce access to care.
-
Wellbeing & Lifestyle Benefits — Monthly ride and meal credits, free office meals/snacks, fitness stipends, onsite gyms, and wellbeing reimbursements create meaningful everyday value. Home‑office stipends, travel medical coverage, and counseling support round out lifestyle-oriented perks.
Uber Insights
What We Do
We are Uber. The go-getters. The kind of people who are relentless about our mission to help people go anywhere and get anything. Movement is what we do. It’s our lifeblood. It runs through our veins. It’s what gets us out of bed each morning. It pushes us to constantly reimagine how we can move better. For you. For all the places you want to go. For all the things you want to get. For all the ways you want to earn. Across the entire world. In real-time. At the incredible speed of now.
Why Work With Us
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.
Gallery
