Program Manager - Hospital Operations

Discover Vanderbilt University Medical Center:  Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patient care, VUMC is a community of individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded, and your abilities challenged. Vanderbilt Health is committed to an environment where everyone has the chance to thrive and where your uniqueness is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt’s mission is to advance health and wellness through preeminent programs in patient care, education, and research.

Organization:

VUH Operations - Black

Job Summary:

This role supports Vanderbilt University Hospital (VUH) aimed at accelerating improvement efforts associated with the hospital’s Environment of Care and Patient Satisfaction. It is an entry level role that is ideal for those wanting to gain experience in hospital operations and seeking a career path leading to hospital administration. The role will interface with all clinical and operational areas of the hospital and VUMC System support departments, under the direction of VUH Senior Leadership.

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PREFERED QUALIFICATIONS

• 2 years’ experience in project management

• Bachelor’s degree, preferably in pursuit of Masters (MBA and or MHA) with a career emphasis in Hospital Administration

KEY RESPONSIBILITIES

• Makes frequent rounds of the facility to inspect for cleanliness, order, and any areas of facilities improvement

• Oversees the creation, coordination and execution of projects

• Plans, develops, and executes ongoing program(s) that impacts the organization under occasional guidance

• Recommends and implements new and/or modified programs, services and policies and procedures

• Meets with hospital department managers and service line administration (Segment structure) to reviewing findings and ensure that the departments are exemplifying all aspects of top percentile environment of care performance

• Interfaces with the departments of Patient Experience, Infection Prevention, Clinical Research and Safety, Facilities Management to accomplish unit and overall hospital goals

• Occasional rounding on patients and/or management of service recovery initiatives to ensure patient satisfaction

• The responsibilities listed are a general overview of the position and additional duties may be assigned

CORE ACCOUNTABILITIES

• (Compliance) Ensures compliance with the JCAHO, State Department of Health, EPA and all other government agencies. Assists evaluation of existing programs, services, policies and procedures.

• (Patient Satisfaction) HCAHPS and Press Ganey Score improvement

• (Operations and Finance) Assist hospital Senior Leadership with improvement efforts relative to key operational and financial key performance indicators

Our professional administrative functions include critical supporting roles in information technology and informatics, finance, administration, legal and community affairs, human resources, communications and marketing, development, facilities, and many more.

At our growing health system, we support each other and encourage excellence among all who are part of our workforce. High-achieving employees stay at Vanderbilt Health for professional growth, appreciation of benefits, and a sense of community and purpose.

Core Accountabilities:

Organizational Impact: Executes job responsibilities with the understanding of how output would affect and impact other areas related to own job area/team with occasional guidance. Problem Solving/ Complexity of work: Analyzes moderately complex problems using technical experience and judgment. Breadth of Knowledge: Has expanded knowledge gained through experience within a professional area. Team Interaction: Provides informal guidance and support to team members.

Core Capabilities :

Supporting Colleagues:- Develops Self and Others: Invests time, energy, and enthusiasm in developing self/others to help improve performance e and gain knowledge in new areas.- Builds and Maintains Relationships: Maintains regular contact with key colleagues and stakeholders using formal and informal opportunities to expand and strengthen relationships.- Communicates Effectively: Recognizes group interactions and modifies one's own communication style to suit different situations and audiences. Delivering Excellent Services:- Serves Others with Compassion: Seeks to understand current and future needs of relevant stakeholders and customizes services to better address them.- Solves Complex Problems: Approaches problems from different angles; Identifies new possibilities to interpret opportunities and develop concrete solutions.- Offers Meaningful Advice and Support: Provides ongoing support and coaching in a constructive manner to increase employees' effectiveness. Ensuring High Quality: - Performs Excellent Work: Engages regularly in formal and informal dialogue about quality; directly addresses quality issues promptly.- Ensures Continuous Improvement: Applies various learning experiences by looking beyond symptoms to uncover underlying causes of problems and identifies ways to resolve them. - Fulfills Safety and Regulatory Requirements: Understands all aspects of providing a safe environment and performs routine safety checks to prevent safety hazards from occurring. Managing Resources Effectively: - Demonstrates Accountability: Demonstrates a sense of ownership, focusing on and driving critical issues to closure.- Stewards Organizational Resources: Applies understanding of the departmental work to effectively manage resources for a department/area.- Makes Data Driven Decisions: Demonstrates strong understanding of the information or data to identify and elevate opportunities. Fostering Innovation:- Generates New Ideas: Proactively identifies new ideas/opportunities from multiple sources or methods to improve processes beyond conventional approaches.- Applies Technology: Demonstrates an enthusiasm for learning new technologies, tools, and procedures to address short-term challenges.- Adapts to Change: Views difficult situations and/or problems as opportunities for improvement; actively embraces change instead of emphasizing negative elements.

Position Qualifications:

Responsibilities:

Certifications:

Work Experience:

Relevant Work Experience

Experience Level:

3 years

Education:

Bachelor's

This role offers the opportunity to make a meaningful impact within Vanderbilt Health, supported by a comprehensive benefits package which may include health, disability, retirement and/or wellness offerings to enhance your well-being and professional growth.

Vanderbilt Health is committed to fostering an environment where everyone has the chance to thrive and is committed to the principles of equal opportunity.  EOE/Vets/Disabled.