Your Opportunity at ARC’TERYX:
As the Program Manager, Global Digital Veilance, you will play a key role in managing programs, projects, and processes for Veilance digital experiences, as these are brought to life across eCommerce and Technology. You will be responsible for bringing the Global and Regional Digital Veilance strategy to life and managing the Digital Veilance road-mapping process. As a sub-brand operating within the Arc'teryx digital ecosystem, Veilance requires a distinct digital expression that reflects its position as the solution for the city and delivers a premium guest experience. The Program Manager, Global Digital Veilance is responsible for driving digital initiatives that enhance guest acquisition, retention, satisfaction, and lifetime value while supporting global eCommerce revenue targets. Working across Brand, Commercial, Regional, and Digital teams, this role ensures Veilance is represented through a cohesive, elevated, and differentiated digital experience worldwide.
This role is based out of our North Vancouver office, or may also be hired removed, on Pacific Standard Time.
Meet Your Future Team:
The Global Digital Programs team is responsible for delivering a consistent global strategy, while empowering regional teams to agilely deliver localized digital guest experiences. From managing cross-functional guest experience projects, leading the charge on Cyber Week, or facilitating requirements gathering across the business to deliver on the Digital long-term strategic plan – the team is the connective tissue of digital. Collaborating across departments, the team ensures we can drive guest satisfaction, support business goals, and meet Global eCommerce revenue targets.
If you were in the Program Manager, Global Digital Veilance role now, here are some of the core activities you would be doing:
- Representing and leading Veilance through the Digital roadmap planning process
- Developing business cases including ROI calculations and executive summaries
- Expertly leading discovery across Veilance, Marketing, and eCommerce teams to build a clear long-term strategic plan and annual operating plan for Digital Veilance
- Intaking and balancing regional and global requests to ensure Veilance brand consistency and localized digital guest experiences
- Managing resource budgets and facilitating the delivery of multiple roadmap projects and programs as they relate to Digital Veilance
- Developing new Digital Veilance programs which are designed to meet strategic business objectives and deliver on commercial KPIs
- Building new tools to support road-mapping, and existing/net new programs (e.g. Workflows, Jira boards, Automation rules)
- Maximizing the value that the Veilance team can bring to the organization and the guest experience by advocating for and building new programs from conception to execution
- Leading optimizations within road-mapping and budgeting processes to ensure high-impact programs are prioritized and data-driven
- Developing new communication plans that showcase the value of the Digital Veilance experience across eCommerce, Digital Marketing, and more
Here are some of the things you could be working on in the future:
- Proposing and building new processes, programs, and projects to support our continued transformation from Global to Regional – especially as it relates to Veilance working models
- Proposing new enhancements to the Digital and Veilance teams’ cross-functional workflow beyond Roadmap projects and programs
- Evaluating and developing new ways of working to maximize efficiency, collaboration and guest value
- Developing new standards and frameworks for Veilance’s Regional and Global Digital roadmap planning.
Are you our next Program Manager, Digital Marketing?
- You have a Bachelor’s degree in Business or a related field or 5+ years of experience in Digital Program Management or eCommerce Strategy
- You are a strong collaborator who can communicate effectively in multiple business areas and technical levels
- You are a problem solver who can work within limited resources to develop and optimize processes and programs
- You have experience working directly development teams and familiarity with web, mobile, and Ecommerce technology
- You have experience working directly with brand and creative teams
- You have experience managing cross-functional programs and projects
- You have experience with project management software (JIRA and Confluence)
- You have experience working in agile methodologies and iterative development processes
- You have experience visualizing and documenting workflows
- You have experience building detailed plans and maintaining RACIs
- You can manage and prioritize multiple projects in a deadline-driven environment
- You can adapt to complex situations and turn them into organized processes and programs
- You inspire breakthrough thinking, change, and continuous improvement
- Your passion for your work is paralleled by your passion for getting outside and living it
Compensation
Most new team members join between the start and midpoint of the range, where you can contribute right away while continuing to grow your craft, your collaborations, and your impact at Arc’teryx. This range reflects market alignment and the scope of the role. Individual pay is determined by your skills, experience, and level of responsibility.
We’re committed to fair, equitable, and competitive pay, reviewed regularly to ensure internal alignment and market relevance. Transparency is part of how we follow through on our commitments and how we honour the value you bring to our team.
In addition to base pay, Arc’teryx supports people through benefits designed to sustain both work and life:
- Health & wellbeing - Extended health, dental, and vision coverage, including mental health support, fertility benefits, gender-affirming care and a 24/7 Employee Assistance Program (EAP).
- Financial wellbeing - RRSP matching and eligibility for Arc'teryx Annual Incentive Plan and access to Employee Stock Purchase program (ESPP) where applicable.
- Time & Flexibility - Paid time off, wellness time, and No Wasted Day program (dedicated paid days to get outside & explore).
- Family support - Parental leave top-up and a nesting period for new parents.
- Growth, community & gear - Professional development opportunities, Arc'teryx Academies (outdoor skill-building events), Employee Belonging Councils, and access to employee discounts and Pro Deals (exclusive discounted pricing on gear).
*Eligibility for certain programs may vary by role.
Skills Required
- Bachelor's degree in Business or related field, or 5+ years experience in Digital Program Management or eCommerce Strategy
- Experience managing cross-functional programs and projects
- Experience working directly with development teams and familiarity with web, mobile, and eCommerce technology
- Experience working with brand and creative teams
- Experience with project management software (JIRA and Confluence)
- Experience working in agile methodologies and iterative development processes
- Ability to visualize and document workflows
- Experience building detailed plans and maintaining RACIs
- Ability to manage and prioritize multiple projects in a deadline-driven environment
- Strong collaboration and communication skills across business and technical stakeholders
- Problem-solving skills to develop and optimize processes and programs with limited resources
- Comfort proposing and implementing new processes, programs, and tools to improve regional and global ways of working
Arc'teryx Equipment Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Arc'teryx Equipment and has not been reviewed or approved by Arc'teryx Equipment.
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Inclusive Benefits Coverage — Coverage extends to part‑time employees and includes gender‑affirming care, fertility and family‑planning drugs, and adult orthodontia, with options that consider diverse household structures. Mental‑health supports and broad eligibility reinforce access across employee groups.
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Wellbeing & Lifestyle Benefits — A generous gear discount, periodic free gear, outdoor outings, and recognition programs like Arc’Adventure align with an outdoor‑oriented culture. Wellness resources such as a flexible wellness account, Headspace access, mental‑health reimbursements, Wellness Days, and an EAP enhance non‑cash value.
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Strong & Reliable Incentives — A structured bonus program applies to all regular employees with targets tied to company performance and job level, aiming for equity across roles. Additional mechanisms such as annual incentive opportunities and referral bonuses are also available.
Arc'teryx Equipment Insights
What We Do
Arc’teryx is a global design company based in North Vancouver, B.C. that specializes in technical high-performance outerwear and equipment. We design and manufacture a wide range of mountain sports outdoor apparel and equipment for all conditions and experiences, including mountaineering, ice and rock climbing, skiing, snowboarding, and trail running. Our company is built on a passionate and relentless commitment to design, craftsmanship and performance. We have a unique construction process that enables us to create technical products that can be trusted to perform at the point of extreme need. We are uniquely positioned in our industry as we have our own factory located in New Westminster, BC, which enables us to build products with a meticulous focus on detail and performance. We leverage this manufacturing knowledge and share it with our global partner factories. In the Coast Mountain Range behind our headquarters and design centre in North Vancouver, we field test our products in real world conditions allowing us to create the best-fitting, longest-lasting, highest-performing technical products available. We distribute our outerwear and equipment through more than 3,000 retail locations worldwide, in over 40 countries globally, including 38 branded and outlet stores in Europe, North America and Asia. The company started with six employees in 1989 and now has more than 1000 employees in Canada.
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