At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
Primary Purpose
The Executive Insights program delivers data-driven readouts that show NiCE CXone customers the measurable ROI and business impact they're getting from our solutions. It runs at high volume – roughly 500 readouts a year, with as many as 80 engagements in motion at any one time – on a defined, repeatable process built to support that scale.
As Program Manager, you own that engagement pipeline end to end. Priorities are set by Sales and the wider business; your job is to take that prioritized queue and drive it to completion, making sure every engagement moves cleanly through each stage – from intake to the delivered customer readout – on schedule and without surprises. This is an operational ownership role rather than a delivery or customer-facing one: you aren't producing the analysis or presenting to customers, you're the person who keeps the whole program running predictably and on time.
It suits someone who is energized by orchestrating many moving parts at once, brings order and visibility to a fast-moving operation, and takes pride in a pipeline that simply runs.
Primary Functions / Responsibilities
Own the engagement pipeline
Keep work on course
Report on program health
Strengthen the program over time
Required Experience / Skills
This is a business and operations role, not a technical one. Success comes from organization, follow-through, and the ability to keep many engagements on track at once without losing the thread on any of them.
Preferred Qualifications
What you'll deliver
What's in it for you?
Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
Skills Required
- Program and project management experience
- Experience managing high-volume pipelines or portfolios
- Strong cross-functional coordination and stakeholder management
- Proficiency with Salesforce or a comparable CRM
- Clear, concise executive communication
- Process documentation and workflow design
- Formal project management training or certification
NICE Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about NICE and has not been reviewed or approved by NICE.
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Healthcare Strength — Benefits are described as broad and comprehensive, spanning medical, dental, vision, life, disability, and mental-health support. Added programs like FSA options and fitness stipends contribute to a well-rounded health and wellness offering.
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Retirement Support — A 401(k) is part of the package, sometimes paired with match details that are described as typical to stronger depending on role and time period. Employee stock participation is also positioned as an additional long-term wealth-building component for eligible roles.
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Flexible Benefits — Flexible work arrangements are emphasized, including hybrid setups and remote options for some roles. Flex scheduling, paid holidays, and paid sick time add to the perceived flexibility of the overall rewards package.
NICE Insights
What We Do
NICE (Nasdaq: NICE) is the worldwide leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions. www.nice.com.
