The Role
Leads contract performance and strategic planning for a multidisciplinary federal real estate services team. Oversees workforce management, quality assurance, risk management, Government engagement, portfolio and asset planning, customer account management, occupancy and space optimization, financial analysis, analytics, and amenity services. Establishes performance goals, monitors deliverables and service levels, manages stakeholder relationships, reviews portfolio and operational metrics, and drives data-informed decisions and continuous improvement.
Summary Generated by Built In
The Program Manager / Engagement Manager serves as the senior leader responsible for overall contract performance, strategic planning, workforce management, quality assurance, risk management, and Government engagement. The position oversees a multidisciplinary real estate services team that includes Portfolio and Asset Management, Customer Account Management, Data and Performance Analytics, Occupancy and Space Management, Real Estate Financial Analysis, and Amenity Services. The Program Manager ensures the successful integration of all functional areas, drives operational excellence, and delivers high-quality solutions that support Government real estate and workplace management objectives.
Key Responsibilities
- Provide strategic leadership, direction, and day-to-day management for a multidisciplinary real estate services team consisting of Portfolio and Asset Management, Customer Account Management, Data Analytics, Occupancy and Space Management, Real Estate Financial Analysis, and Amenity Services functions.
- Ensure effective integration of all functional areas to support Government real estate objectives, operational performance, customer satisfaction, and portfolio optimization.
- Establish performance goals, monitor deliverables, and ensure all team activities align with contract requirements, service level agreements, and quality standards.
- Oversee portfolio planning, asset utilization strategies, real estate program execution, and facility optimization initiatives.
- Guide long-range portfolio planning and coordinate asset management activities to maximize operational efficiency and value.
- Direct customer account management activities and serve as the senior escalation point for Government stakeholders.
- Foster strong client relationships and ensure customer requirements are translated into actionable program objectives and deliverables.
- Lead the collection, analysis, and reporting of portfolio, occupancy, financial, and performance metrics.
- Ensure data-driven decision-making by reviewing key performance indicators, trends, forecasting models, and executive reporting products.
- Promote continuous improvement initiatives through performance monitoring and operational assessments.
- Oversee workplace planning, occupancy analysis, space utilization studies, and recommendations supporting efficient real estate operations.
- Ensure alignment between occupancy planning, customer requirements, and portfolio management objectives.
Qualifications
- 10+ years of program, portfolio, or real estate management experience
- Experience supporting large or complex real estate organizations
- Federal sector real estate experience
- Oversight of contractor performance, staffing, quality control, risk management, and Government coordination
- Management of multidisciplinary teams
About
Since its establishment in 2000, TeleSolv Consulting has been committed to helping organizations solve complex problems. Our solutions integrate sound management principles with the most appropriate technologies to assist senior executives in effectively managing programmatic, schedule, and technical risks.
Skills Required
- 10+ years of program, portfolio, or real estate management experience
- Experience supporting large or complex real estate organizations
- Federal sector real estate experience
- Experience overseeing contractor performance, staffing, quality control, risk management, and Government coordination
- Experience managing multidisciplinary teams
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The Company
What We Do
TeleSolv provides business process and systems integration support to a variety of Federal agencies. Our experienced professionals maintain applicable industry certifications that include PMP, ITIL, Six Sigma, CSSP, and CRM. Our support ranges from assessing enterprise‐wide programs and implementing process improvements to supporting operational activities and business processes within centralized and distributed business environments.
