Program Manager, Global Systems Strategy & Transformation

Welcome to the world of land-based gaming. At Light & Wonder, it’s all about the games, and our Gaming team builds cutting-edge technology, products, and content for the most iconic casinos and operators across the globe.

The Program Manager to the SVP, Global Systems Strategy & Transformation is a strategic operator and execution leader responsible for translating enterprise
transformation strategy into measurable outcomes across a global gaming organization. This role serves as a force multiplier to the SVP—driving alignment, execution rigor, and decision velocity across large-scale system, process, and operating model transformations. The Program Manager ensures strategic priorities are operationalized, cross-functional teams remain aligned, and the organization executes with clarity, discipline, and pace

Key Responsibilities

1. Enterprise Transformation Execution

• Lead planning, orchestration, and tracking of enterprise-wide transformation initiatives (systems modernization, transformation, pricing and forecasting evolution, service model redesign, and global operating model alignment).

• Translate strategy into execution roadmaps with defined milestones, dependencies, and success metrics.

• Drive cross-functional programs spanning digital platforms, data capabilities, commercial processes, and operational workflows.

• Identify risks, interdependencies, and execution gaps; proactively drive mitigation.

2. Executive Leverage & Decision Enablement

• Serve as a strategic partner to the SVP—synthesizing complex inputs into clear, decision-ready insights and actions.

• Ensure priorities translate into aligned execution across functions and regions.

• Act as an extension of the SVP in key forums, reinforcing priorities and driving accountability.

• Optimize executive focus by managing workflows, surfacing critical issues, and accelerating decision cycles.

3. Operating Model & Governance

• Establish and continuously refine the enterprise transformation operating system (OKRs, LRP/EIC alignment, governance forums, and execution cadence).

• Build scalable processes and decision frameworks across portfolio prioritization, investment planning, and program governance.

• Drive transparency through standardized reporting, dashboards, and performance tracking across transformation initiatives.

4. Cross-Functional Integration

• Align Product, Engineering, Data, Commercial, Finance, HR, and Field Operations around shared transformation priorities.

• Ensure consistent prioritization frameworks and clear tradeoff decisions across competing initiatives.

• Connect system, process, and organizational changes into a cohesive enterprise roadmap.

5. Executive Communications & Stakeholder Alignment

• Develop concise, executive-ready materials for senior leadership, Board, and external stakeholders (e.g., transformation progress, system investments, commercial impact, and operational performance).

• Translate complex transformation efforts into clear narratives that drive alignment and adoption.

• Enable consistent communication across leadership layers during periods of organizational change.

6. Business Intelligence & Transformation Insights

• Define and monitor KPIs for transformation success (e.g., adoption, efficiency gains, forecasting accuracy, pricing discipline, and operational throughput).

• Partner with analytics and finance teams to establish dashboards supporting data-driven decision-making.

• Provide insights on industry trends, technology evolution, and competitive dynamics impacting enterprise systems strategy.

• 8–12+ years of experience in strategy, transformation, product operations, or enterprise program leadership; gaming or technology industry preferred.

• Proven track record delivering complex, cross-functional transformation initiatives end-to-end.

• Strong executive communication and storytelling capabilities.

• Ability to operate at both strategic and execution levels in ambiguous environments.

• Demonstrated influence without authority across global, matrixed organizations.

• High judgment, discretion, and stakeholder management capability at senior levels.

Success Looks Like

• Enterprise transformation initiatives execute predictably with clear milestones and measurable impact.

• Decision cycles are faster, with strong data-driven alignment across leadership.

• Cross-functional teams operate with clarity, accountability, and shared priorities.

• Systems, processes, and operating models are integrated into a cohesive enterprise strategy.

• The SVP operates at maximum leverage, focused on the highest-value transformation decisions.

Light & Wonder and its affiliates (collectively, L&W) are engaged in highly regulated gaming businesses. As a result, certain L&W employees may, among other things, be required to obtain a gaming or other license(s), undergo background investigations or security checks, or meet certain standards dictated by law, regulation or contracts. In order to ensure L&W complies with its regulatory and contractual commitments, as a condition to hiring and continuing to employ its employees, L&W requires all of its employees to meet those requirements that are necessary to fulfill their individual roles. As a prerequisite to employment with L&W (to the extent permitted by law), you shall be asked to consent to L&W conducting a due diligence/background investigation on you.

This job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job. The employee in this position may be requested to perform other job-related tasks and responsibilities than those stated above.

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Light & Wonder is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. If you’d like more information about your equal employment opportunity rights as an applicant under the law, please click here for EEOC Poster.