Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
Program Manager – Engineering Operations (Galway, Hybrid)
Team: Engineering Operations
💡 Bring Empathy to Every Interaction — With Us
At Genesys, we’re redefining customer experiences with cutting-edge, AI-powered solutions. But beyond the tech, it’s our people who make the difference. Join a global team that’s on a mission to create faster, more human interactions at scale—and do meaningful work every day.
🚀 Why This Role Matters
As a Program Manager within our Engineering Operations team, you’ll be the connective tissue between ideas and action. You’ll coordinate across teams, streamline delivery, and help bring strategic initiatives to life. Your work will ensure engineers stay focused, stakeholders stay informed, and momentum never slows.
This is a fantastic opportunity to grow your career in a global software company that values innovation, curiosity, and collaboration.
🛠️ What You’ll Do
- Drive planning and execution of engineering projects, from roadmap milestones to daily delivery
- Track progress, flag risks early, and ensure clear, consistent communication with stakeholders
- Triage issues and connect the dots across teams to remove roadblocks
- Build and maintain reports and dashboards to monitor key metrics
- Proactively identify inefficiencies in workflows and suggest practical improvements
- Partner with engineering managers and product leads to align on priorities and ensure consistency
🌟 What You’ll Bring
- 2–3 years of experience in a project or program management role (or similar) within the software/tech industry
- Strong organizational and time management skills
- Clear, confident communicator—both written and verbal
- Comfortable working with data, dashboards, and reporting tools
- Familiarity with tools like Jira, Tableau, Bitbucket, Jellyfish a strong plus
- Experience using GenAI tools (e.g., ChatGPT, custom GPTs) to accelerate work (e.g., summarizing meetings, automating tasks, writing reports)
- Bonus: Familiarity with engineering-focused GenAI tools like Amazon Q
🌱 What Makes You Stand Out
You’re curious, proactive, and love solving problems. You thrive in a collaborative environment and bring a growth mindset to everything you do. Whether you’re making a process smoother or helping teams stay aligned, you take pride in enabling others to succeed.
If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys:
Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to [email protected]. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.
This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.
Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
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What We Do
Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a Service℠ so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud™, an all-in-one solution and the world’s leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. Visit www.genesys.com.
