Program Manager - Expansion

About Relay

In the future, commerce will be instant, local, and seamless. What we now call "e-commerce" will simply be how we shop.

Relay is building the logistics network that e-commerce should have had from the start. We're designed from the ground up for sustainability - environmental, social, and economic. By rethinking both the middle and last mile, we cut miles driven, reduce carbon emissions, lower costs, and return value to local communities.

Behind the scenes, we orchestrate this with cutting-edge tech: from smart routing and real-time planning to seamless tools that empower our ground teams.

We’re not just building the future, we're scaling it fast.

• We just closed a $35M Series A, the largest ever for a logistics tech startup in Europe.

• Brands like Vinted, TikTok, and Temu are choosing Relay to power their UK expansion.

• We're growing at a top 0.01% among all European Series A startups.

About the role

We are looking for an Expansion Program Manager who will be responsible and accountable for driving the successful launch of our operations in new geographies. This role requires exceptional communication skills, hands-on leadership, and the ability to navigate complex challenges in a fast-paced environment. You will work cross-functionally, coordinating efforts across different teams and ensuring smooth execution on the ground.

This is a unique opportunity to work on business-critical challenges in a fast-scaling tech startup backed by $35M in Series A funding. You'll work closely with senior leadership, solve complex real-world problems, and help shape the future of our commercial engine. This role is perfect for someone who thrives in a fast-paced environment, embraces ownership, and is eager to make meaningful contributions from day one.

In the expansion, you will help drive strategic, data-informed decisions with that power our parcel delivery network. You'll lead and support high-impact projects, apply insights to real-world operations, and play a key role in launching new geographies/locations and sortation centers. This is a hands-on opportunity to shape how we scale—combining analytics, problem-solving, and cross-functional collaboration to deliver measurable results.

As an Expansion Program Manager at Relay, you will be responsible for:

• Program Management

  • Lead the end-to-end program management for launching operations in new cities, ensuring that all aspects of the launch are executed on time and to the highest standard

  • Develop detailed program plans, timelines, budgets, and checklists for each launch

• Cross-Functional Coordination:

  • Coordinate and align cross-functional teams, including Operations, Technology and Commercial, to ensure successful execution

  • Communicate effectively with all stakeholders, from couriers to senior leadership, ensuring everyone is aligned on goals, timelines, and progress.

  • Foster strong relationships across departments to support seamless execution and problem-solving

• Operations Development Projects

  • Supporting regional Operations leads with local projects, including integrating new services, deep diving into local problems, supporting client launches, or implementing major tech changes

• Supporting Expansion Strategy & Knowledge Gathering:

  • Contribute to the company’s overall expansion strategy by gathering insights and knowledge from each launch experience

  • Analyse data and feedback to provide actionable insights for future expansions

We are looking for candidates who have

• Bachelor’s degree or equivalent work experience

• 5+ years of experience in program management, operations, or expansion-related roles

• Hands-on, problem-solving mindset with a willingness to get into the details and resolve issues as they arise

• Outstanding communication skills with the ability to engage effectively with all levels of the organisation

• Strong organisational and multitasking abilities with a proven track record of managing projects under tight deadlines in a fast-paced environment

• Analytical mindset with the ability to use data to inform decision-making and optimise launch outcomes

Relay is offering

• Generous equity package

• Performance bonus in the form of equity

• High-performance culture with 2 promotion windows per year

• 25 days' annual leave, plus bank holidays

• Bupa Global Business Premier health plan – including mental, dental, and optical cover

• Enhanced Parental Leave: 20 weeks of fully paid maternity leave & 4 weeks of fully paid paternity leave

• Contributory pension scheme

• Friday office lunches

• Access to cutting-edge AI tooling

• Free gym membership via our co-working spaces

• Cycle-to-work scheme

• Regular team socials, events, and offsites!!