The Program Manager provides leadership and direction to a team responsible for delivering efficient and effective technology initiatives to users. This role ensures all programs are executed in alignment with Tolling’s technology strategy. The Program Manager oversees the development and support of EZPass applications, including implementing application solutions and resolving support tickets. Key operational responsibilities include direct oversight of team performance, promoting continuous improvement, collaborating with peer Program Managers, and planning and executing broader EZPass initiatives. The program delivers services across the full Software Development Lifecycle (SDLC)
Strong experience leading the business and IT resources through the discovery and documentation of business and technical requirements in request for proposal and statement of requirement formats.
Strong analytical, organizational, and decision-making skills.
Exceptional interpersonal skills for collaborating and team building.
Exceptional verbal and written communication skills with the demonstrated ability to simplify and briefly, succinctly communicate complex issues to multiple audiences.
Ability to lead others to implement new approaches, systems, structures, and methods.
Ability to define and balance the competing demands for quality, scope, schedule, and cost.
Communicate timelines and expectations to technical and business staff.
Ability to analyze and document system processes.
Solid understanding of software development lifecycle models.
Exceptional knowledge of both Agile and Waterfall program management principles and practices. In addition, the ability to blend them together in the right proportions to fit a particular program and business environment.
Knowledge of process engineering and re-engineering techniques and practices.
Strong leadership skills
Proficiency with cloud platforms (e.g., Azure, AWS) and modern infrastructure practices
Familiarity with DevOps methodologies, including CI/CD pipelines and version control systems
Strong knowledge of Agile, Scrum, and software development lifecycle (SDLC) methodologies
Demonstrated ability to manage application lifecycle activities, including maintenance, enhancements, and modernization initiatives
Experience leading technical debt reduction and application refactoring efforts
Ability to ensure high levels of application performance, scalability, reliability, and security
Working knowledge of security standards, regulatory requirements, and compliance frameworks (e.g., PCI)
Experience supporting internal and external audits and implementing IT governance best practices
Strong analytical, problem-solving, and decision-making skills, with the ability to drive continuous improvement and innovation
QUALIFICATIONS
The candidate must have a minimum of 5 years of experience managing people and large programs and a bachelor's degree.
Fluency in MS Office tools such as Microsoft Project, Visio, and Office required.
Experience with Program Management Office methodologies and practices is highly preferred.
PMP Certification preferred
Requirements
Required
5
Years
Required
5
Years
Required
5
Years
Required
5
Years
Required
5
Years
Required
5
Years
Required
10
Years
Desired
5
Years
Desired
5
Years
Highly desired
5
Years
Highly desired
5
Years
Skills Required
- Minimum 5 years managing people and large programs
- 10 years overall IT experience
- 5 years experience with DevOps methodologies including CI/CD pipelines and version control systems
- 5 years strong knowledge of Agile, Scrum, and SDLC methodologies
- 5 years managing application lifecycle activities (maintenance, enhancements, modernization)
- 5 years experience with both Agile and Waterfall program management and ability to blend them
- Bachelor's degree
- Proficiency with cloud platforms (Azure, AWS) and modern infrastructure practices
- Fluency in Microsoft Project, Visio, and Microsoft Office
- Proven ability to lead, mentor, and develop cross-functional application development teams
- PMP certification
- Tolling experience (EZPass domain)
- Working knowledge of security standards and compliance frameworks (e.g., PCI)
- Experience supporting internal and external audits and implementing IT governance best practices
What We Do
Novalink Solutions LLC is a global consulting, engineering, and AI product development company specializing in information technology and telecommunications. They provide AI-powered products, automation platforms, intelligent workflow systems, IT consulting, managed engineering, and staff augmentation services.
